Call 21112178834472231 2026-09-02 · Abdul Ansari · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: The customer's initial turns are slightly muffled but understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.49
confidence high · +1/−20
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer terminated the call before the agent could ask about requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with a customer brush-off, with no next step agreed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The customer was expecting a call from a different company. After the agent clarified he was calling from JSW, the customer stated the products were not of interest to them and ended the conversation. The agent was unable to execute the pitch or gather any information.
Coaching
When a customer says our products aren't of interest, try to ask what products they *do* use to confirm if they are a valid lead before closing the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The call began with the customer's confusion, and the agent only identified himself before the customer shut down the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately stated they were not interested, preventing any discovery questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short for the agent to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer terminated the call before the agent could ask about requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with a customer brush-off, with no next step agreed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.468 | 10.3s | 11.7s | 42.0s | 3.1s | 256.3 | 0 | 9 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Yeah, hello.
agent
1.0s
Yeah.
customer
1.3s
Yeah, are you speaking from Trinity Trinity Exim, sir?
Yeah, Trinity Trinity Exim se baat kar rahe hain sir?
agent
3.2s
From where?
Kahan se?
customer
3.8s
Are you speaking from Trinity Exim company?
Trinity Exim company se baat kar rahe hain aap?
agent
5.3s
No, tell me, tell me.
Nahi, bolo bolo.
agent
6.1s
I am Abdul speaking, sir, from JSW.
Main Abdul baat kar raha hoon sir, JSW se.
customer
8.1s
From where?
Kahan se?
agent
8.7s
JSW, I'm calling from JSW head office Mumbai. Jindal Steel Mumbai.
JSW, JSW head office Mumbai se baat kar raha hoon. Jindal Steel Mumbai.
customer
11.8s
No, that
Nahi, woh
agent
12.8s
Hmm.
customer
13.8s
Not interested my dear.
agent
15.3s
Why sir, reason?
customer
16.0s
I'm not interested. Short and sweet.
agent
18.5s
No, please tell me the reason, I mean why, I mean
Nahi, bata dijiye na reason matlab kyon matlab
customer
20.5s
No, the products are not of my interest.
Nahi, the products are not of my interest.
agent
22.5s
Okay, okay, okay.
customer
23.2s
Okay, wasting time.