Call 21112178834415621 2026-09-02 · Jeevan Jeejo · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Tamil | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent did not ask about a current requirement or attempt to schedule a specific callback after the customer stated they had no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a passive 'let me know' via WhatsApp, not one of the three required specific next steps.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I don't have any idea right now, sir. I will call later, sir.
Summary
The agent called a newly registered user. The customer immediately stated they had no current requirement and wanted to end the call. The agent accepted the brush-off, sent a generic WhatsApp message, and closed the call without performing any discovery or securing a specific next step.
Coaching
When a customer gives an initial brush-off like 'no requirement now', you must still attempt to schedule a specific callback date instead of ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
Agent only stated his name and company, failing to provide a warm welcome or reference the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, is this Mr. Arul speaking, sir? Agent only verified the customer's name before the customer shut down the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Not attempted as the customer ended the call before this stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent did not ask about a current requirement or attempt to schedule a specific callback after the customer stated they had no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a passive 'let me know' via WhatsApp, not one of the three required specific next steps. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I don't have any idea right now, sir. I will call later, sir. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 9.2s | 4.1s | 46.7s | 3.2s | 280.4 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
agent
2.9s
Hello, is this Mr. Arul speaking, sir?
ஹலோ இது மிஸ்டர் அருள் பேசுறாங்களா சார்?
customer
5.1s
Tell me, who are you, sir?
சொல்லுங்க நீங்க யாரு சார்?
agent
6.2s
Sir, I am Jeevan speaking, from the JSW One platform, from the Mumbai office here.
சார் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம் இங்க மும்பைல ஆபீஸ்ல இருந்து.
customer
10.2s
I don't have any idea right now, sir. I will call later, sir.
இப்ப ஏதும் ஐடியா இல்ல சார். அப்புறம் கூப்பிடுறேன் சார்.
agent
12.1s
Okay.
customer
12.3s
You can close it.
நீங்க க்ளோஸ் பண்ணுங்க.
agent
13.0s
I have sent a message on WhatsApp now. If there is any use, let me know.
WhatsAppல இப்ப மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாச்சும் யூஸ் இருந்தா சொல்லுங்க.
customer
16.7s
Okay.
சரிங்க.
agent
17.5s
Okay sir, thank you.
ஓகே சார், தேங்க்யூ.