Call 21112178834314441 2026-09-02 · ankit mistry · 3:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 41 turns, clean transcript (2% inaudible) | Gujarati | 41 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +4/−6
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type before correctly identifying the lead as disqualified and stopping further discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent identified a future need but correctly disqualified it as unserviceable (personal use, low quantity), so no opportunity was pursued or callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a helpful referral to a local dealer, which is not one of the three specified successful closure outcomes (quote, callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
I am Ankit Mistry speaking, from JSW Steel, Mumbai. Brijesh bhai, I believe a few months back on our JSW digital portal, your firm which is Benzer and
Summary
The agent contacted a customer who had registered on the portal. The customer confirmed he was exploring for a future personal construction project. The agent correctly identified the lead as disqualified because it was for personal use and the quantity would be below the 40-ton-per-size MOQ. The call ended with the agent offering to refer the customer to a local dealer.
Coaching
You did an excellent job quickly identifying this as a disqualified personal-use lead and managing it honestly. The low score reflects the script structure, not your performance on this specific call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I am Ankit Mistry speaking, from JSW Steel, Mumbai. Brijesh bhai, I believe a few months back on our JSW digital portal, your firm which is Benzer and Infotech, you had registered that account regarding a steel requirement... The agent gave a professional opening, identified himself and the company, and stated the reason for the call clearly. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the customer's name was verified; procurement city, decision-making role, and contact details were not asked for. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent only asked about business type before correctly identifying the lead as disqualified and stopping further discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not educate the customer on the platform's benefits; instead, he correctly explained why the platform was not a fit for a personal user. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent identified a future need but correctly disqualified it as unserviceable (personal use, low quantity), so no opportunity was pursued or callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a helpful referral to a local dealer, which is not one of the three specified successful closure outcomes (quote, callback, walkthrough). |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | I was just checking that. |
Oh, so is this for your personal consumption of steel or are you going to do steel business? How is it? |
| price | handled | And is there any difference in the price? |
Here with me, it's like, you have to take a larger quantity, then you get a difference in the rate. But if your quantity is less, then there's no point in taking it from my end. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.719 | 70.0s | 27.4s | 103.6s | 12.5s | 336.0 | 0 | 21 | 20 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
હલો
agent
1.5s
Hello.
હલો
customer
2.6s
Yes, speak.
હા બોલો
agent
3.5s
Uh am I speaking with Brijesh ji? Brijesh Kumar Awade?
અ બ્રિજેશજીથી વાત કરે છે? બ્રિજેશ કુમાર અવાડે છે?
customer
5.8s
Yes.
agent
6.2s
I am Ankit Mistry speaking, from JSW Steel, Mumbai.
હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.
customer
9.5s
Okay.
agent
10.5s
Brijesh bhai, I believe a few months back on our JSW digital portal, your firm which is Benzer and Infotech, you had registered that account regarding a steel requirement but then some
બ્રિજેશભાઈ, I believe few months back તમે અમારા JSW ના digital portal પર તમારું આ જે ફોર્મ છે which is Benzer and Infotech, એ account આપણે તમે રજીસ્ટ્રેશન કરાવ્યું તું steel requirement ના regarding but then કોઈ
customer
17.8s
I was just checking that. I still have some time before I get the construction done, about one or two months.
એ તો હું ખાલી ચેક કરતો હતો. હજુ મારે કન્સ્ટ્રક્શન કરવાને વાર છે એકાદ બે મહિનાની.
agent
22.5s
Oh, so is this for your personal consumption of steel or are you going to do steel business? How is it?
અચ્છા એટલે શું તમારો આ પર્સનલ કન્ઝમ્પશન છે સ્ટીલનું કે પછી તમે સ્ટીલનું બિઝનેસ તમે કરવાના છો? કેમનું છે?
customer
27.0s
No no, it's just personal for me.
નઈ નઈ, પર્સનલ જ છે મારો.
agent
28.7s
Oh, it's for personal use, okay. So in that case, what you can do is, our local dealers etc. whoever is in your area, you can purchase the steel from them because what happens is, we here uh basically provide steel to steel manufacturers and fabricators, who need steel, raw material. That's how it is.
અચ્છા પર્સનલ યુઝ છે, ઓકે. તો in that case કેવું છે ને કે તમે અમારા જે local dealers વગેરે તમારા એરિયાના જે પણ હોય તમે એમની પાસેથી સ્ટીલ પર્ચેસ કરી લેજો because કેવું છે અમારે અહીંયા અ basically જે પણ સ્ટીલના મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય જેમને સ્ટીલ લાગે છે, raw material, અમે લોકો એમને સ્ટીલ પ્રોવાઈડ કરીએ છીએ. એવું છે.
customer
37.5s
Correct.
બરાબર.
agent
38.2s
So for personal use, I won't be able to provide it from my end. The other thing is that your quantity will be less, I believe, right? So that will be an issue for us.
તો પર્સનલ યુઝ માટે કેવું છે તમને હું આપી નઈ શકું મારી એન્ડથી. બીજી વાત એ છે કે તમારી ક્વોન્ટિટી તમારી ઓછી હશે I believe, right? તો ત્યાં આપણો ઈશ્યુ આવી જશે.
customer
43.0s
What is your minimum order in tons?
તમારે કેટલો ટનનો હોય મિનિમમ ઓર્ડર?
agent
45.0s
I need a 40-ton order, at the very least, in terms of TMT bars.
ચાલીસ ટનનો મને ઓર્ડર જોઈએ ઓછામાં ઓછો in terms of TMT bars.
customer
48.3s
Hm hm. 40 tons are needed, right?
હમ હમ. ચાલીસ ટન જોઈએ ને?
agent
49.9s
Yes.
હા.
customer
50.6s
Hm, so my building will be five-six stories. Industrial. So I don't have an idea right now about how much my initial order will be.
હમ એટલે મારે પાંચ-છ માળનું તો મકાન બનશે. ઇન્ડસ્ટ્રીઝ. એટલે મને આઈડિયા નથી અત્યારે કે કેટલું એમાં મારે ઇનિશિયલ ઓર્ડર આપવાનો થશે.
agent
56.2s
That's right. Okay. No problem.
બરાબર છે. ઓકે. વાંધો નથી.
customer
58.2s
And is there any difference in the price?
અને કઈ ફરક પડે ભાવમાં?
agent
59.9s
See, but since it's for personal use, I can't give you any update on this because depending on your quantity, our
See, પણ હવે કેવું છે પર્સનલ યુઝ છે તો આમાં તો તમને કઈ હું અપડેટ આપી નઈ શકું because તમારી ક્વોન્ટિટી શું છે એના હિસાબે આપણું
customer
63.0s
Suppose I gave a 40-ton order, right?
સપોઝ કે મેં ચાલીસ ટનનો ઓર્ડર આપ્યો, બરોબર છે?
agent
64.6s
Sir, 40 tons of mine per size. Not in a mix. Like, suppose you... TMT bar
ભાઈ ચાલીસ ટન મારો પર સાઈઝમાં. મિક્સમાં નઈ. જેમ કે ધારો કે તમે TMT bar
customer
67.2s
No no, it won't be one size, it will be a mix, a mix.
ના ના, એક સાઈઝ તો નઈ હોય, મિક્સ જ હશે, મિક્સ હશે.
agent
69.2s
No no, it won't work in a mix. Because what happens is, my entire truckload comes from the plant per size. I have to place a 40-ton order per diameter.
નઈ નઈ, મિક્સમાં તો નઈ થાય ને. કેમ કે કેવું છે પર સાઈઝનો મારો ટ્રક લોડ આખો મારો આવે પ્લાન્ટમાંથી. જે ચાલીસ ટનનો મને ઓર્ડર મૂકી આપવો પડે પર ડાયાનો.
customer
74.4s
Correct.
બરાબર.
agent
75.0s
Because what happens is, basically for any TMT bar, basically, if I give you an example today, like builders or any big developers, right? So when we take their order, it's like, they have a minimum order of 40 tons per diameter. Like that.
કેમ કે શું હોય basically જે પણ TMT bar જે પણ basically, આજે તમને હું example આપું જેમ કે બિલ્ડર લોકો છે કે કોઈ પણ મોટા મોટા ડેવલોપર લોકો છે, right? તો એ લોકોનો ઓર્ડર અમે લઈએ તો કેવું હોય, પર ડાયાનું ઓછામાં ઓછું ચાલીસ ટનનો એ લોકોનો ઓર્ડર હોય. એવી રીતે.
agent
83.5s
Otherwise, if your quantity is less, then you will get more benefit in the rate locally. More than from us.
બાકી તમારી ક્વોન્ટિટી ઓછી છે તો શું તમે રેટમાં બેનિફિટ તમને લોકલમાં તમને વધારે તમને મળી શકશે. અમારા કરતા.
customer
88.0s
Hm.
હમ.
agent
88.8s
That's how it is.
એવું છે.
customer
89.6s
So you're saying there's a difference in the rate?
તો રેટમાં ફરક પડે એવું કયો છો?
agent
91.2s
Yes, yes, yes.
agent
93.0s
Here with me, it's like, you have to take a larger quantity, then you get a difference in the rate. But if your quantity is less, then there's no point in taking it from my end. Like that.
મારે અહીંયા કેવું છે, મારે અહીંયા તમારે ક્વોન્ટિટી તમારે વધારે લેવી પડે તો તમને રેટમાં તમને ફરક મળે. પણ તમારો ક્વોન્ટિટી તમારી ઓછી છે તો પછી મારે એન્ડથી લઈને મતલબ નથી. એવી રીતે.
customer
99.8s
Correct.
બરાબર.
agent
100.8s
That's how it is.
એવું છે.
customer
101.6s
No problem, give me the contact of a dealer here, someone nearby.
કઈ નઈ, મને ડીલરનો અહીંયાનો કોન્ટેક્ટ આપજો ને કોઈ નજીકમાં.
agent
103.9s
Sure, sure. I will inquire and if so, I will inform them, and they will call you back if that's the case. Okay?
Sure, sure. તો હું પૂછપરછ કરીને તમને એવું હશે ને તો એ લોકોને ઇન્ફોર્મ કરી દઈશ, તો એ લોકો તમને કોલબેક કરી નાખશે એવું હશે તો. ઠીક છે?
customer
108.8s
Okay.
agent
109.5s
Okay, then. Thank you.
Okay, ચલો. Thank you.
customer
110.8s
[inaudible]