Call 21112178834245361 2026-09-02 · Abdul Ansari · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−5
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and jumped straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, they failed to secure a specific callback date when the customer had no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, good afternoon sir, this is Abdul speaking from JSW.
Summary
The agent contacted a representative from Aryan Pro Solution and confirmed the company name. The agent immediately asked for a material requirement, which the customer did not have at the moment. The call ended without any discovery or a firm next step being established.
Coaching
You need to follow the pitch structure by first completing discovery to understand the customer's business before asking for a requirement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, good afternoon sir, this is Abdul speaking from JSW. The agent provided a standard, polite opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Aryan Pro Solution Limited? The agent only confirmed the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and jumped straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Okay, by when can it be? If there is, let me know, okay? Although the agent asked for a requirement, they failed to secure a specific callback date when the customer had no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.759 heavy | 14.5s | 4.6s | 27.9s | 4.2s | 273.1 | 0 | 7 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.9s
Hello.
हॅलो.
customer
2.8s
Hello.
हॅलो.
agent
3.5s
Hello, good afternoon sir, this is Abdul speaking from JSW.
हॅलो, गुड आफ्टरनून सर, अब्दुल बात कर रहा हूं JSW से।
customer
6.5s
Yes, tell me.
हां, बोलिए।
agent
7.4s
Are you speaking from Aryan Pro Solution Limited?
Aryan Pro Solution Limited से बात कर रहे हैं आप?
customer
9.8s
I am speaking from Aryan Pro Solution.
Aryan Pro Solution से बात कर रहा हूं।
agent
11.6s
Okay, do you have any requirement for steel, sir, like in HR CR?
अच्छा, कुछ रिक्वायरमेंट है क्या सर आपको स्टील में, लाइक एचआर सीआर में?
customer
14.7s
Sorry?
सॉरी?
agent
15.4s
Do you have any requirement for material in steel? HR, CR, GP, GI, any requirement? I called you for that.
आपको कुछ मटेरियल की रिक्वायरमेंट है स्टील में? एचआर, सीआर, जीपी, जीआई कुछ रिक्वायरमेंट है? इसके लिए फोन किया था मैंने आपको।
customer
19.9s
No, not at the moment.
नहीं, फिलहाल नहीं है कुछ।
agent
21.9s
Okay, by when can it be? If there is, let me know, okay?
ठीक है, कब तक हो सकता है? होगा तो मुझे बताइए, ठीक है?
customer
24.8s
Hmm.
हम्म।
agent
25.8s
Okay.
ठीक है।