Call 21112178834188511 2026-09-02 · Abdul Ansari · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer immediately stated they had no requirement, preventing any discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not identify an opportunity or schedule a specific callback date, leaving it open-ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with a quote, a scheduled walkthrough, or a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Yes, my requirement is yet to come. I will call you, didn't I tell you?
Summary
The agent made a follow-up call to a customer at Akriti Private Limited. The customer immediately stated they had no current requirement and would call back when they did. The agent accepted this and ended the call without performing any discovery or scheduling a specific next step.
Coaching
When a customer says they'll call you back, take control by proposing a specific follow-up date yourself instead of leaving it open-ended.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not perform a warm welcome; this was a follow-up call where the customer immediately took control. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Akriti Private Limited? The agent only verified the company name before the customer deflected the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer immediately stated they had no requirement, preventing any discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short and the customer was not receptive, so no platform education occurred. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | When it comes, let me know, okay? The agent did not identify an opportunity or schedule a specific callback date, leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not end with a quote, a scheduled walkthrough, or a specific callback date. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Yes, my requirement is yet to come. I will call you, didn't I tell you? |
Alright, okay, sure sure. When it comes, let me know, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 10.8s | 8.8s | 42.4s | 3.7s | 266.7 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.0s
Hello.
customer
1.9s
Yes.
agent
2.4s
Are you speaking from Akriti Private Limited?
आप Akriti Private Limited से बात कर रहे हैं क्या?
customer
4.7s
Who is speaking?
कौन बात कर रहा है?
agent
5.9s
I am Abdul, calling from JSW.
मैं अब्दुल बात कर रहा हूं JSW से।
customer
8.3s
Yes, my requirement is yet to come. I will call you, didn't I tell you?
हांजी, अभी मेरी requirement आने की है। मैं आपको कॉल करती हूं, मैंने बोला था ना आपको?
agent
12.3s
Yes, I had spoken to you but you didn't give me any update. But I had also messaged you, I think.
हां, मेरी आपसे बात हुई थी but आप कुछ update नहीं किए मेरे को। But आपको message भी किया था I think.
customer
16.6s
Yes but when I have the requirement, I will call you, right?
हां but मेरे पास requirement आएगी तब मैं आपको करूंगी ना call.
agent
19.6s
Alright, okay, sure sure. When it comes, let me know, okay?
ठीक है, okay, sure sure. जब आएगी तब मुझे बताइए, ठीक है?
customer
22.3s
Yes.
हांजी।
agent
23.0s
Okay okay.