Call 21112178834171571 2026-09-02 · sudeeps · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 14 turns, clean transcript (0% inaudible) | English | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer company name is 'Zaneth Uniform', strongly suggesting they do not deal in steel.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call did not progress past the introduction.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call was terminated before any requirement could be identified or a next step planned.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent abruptly ended the call, which is not one of the three valid closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registration. The customer was immediately suspicious, questioning the agent's identity and purpose. The agent briefly explained the portal but failed to build trust and, when challenged further, aborted the call, promising to call back from an 'official number'.
Coaching
When a customer is suspicious, don't panic and hang up. Build trust by calmly re-stating your full name, your purpose, and offering to send an introductory email from your official JSW address to prove your identity.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct verification question, not a warm welcome positioning the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, is this Zaneth Uniform? The agent only attempted to verify the company name before the customer's resistance stopped further questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress past the introduction. |
| NR4 Platform education | 1 | fail | – | 0.0 | Sir, actually this is a portal from which you can procure steel. The agent gave a minimal description of the platform but did not explain any of the key benefits (pricing, TC, availability). |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call was terminated before any requirement could be identified or a next step planned. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | One second, I'll call you back. One second. I'll call you from my official number. The agent abruptly ended the call, which is not one of the three valid closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 15.1s | 7.5s | 56.4s | 4.7s | 262.3 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
agent
2.5s
Hello?
customer
4.4s
Who is this?
agent
5.8s
Hello, is this Zaneth Uniform?
customer
7.8s
Who is this?
agent
8.9s
Uh, this is Sudeep from JSW One MSME.
customer
11.1s
From?
agent
11.9s
JSW One MSME cell, Jindal Steel.
customer
14.6s
MSME? What is MSME?
agent
16.6s
Sir, actually this is a portal from which you can procure steel. So I just wanted to understand, do you deal in steel segment, sir?
customer
21.9s
Yeah, why should I give all the details to you? First of all, what is your background?
agent
25.6s
Sir, I'm calling from JSW Steel.
customer
27.6s
Which JSW Steel?
agent
30.2s
One second, I'll call you back. One second. I'll call you from my official number.