Call 21112178834153871 2026-09-02 · Abdul Ansari · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some background conversation is audible on the customer's side but it does not interfere with transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer's request before any discovery could be attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask for a current requirement or schedule a specific callback time, instead asking the customer to message when they have a need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback time, or a scheduled walkthrough; the agent only offered to send a WhatsApp.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registration, Sanghvi Industries. The customer immediately asked for a callback in 10-15 minutes. Instead of scheduling a specific time, the agent offered to send a WhatsApp message and asked the customer to reach out when they have a requirement, ending the call without any discovery or commitment.
Coaching
When a customer asks for a callback, agree to it and confirm the exact time, e.g., 'Sure, I'll call you back at 11:15.' Don't leave it to the customer to contact you.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or position themselves as a helper, just stated their name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer requested a callback before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer's request before any discovery could be attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits as the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask for a current requirement or schedule a specific callback time, instead asking the customer to message when they have a need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback time, or a scheduled walkthrough; the agent only offered to send a WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 9.0s | 4.6s | 38.4s | 4.6s | 233.3 | 0 | 7 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
2.5s
Hello?
हॅलो?
customer
3.8s
Hello?
हॅलो?
agent
5.2s
Yeah.
agent
6.2s
Yeah, sir.
agent
7.0s
Sanghvi Industries?
customer
8.1s
Yes, tell me.
हां बोलो।
agent
8.9s
Sir, this is Abdul speaking from JSW.
सर अब्दुल बात कर रहा हूं मैं JSW से।
customer
11.6s
Uh, can you call me in ten minutes? In ten-fifteen minutes?
अह आप मुझे एक दस मिनट में फोन करेंगे? दस पंद्रह मिनट में?
agent
14.6s
I am sending you a WhatsApp from my personal number. When you have a requirement, you can message me, okay?
मैं आपको WhatsApp कर दे रहा हूं पर्सनल नंबर से। जब रिक्वायरमेंट हो आप मुझे मैसेज कर दीजिएगा, ठीक है?
customer
19.5s
Okay.
ठीक है।
agent
20.3s
Okay sir.