21112178833968071 · Call

Call 21112178833968071 2026-09-02 · dhruv · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	new_registration (campaign_name:medium)

Audio: noisy: There is significant background noise and crosstalk which causes speakers to talk over each other.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.36

confidence high · +0/−2 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call was terminated by the customer before any discovery questions could be asked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked for a requirement but did not schedule a specific callback date when the customer said "Not now".

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly without a structured closure or agreed next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent introduced themself from JSW One and immediately asked if the customer had a requirement. The customer stated they had no requirement at the moment, and the call ended without any discovery or scheduling of a next step.

Coaching

For new registrations, open by welcoming them and offering to explain the platform's benefits, rather than immediately asking "Is there any requirement?", which can sound like a cold call and lead to a quick refusal.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opener was a direct sales push ("Is there any requirement?") rather than a warm welcome for a new registration.
NR2 Verify basic profile (4 Qs)	1	fail	0	No profile verification questions were asked before the customer ended the call.
NR3 Full discovery (8 Qs)	3	fail	0	The call was terminated by the customer before any discovery questions could be asked.
NR4 Platform education	1	fail	–	The platform's benefits were not mentioned as the call was too short.
NR5 First opportunity identified	2	fail	–	Is there any requirement? The agent asked for a requirement but did not schedule a specific callback date when the customer said "Not now".
NR6 Closure - one of three outcomes	2	fail	–	The call ended abruptly without a structured closure or agreed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.578	4.8s	3.5s	33.7s	3.0s	too short	0	3	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello?

agent

1.6s

Hello?

customer

2.6s

Yes, speak.

हाँ बोलिए।

agent

3.5s

Yes, I am speaking from JSW One.

जी JSW One से बात कर रहा हूं।

customer

4.8s

Yes, speak.

हाँ बोलिए।

agent

5.5s

I am speaking from JSW One, sir. Is there any requirement?

JSW One से बात कर रहा हूं सर। कुछ requirement है?

customer

8.8s

Not now, not now, not now.

अभी नहीं, अभी नहीं, अभी नहीं।