Call 21112178833937161 2026-09-02 · Ronak Mehta · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:medium) |
Audio: clear: The customer's audio is slightly lower in volume than the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked only one of the eight discovery questions, which is below the threshold for a partial pass.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a future requirement, but when the customer was non-committal, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled walkthrough, or a specific callback date confirmed by the agent.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a contact at Kushwah Engineering to follow up on a previous material plan. The agent attempted to discover why the previous purchase was lost, but the customer revealed they were in a hospital and unable to talk. The customer requested a call back in an hour, and the agent agreed before ending the call.
Coaching
When a customer gives a valid reason to end the call (e.g., being in a hospital), immediately stop pitching, show empathy, and confirm a specific time for the callback.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Yes, hello sir, I'm calling from JSW One. You had planned for some material, right? The agent opened with a direct reference to a past transaction, which is not the 'warm welcome for a new registration' required by the script. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | So why was this lost? Means like, was there some issue with the pricings or what was it? Delivery? The agent asked only one of the eight discovery questions, which is below the threshold for a partial pass. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits before the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Now, when will your next procurement be? The agent asked about a future requirement, but when the customer was non-committal, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, no worries. Thank you sir. That'll work. The call ended without a quote, a scheduled walkthrough, or a specific callback date confirmed by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.707 | 21.0s | 8.7s | 46.3s | 4.4s | 257.1 | 0 | 8 | 8 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
हेलो?
agent
6.5s
Hello, Kushwah Engineering?
हेलो, कुशवाह इंजीनियरिंग?
customer
8.3s
Yes.
हां जी।
agent
9.1s
Yes, hello sir, I'm calling from JSW One. You had planned for some material, right? I'm calling from JSW, sir.
जी, नमस्कार सर, बात कर रहा हूं JSW One से। अभी आपने कुछ मटेरियल मटेरियल प्लान किया था ना, JSW से बात कर रहा हूं सर।
customer
13.8s
Yes, yes.
हां जी, हां जी।
agent
15.0s
Yes, you had planned for material, so did that conversation progress any further?
जी, आपने मटेरियल प्लान किया था, तो आगे कुछ वो बात बनी क्या आगे?
customer
18.0s
No sir.
नहीं सर।
agent
19.0s
Okay. So what was the issue? Have you taken that material or is it still pending?
ओके। तो क्या इशू आया था? आपने ले लिया है मटेरियल वो या फिर अभी भी पेंडिंग है?
customer
22.0s
Purchased it.
परचेस कर लिया।
agent
22.8s
Huh?
हां?
customer
23.5s
Purchased it.
परचेस कर लिया।
agent
24.2s
Okay. Now, when will your next procurement be?
अच्छा। अभी अभी क्या अभी next time कब आएगा procurement आपका?
customer
27.2s
Sir, I can't say anything right now.
सर, अभी कुछ कह नहीं सकता अभी।
agent
29.2s
Okay. So why was this lost? Means like, was there some issue with the pricings or what was it? Delivery?
अच्छा। तो ये मतलब ये lost क्यों हुआ? मीन्स लाइक क्या कुछ इशू था pricings में या फिर क्या था? डिलीवरी?
customer
33.5s
Sir, I am in the hospital right now. Please call me after an hour.
सर, अभी मैं हॉस्पिटल में हूं थोड़ा। आपको ना एक घंटे बाद कीजिएगा कॉल।
agent
37.5s
Okay sir, no worries. Thank you sir. That'll work.
ठीक है सर, नो वरीस। थैंक यू सर। चलेगा।