Call 21112178833897041 2026-09-02 · Ronak Mehta · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume but the conversation is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +3/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a specific callback date, instead offering a vague 'ping on WhatsApp'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with a quote, a scheduled walkthrough, or a specific callback time confirmed in the CRM.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, this is Ronak Mehta calling from JSW One. You have registered a new account with us under the name New Buyer.
Summary
The agent called a newly registered user. The customer immediately stated they were in a meeting and would call back later. The agent did not attempt discovery and ended the call by offering to send a WhatsApp message. No business information was gathered.
Coaching
When a customer says they're busy, counter the brush-off by asking for a specific time to call back, like 'Is 4 PM better?' instead of a vague 'I'll ping you'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Ronak Mehta calling from JSW One. You have registered a new account with us under the name New Buyer. The agent provided a warm, contextual opening without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Akash Chaudhary ji? The agent only verified the customer's name before the customer cut the call short. This is below the threshold of 2 questions for a 'partial' score. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I will ping you on WhatsApp, don't worry. The agent did not ask about a current requirement or schedule a specific callback date, instead offering a vague 'ping on WhatsApp'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will ping you on WhatsApp, don't worry. The call did not end with a quote, a scheduled walkthrough, or a specific callback time confirmed in the CRM. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 8.2s | 4.9s | 26.9s | 4.6s | 285.4 | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
1.9s
Uh hello, am I speaking with Akash Chaudhary ji?
अह हॅलो, आकाश चौधरी जी से बात हो रही है?
customer
3.8s
Yes, who is speaking?
हां, कौन बात कर रहे हो?
agent
4.9s
Yes, this is Ronak Mehta calling from JSW One. You have registered a new account with us under the name New Buyer.
जी, रौनक मेहता बात कर रहा हूं JSW One से। आपने हमारे साथ में new account register किया है New Buyer के नाम से।
customer
9.6s
Right now I am in a meeting, I will call you later, okay?
अभी फिलहाल meeting में हूं, मैं आपसे बाद में call करता हूं, ठीक है?
agent
12.1s
I will ping you on WhatsApp, don't worry.
मैं आपको ping करता हूं WhatsApp पे, don't worry.
customer
14.0s
Yeah, okay, okay.
Yeah, ठीक है, ठीक है।