21112178833831161 · Call

Call 21112178833831161 2026-09-02 · sudeeps · 0:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	short or unclear only 5 turns - short exchange, limited evidence to score	Hindi	5	new_registration (campaign_name:medium)

Audio: noisy: Significant background noise and crosstalk throughout the call, making it difficult to isolate the main conversation.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence med · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call was too short to attempt any discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent did not get a chance to ask about current requirements.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call disconnected abruptly with no closure or next steps agreed.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

Warm welcome opener

Sudhir speaking from JSW One MSME, Jindal Steel.

Summary

The agent contacted a new portal registrant for the Pune location. The agent introduced themself, but the call ended immediately, likely due to a poor connection on the customer's end, preventing any business discussion.

Coaching

The call appears to have dropped due to a poor connection; no coaching is required as the conversation did not start.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sudhir speaking from JSW One MSME, Jindal Steel. The agent provided a standard, non-pushy opening and referenced the customer's registration.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The call ended before any verification questions could be asked.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The call was too short to attempt any discovery questions.
NR4 Platform education	1	fail	–	0.0	The call ended before this stage could be reached.
NR5 First opportunity identified	2	fail	–	0.0	The agent did not get a chance to ask about current requirements.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call disconnected abruptly with no closure or next steps agreed.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.821 heavy	6.9s	1.5s	46.6s	4.0s	208.7	0	2	3	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.1s

Hello?

agent

7.7s

Yes Sheikh ji, Sudhir speaking from JSW One MSME, Jindal Steel.

हां शेख जी, सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।

customer

10.8s

Yes.

हां।

agent

11.6s

Yes sir, your company was registered on our portal for the Pune location.

ये सर ये आपका company register हुआ था हमारे portal पर पुणे location के लिए।

customer

16.0s

Hello?