Call 21112178833804491 2026-09-02 · dhruv · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer cut the call short.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the customer's dismissal, not with one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced themself as calling from JSW. The customer immediately deflected the call, stating "Sir, I will call," and the agent accepted, ending the conversation. No information about the customer's business or requirements was gathered.
Coaching
When the customer immediately tries to end the call, try to hold their attention with a stronger value proposition instead of immediately accepting the dismissal.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opener was a basic identification, not a warm welcome that positions them as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer cut the call short. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: Okay, okay. The call ended with the customer's dismissal, not with one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 4.5s | 2.1s | 40.4s | 2.2s | too short | 0 | 4 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.5s
Hello
हॅलो
agent
5.1s
Hello
हॅलो
agent
5.8s
Sir, I am speaking from JSW.
सर, JSW से बात कर रहा हूं मैं।
customer
7.7s
From where?
कहां से?
agent
8.4s
JSW One MSME Jindal Steel Works.
customer
11.1s
Sir, I will call.
सर, मैं कॉल करता हूं।
agent
12.8s
Okay, okay.
ठीक है, ठीक है।