21112178825811122 · Call

Call 21112178825811122 2026-09-01 · sudeeps · 2:46

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 14 turns, clean transcript (0% inaudible)	Hindi	14	new_registration (campaign_name:high)

Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.40

confidence high · +0/−4 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked after the customer stated they had no immediate requirement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent confirmed there was no current requirement but failed to schedule a specific callback date for the future.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly before any of the required closure outcomes could be achieved.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: incumbent_supplier

we are working with Tata right now.

did well

Warm welcome opener

Sir, greetings, this is Sudeep speaking from JSW One MSME, from the financial team.

Summary

The agent contacted a newly registered lead from Adinath Enterprises. The customer, Ritik, clarified he had no immediate steel requirement as he is just starting out and currently works with Tata, having registered only to explore the platform. The agent attempted to provide a company briefing, but the call ended before any meaningful discovery, platform education, or next steps could be established.

Coaching

When a customer says they're just exploring and already have a supplier, use it as an opportunity to highlight a key JSW advantage (like delivered pricing) to give them a reason to consider you for a future trial.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, greetings, this is Sudeep speaking from JSW One MSME, from the financial team. The agent provided a warm, non-pushy opening and stated the reason for the call.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	What name did you say? The agent only asked for the customer's name, missing the other three basic profile questions like city and procurement role.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	No discovery questions were asked after the customer stated they had no immediate requirement.
NR4 Platform education	1	fail	–	0.0	The agent offered to give a briefing but the call ended before any platform education was provided.
NR5 First opportunity identified	2	fail	–	0.0	The agent confirmed there was no current requirement but failed to schedule a specific callback date for the future.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended abruptly before any of the required closure outcomes could be achieved.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	we are working with Tata right now.	Okay.
just_registered_to_check	handled	you just registered to understand the process, correct? Yes...	Let me give you a little briefing about the company, sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.568	13.8s	10.5s	141.7s	3.7s	300.0	0	7	7	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello?

हेलो?

agent

1.7s

Yes.

हांजी।

agent

2.2s

Adinath Enterprises?

आदिनाथ एंटरप्राइजेज?

customer

3.5s

Yes sir, tell me.

जी सर, बताइए।

agent

4.5s

Sir, greetings, this is Sudeep speaking from JSW One MSME, from the financial team.

सर जी नमस्कार, सुदीप बोल रहा हूं JSW One MSME से, फाइनेंशियल टीम।

customer

7.3s

Yes sir.

जी सर।

agent

7.8s

Sir, your company was registered on our portal. So I wanted to understand, do you have any requirement for steel?

ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। तो ये समझना था कुछ स्टील में रिक्वायरमेंट है क्या आपको?

customer

11.9s

Sir, currently it's in the starting process, we are working with Tata right now.

सर करेंटली तो अभी स्टार्टिंग प्रोसेस है, अभी टाटा के साथ काम कर रहे हैं।

agent

15.1s

Okay.

ओके।

customer

15.7s

Yes, so further, I saw yours yesterday, it has many things, there's cement, there's steel, there's iron.

हां तो फर्दर देखा है कल मैंने आपका उसमें बहुत सारी चीजें हैं, सीमेंट है, स्टील है, आयरन है।

agent

19.1s

Oh, so you didn't have a requirement, you just registered to understand the process, correct?

अच्छा मतलब आपको रिक्वायरमेंट नहीं थी, आपको बस एक प्रोसेस समझने के लिए आपने रजिस्टर किया था, करेक्ट?

customer

22.6s

Yes, in the future, I mean, we will have requirements now.

हां फ्यूचर में मतलब रिक्वायरमेंट आएंगी हमारे पास अभी।

agent

24.6s

Let me give you a little briefing about the company, sir. What name did you say?

कंपनी के बारे में थोड़ा आपको ब्रीफिंग दे देता हूं सर। आपका नाम क्या बताया?

customer

27.3s

I am Ritik speaking.

मैं रितिक बात कर रहा हूं।