21112178591640241 · Call

Call 21112178591640241 2026-08-05 · dhruv · 1:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 25 turns, clean transcript (0% inaudible)	Gujarati	25	supply_led (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

spec_not_available

Customer requires 5mm thickness in 2500mm width, which agent identifies as a non-standard spec that is difficult to produce and requires an MTO.

4 · Sentiment

the CUSTOMER

0.04

confidence high · +1/−1 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission agent identified self and company but did not ask for permission to speak

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) agent did not deliver a hook, instead asking directly about purchase plans

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) agent only asked about quantity for the specific requirement, missing all other discovery points

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

I need 2500 by 5 mm... Around 25 tons... Changodar, Ahmedabad.

Closure with next step

Okay, I'll check and let you know, sir.

Summary

The customer immediately stated a specific need for 25 tons of 5mm x 2500mm HR material. The agent correctly identified this as a non-standard specification requiring a special factory order (MTO) and not available in ready stock. The call concluded with the agent promising to check production feasibility and call the customer back.

Coaching

You missed the opener and hook, which allowed the customer to take control. Always secure permission and lead with your hook to set the call's direction.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sir, I am speaking from JSW One MSME, Jindal Steel Works Mumbai. Uh sir, I had called you to ask if you are planning to purchase HR this month? agent identified self and company but did not ask for permission to speak
SL2 Hook (supply/price signal)	2	fail	–	0.0	agent did not deliver a hook, instead asking directly about purchase plans
SL3 Discovery (6 Qs)	2	fail	1	0.0	what quantity will you need in coil, sir? agent only asked about quantity for the specific requirement, missing all other discovery points
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	no USPs were pitched as the conversation was purely transactional
SL5 Qualify	2	pass	–	2.0	I need 2500 by 5 mm... Around 25 tons... Changodar, Ahmedabad. agent successfully captured the key details of the customer's inbound requirement
SL6 Closure with next step	1	pass	–	1.0	Okay, I'll check and let you know, sir. agent committed to a clear next step of checking availability and calling back

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.664	30.8s	15.6s	66.6s	6.6s	333.1	0	12	13	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello

હલો

agent

1.2s

Hello

હલો

customer

2.0s

Hmm

હમ

agent

2.6s

Nitesh bhai?

નિતેશભાઈ?

customer

3.7s

Yes, who is speaking?

હા, કોણ બોલો?

agent

4.4s

Sir, I am speaking from JSW One MSME, Jindal Steel Works Mumbai.

સરજી, JSW One MSME થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ મુંબઈ.

customer

7.2s

Yes, tell me.

હા, બોલોને.

agent

8.0s

Uh sir, I had called you to ask if you are planning to purchase HR this month?

અ માલિક મેં તમને કોલ કરેલો પૂછવા માટે કે આ month માં planning કરો છો સાહેબ purchase ની HR માં?

customer

12.1s

No, not in HR, but we had talked, right? I need 2500 by 5 mm. Can I get it in coil or plate?

ના, HR માં નથી પણ મેં આપણે વાત થઈ'તી ને મારે પચ્ચીસો બાય ફાઈવ mm જોઈએ છે. Coil માં કે plate માં તો મળી જાય?

agent

17.2s

You are saying 5 by 2500?

ફાઈવ બાય ટ્વેન્ટી ફાઈવ હન્ડ્રેડ કયો છો તમે?

customer

18.7s

Yes, two no 2500 by 5 mm.

હા, ટુ ના ટ્વેન્ટી ફાઈવ હન્ડ્રેડ બાય ફાઈવ mm.

agent

21.2s

5 mm by 2500, actually sir, we'll have to place an MTO. I won't have it in ready stock. That's 100% sure. But we can place an MTO. What tons, what quantity will you need in coil, sir?

ફાઈવ mm બાય ટ્વેન્ટી ફાઈવ એક્ચ્યુલી સાહેબ MTO લગાડવું પડે. રેડી સ્ટોકમાં તો નહીં જોયે મારા પાસે. હન્ડ્રેડ પર્સેન્ટ છે. બટ MTO લગાડી શકીએ. શું ટન્સ, કેટલી ક્વોન્ટિટી લાગશે સાહેબ તમને કોઈલમાં?

customer

28.1s

Around 25 tons.

પચ્ચીસ એક ટન.

agent

29.4s

So one coil, to be precise.

એટલે એક કોઈલ ટુ બી પ્રિસાઈઝ.

customer

30.7s

Yes, to be one coil.

હા, ટુ બી એક કોઈલ.

agent

32.0s

I'll check once, sir, and let you know about this, if it's available.

હું એક વાર ચેક કરી દઉં સાહેબ અને તમને જણાવી દઉં આના ઉપર કે મળતી હોય તો.

customer

35.0s

And you will cut it to length and give it, right?

અને કટ લેન્થ તમે કાપીને આપશો ને?

agent

36.7s

Yes, you will get the length. That is completely okay. I just need to check if I can get lower thickness in 2500 width. Because what happens is, the sheet becomes thin in it. So it becomes a bit of an issue to make it.

હા, લેન્થ તમને મળી જશે. ધેટ ઇસ કમ્પલીટલી ઓકે. ખાલી મને પચ્ચીસોની વિડ્થમાં લોઅર થીકનેસ મળશે કે મને ખાલી ઈ ચેક કરવી છે. કેમકે શું હોય, ચાદર પાતળી થઈ જાય ને એના અંદર. સો થોડું ઈશ્યુ થઈ જાય બનાવવામાં.

customer

43.0s

Okay, then call me.

હા તો મને ફોન કરજો.

agent

43.8s

Yes, yes, I will let you know. And where will this delivery be needed, sir?

યસ, યસ, હું તમને જણાવી દઉં. અને આ ડિલિવરી ક્યાં લાગશે માલિક તમને?

customer

46.4s

Changodar, Ahmedabad.

ચાંગોદર, અમદાવાદ.

agent

47.7s

You'll need it in Changodar itself, right?

ચાંગોદરમાં જ જોશે ને?

customer

48.7s

Yes.

હા.

agent

49.2s

Okay. Okay, I'll check and let you know, sir.

ઠીક છે. ઠીક છે, હું ચેક કરીને જણાવું સાહેબ તમને.

customer

51.3s

Yes, okay. Yeah.

હા, ઓકે. યા.