Call 21112178591572461 2026-08-05 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead of leading with a price or availability signal, he went straight to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not attempt to ask any discovery questions after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
When I have a requirement and I put it in, you don't have it available at that time.
did well
Qualify
AGENT: Sir, do you have any requirements in HR right now? In sheets?
Summary
The agent asked for current HR sheet requirements. The customer stated they had no need and raised a significant objection about JSW One not having material available during their past requirements. The agent acknowledged the feedback but did not attempt to handle the objection and ended the call.
Coaching
When a customer raises a past service failure, acknowledge their frustration and ask for a chance to fix it, instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Mr. Parmar, Dhruv speaking from JSW One MSME. Sir, do you have any requirements in HR right now? The agent identified himself and the company but failed to ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, do you have any requirements in HR right now? In sheets? The agent did not provide a hook; instead of leading with a price or availability signal, he went straight to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not attempt to ask any discovery questions after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, do you have any requirements in HR right now? In sheets? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir. No problem. The call was ended without any committed next step, such as a future callback or sending company information. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | When I have a requirement and I put it in, you don't have it available at that time. |
AGENT: Right. Right. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.617 | 10.3s | 6.4s | 34.3s | 3.1s | 215.5 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello
હલો
agent
5.5s
Hello
હલો
agent
6.2s
Hello, Jay Siddhant, Jay Siddhant Fabri and Repair Works?
હલો, જય સિદ્ધાંત, જય સિદ્ધાંત ફેબ્રી એન્ડ રિપેર વર્ક્સ?
customer
9.5s
Yes, tell me.
હા બોલો.
agent
10.2s
Mr. Parmar, Dhruv speaking from JSW One MSME.
પરમાર સાહેબ, ધ્રુવ વાત કરું છું JSW One MSME થી.
customer
12.8s
Yes.
હા.
agent
13.8s
Sir, do you have any requirements in HR right now? In sheets?
સાહેબ કઈ છે અત્યારે HR માં રિક્વાયરમેન્ટ્સ? શીટ્સમાં?
customer
16.5s
No no. No no.
ના ના. ના ના.
agent
19.2s
Nothing?
નથી કઈ?
customer
20.1s
No no, not right now. When I have a requirement and I put it in, you don't have it available at that time.
ના ના, અત્યારે નથી. રિક્વાયરમેન્ટ હોય ત્યારે નાખું છું તો કઈ ત્યારે તમારી પાસે અવેલેબલ નથી હોતું.
agent
24.4s
Right. Right.
customer
25.8s
Hmm.
હમ.
agent
27.2s
Okay sir. No problem.
ઠીક છે સર. કઈ વાંધો નહિ.