Call 21112178591479361 2026-08-05 · ankit mistry · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Does_not_deal_Steel | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: The customer makes a brief side-comment to someone else in the room during the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: defective/auction material
3 · Supply
US
spec_not_available
Customer is only interested in 'defective' or 'lot' material, which is sold via auction and not available through this sales channel.
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +4/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; the customer interrupted and took control of the call before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions as the customer immediately specified a need for a product the agent could not supply.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Zakir bhai, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai.
Qualify
No no sir, the thing is, the defective material from the auction... we are not allowed to supply that.
Summary
The agent reconnected with a lead who had registered on the portal. The customer, a trader, immediately stated he was only interested in 'defective' or 'lot' material, not prime plates. The agent correctly explained this material is sold via auction and is not available through the JSW One platform, and the call ended without a business next step.
Coaching
When a customer immediately states a need for something we don't sell, acknowledge it, then pivot back to discovery for their prime material needs before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Zakir bhai, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai. Agent greeted, used the customer's name, and identified himself and the company, and the customer engaged immediately. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; the customer interrupted and took control of the call before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions as the customer immediately specified a need for a product the agent could not supply. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | No no sir, the thing is, the defective material from the auction... we are not allowed to supply that. Agent correctly qualified the customer's volunteered requirement and identified that it was not a product JSW One could supply. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, समझ गया sir. मैं कुछ होता है तो आपको call back करता हूं। The call ended with a vague, non-committal 'I will call you back' rather than a specific, agreed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 22.5s | 23.3s | 43.2s | 4.7s | 298.7 | 0 | 10 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
2.0s
Hello.
हॅलो.
customer
2.7s
Hello.
हॅलो.
agent
3.2s
Yes, am I speaking with Zakir ji?
हां, जाकिर जी बात कर रहे है?
customer
4.5s
This is Zakir speaking, tell me.
जाकिर बोल रहा हूं, बोलिए।
agent
5.7s
Zakir bhai, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai. We had spoken last...
जाकिर भाई, good morning. मैं अंकित मिस्त्री बात कर रहा हूं Jindal Steel से, Mumbai. आपसे बात हुई थी गई...
customer
9.6s
Call Lambu over there, brother. Yes, tell me.
लंबू को फोन करना भाईजान वहां पे। हां बोलो।
agent
12.1s
Yes. Zakir bhai, we spoke last month. You had registered your business, Nazneen Steel Traders account, on our Jindal portal.
हां। जाकिर भाई, अपनी गई महीने बात हुई थी। आपने हमारे Jindal के portal पे आपका जो business है Nazneen Steel Traders account आपने registration करा था।
customer
16.8s
Sir, right now I am not interested in plates. I am interested in lot material. The defective items you have, I am interested in those.
Sir, अभी मैं है ना प्लेटों में interest नहीं ले रहा। मैं lot के माल में interest ले रहा हूं। जो आपके पास defective चीज है ना, उसके अंदर interest ले रहा हूं मैं।
agent
22.5s
Oh. Okay, no no, that thing...
अच्छा। अच्छा, नहीं नहीं, वो चीज...
customer
24.1s
Right now, my entire interest is in that, sir.
अभी मेरा पूरा interest उसके अंदर है, sir.
agent
26.2s
Okay, fine. So for that...
अच्छा, ठीक है। तो उसके लिए...
customer
27.2s
If you have even 100 tons of defective material, you can tell me.
आपके पास defective अगर 100 ton भी पड़ा हो तो आप मेरे को बोल सकते हो।
agent
29.9s
No no sir, the thing is, the defective material from the auction, that goes into bidding from our plant, so we are not allowed to supply that.
नहीं नहीं sir, कैसा है ना कि auction वाला जो defective माल रहता है ना, उसमें plant से हमारा bidding में जाता है तो वो हम लोग को allowed नहीं है supply करने।
customer
34.2s
The thing is, I am not comfortable with online bids, otherwise I would have joined you online.
मेरे को क्या है online bid फाती नहीं है, नहीं तो मैं online आपके साथ जुड़ जाता।
agent
37.8s
Absolutely, absolutely sir. Okay, no problem.
बिलकुल बिलकुल sir. ठीक है, कोई बात नहीं।
customer
39.4s
Right now my entire interest is in that only, sir. Not much is happening with plates. I have more interest in that.
अभी मेरा पूरा interest sir उसमें ही है। प्लेट में इतना कुछ हो नहीं रहा है। उसमें कुछ ज्यादा interest है मेरे को।
agent
43.4s
Okay, I understood sir. If there's anything, I will call you back.
Okay, समझ गया sir. मैं कुछ होता है तो आपको call back करता हूं।
customer
45.4s
Sir, if you have any contact for defective pieces, please get me in touch.
Sir, आपके पास defective piece का कोई मानस हो, तो मेरे को जरा contact करवाना आप।
agent
48.4s
Sure sir, done done. I will talk to my plant, okay?
Sure sir, done done. मैं मैं बात करता हूं मेरे plant में, है ना?
customer
51.1s
Yes.
हां।