Call 21112178591395891 2026-08-05 · Rohit Mishra · 0:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise, likely from a call center, makes it difficult to hear the speakers clearly. Some utterances are very faint.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call did not progress.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent and customer exchanged greetings, but the call did not progress further, likely due to a connection issue. No business was discussed, and the call ended abruptly.
Coaching
The call was too short to evaluate the pitch, likely due to a connection failure; however, remember to state your name and JSW One in the opener.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Greetings. Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.815 heavy | 2.2s | 0.5s | 22.3s | 1.6s | too short | 0 | 4 | 1 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Greetings.
नमस्ते।
customer
1.8s
Hello?
agent
3.8s
Hello?
agent
4.8s
Hello?
agent
5.8s
Hello?