Call 21112178591340051 2026-08-05 · Abdul Ansari · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: There is some background noise and the customer's voice is slightly muffled at times, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−4
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement?
Summary
The agent introduced himself from JSW and immediately asked for a requirement, skipping the opening and hook. The customer stated they have no requirement at the moment. The call ended without any discovery or a next step being established.
Coaching
You skipped the permission and hook steps, which caused the customer to shut down the call immediately. Always secure permission to speak and then offer a compelling reason for the call before asking for requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Greetings, this is Abhinav speaking, sir, from JSW. Agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement? Agent did not provide a supply or price hook, instead jumping directly to a requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | No requirement, requirement? Agent did not establish a committed next step after the customer stated they had no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.598 | 7.9s | 5.3s | 34.8s | 2.1s | 212.7 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello
हॅलो
agent
6.2s
Hello
हॅलो
customer
6.9s
Yes, speak.
हां बोलो
agent
8.0s
Am I speaking with Anil Enterprises, sir?
ये अनिल एंटरप्राइजेस से बात कर रहे हैं सर?
customer
10.5s
Yes.
हां
agent
11.1s
Greetings, this is Abhinav speaking, sir, from JSW.
नमस्कार मैं अभिनव बात कर रहा हूं सर JSW से
customer
13.5s
From where?
कहां से?
agent
14.4s
JSW, speaking from JSW.
JSW, JSW से बात कर रहा है
customer
16.2s
Yes, yes.
हां हां
agent
17.0s
Do you have any requirement?
कुछ रिक्वायरमेंट है?
customer
17.8s
Not right now, I don't have a requirement right now.
अभी नहीं फिलहाल मेरे पास रिक्वायरमेंट नहीं है मेरे पास अभी
agent
20.3s
No requirement, requirement?
रिक्वायरमेंट नहीं है रिक्वायरमेंट?