JSWOzonetel · Call Analysis

Call 21112178591315451 2026-08-05 · Rohit Mishra · 0:43

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Opp_Aug26 General Enquiry no conversation 2 turn(s) - greeting or voicemail only, no scorable conversation Gujarati 2 supply_led (campaign_name:medium)
Audio: noisy: The agent's voice is clear, but there is significant background chatter at the start. The call connects to a voicemail system.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 2.4s –s 40.6s 2.4s too short 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
1.8s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
unknown
6.5s
your message. When you have finished recording...