21112178591281051 · Call

Call 21112178591281051 2026-08-05 · Sajal Bhaskar · 0:37

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: noisy: Significant wind noise on the customer's side throughout the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.44

confidence high · +1/−12 from 4 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer ended the call before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer stated they had no requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Agent did not attempt to qualify for a future requirement after the customer said they have none right now.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

AGENT: Uh, am I speaking with Dharmesh ji from Shiv Enterprise? ... AGENT: I was calling from JSW One, hello.

Summary

The agent introduced himself and JSW One. The customer immediately stated they have no current requirement and effectively ended the call. The agent accepted the dismissal without attempting to discover future needs or schedule a follow-up.

Coaching

When a customer says 'no requirement right now', try to ask when they might procure next to schedule a more appropriate follow-up, instead of immediately ending the call.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	AGENT: Uh, am I speaking with Dharmesh ji from Shiv Enterprise? ... AGENT: I was calling from JSW One, hello. Agent successfully greeted, identified the customer and company, and introduced JSW One before the customer cut the call short.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer ended the call before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer stated they had no requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	0.0	Agent did not attempt to qualify for a future requirement after the customer said they have none right now.
SL6 Closure with next step	1	fail	–	0.0	AGENT: Okay, okay, okay. The call ended without any committed next step; the agent simply accepted the customer's dismissal.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.636	4.9s	2.8s	29.3s	1.9s	too short	0	4	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.9s

Hello.

customer

2.6s

Yes, who is this?

हां कौन?

agent

3.6s

Uh, am I speaking with Dharmesh ji from Shiv Enterprise?

एह धर्मेश जी बात कर रहे हैं शिव एंटरप्राइज से?

customer

5.6s

Yes.

हां।

agent

6.3s

I was calling from JSW One, hello.

JSW One से बात कर रहा था, नमस्कार।

customer

8.0s

Sir, there is no requirement right now, okay?

सर अभी कोई रिक्वायरमेंट नहीं है, ठीक है?

agent

10.0s

Okay, okay, okay.

ठीक है, ठीक है, okay.