Call 21112178591153971 2026-08-05 · dhruv · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +1/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question, failing to create interest first.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh, sir, is there any live requirement right now in sheet metals, etc.?
Summary
The agent called to ask about requirements for sheet metals. The customer stated they have no current need and that any small quantity they might have would be too small for JSW One and would be sourced locally. The agent acknowledged this and the call ended without any discovery or next steps.
Coaching
You must follow the pitch structure by starting with a proper opener and hook; jumping straight to asking for a requirement will almost always result in a quick 'no'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW One, Jindal Steel. The agent identified the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh, sir, is there any live requirement right now in sheet metals, etc.? The agent skipped the hook and went directly to a qualification question, failing to create interest first. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call ended prematurely. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, sir, is there any live requirement right now in sheet metals, etc.? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sure. The call ended without the agent proposing or committing to a specific next step like a quote or a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.471 | 10.7s | 12.0s | 34.3s | 3.0s | 218.7 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.8s
Hello?
हॅलो?
customer
2.6s
Yes.
हां।
agent
3.2s
Sir, I am speaking from JSW One, Jindal Steel.
सर JSW One से बात कर रहा हूं मैं, जिंदल स्टील।
customer
5.6s
Yes, tell me, tell me.
Yes, बोलिए बोलिए।
agent
7.2s
Uh, sir, is there any live requirement right now in sheet metals, etc.?
अह सर कुछ live requirement है अभी sheet metals वगेरा में?
customer
10.2s
No, right now there isn't anything.
नहीं ना, फिलहाल तो नहीं है कुछ।
agent
12.4s
Okay. Are you planning anything upcoming this month or?
अच्छा। कुछ upcoming इस month में कुछ plan कर रहे हो या?
customer
15.5s
I'll see, if there is anything, I will let you know.
देखता हूं, कुछ रहेगा तो बताता हूं आपको।
agent
17.7s
Sure.
customer
18.1s
This, what I have now, I mean the quantity is not that much for you to sell.
ये अभी जो है, वो मतलब quantity उतना नहीं है आपके लिए जो बेचना है।
agent
21.9s
Okay.
customer
22.3s
I will get that cut locally for that.
वो तो locally cut कर लूंगा मैं उसके लिए तो।
agent
24.8s
Understood sir.
customer
25.6s
Yes.
हां।
agent
26.0s
I understood.
समझ गया।
customer
26.6s
Okay.
ठीक है।
agent
27.1s
Okay.