Call 21112178591140582 2026-08-05 · Sajal Bhaskar · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Not_Answered | full conversation 6 turns, clean transcript (17% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's voice is slightly less clear than the agent's. The call ends abruptly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent greeted the customer and introduced themself and JSW One. The customer acknowledged and asked who was calling. After the agent's response, the call ended abruptly before any further conversation could take place.
Coaching
Always ask for permission to speak (e.g., 'is this a good time?') right after your introduction to secure the customer's attention.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was established as the call ended abruptly. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.486 | 3.6s | 3.8s | 32.6s | 1.9s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.6s
Hello
हॅलो
agent
2.2s
Hello, am I speaking with Anil ji?
हॅलो अनिल जी बात कर रहे है?
customer
3.7s
Anil ji. Who is calling?
अनिल जी। किससे बात करना है?
agent
5.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
8.1s
[inaudible]