Call 21112178591070621 2026-08-05 · Sajal Bhaskar · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer is driving, which adds some background noise, but the conversation is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; after the opener, the customer requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they were busy and requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement existed, but the customer deferred the conversation before any details could be captured.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, am I speaking with Sunil ji from A I Patel? ... Can we talk for two minutes, sir, related to your account?
Closure with next step
Uh, call me around four or five o'clock. I am free between four and five.
Summary
The agent connected with the customer, who confirmed his identity but stated he was driving and unable to talk. The customer requested a callback between 4 and 5 PM. The agent briefly tried to ask about a requirement before agreeing to the callback time and ending the call.
Coaching
When a customer says they are driving and gives you a specific callback time, accept it immediately and end the call professionally instead of trying to push a question.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Sunil ji from A I Patel? ... Can we talk for two minutes, sir, related to your account? Agent successfully greeted, identified self and company, used the customer's name, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; after the opener, the customer requested a callback. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they were busy and requested a callback. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched during the brief call. |
| SL5 Qualify | 2 | fail | – | 0.0 | No, I just wanted to ask, do you have any requirement? Agent asked if a requirement existed, but the customer deferred the conversation before any details could be captured. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Uh, call me around four or five o'clock. I am free between four and five. Agent secured a specific callback time from the customer, which constitutes a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.552 | 11.2s | 9.1s | 87.7s | 3.4s | 283.9 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.8s
Hello.
agent
7.0s
Hello.
customer
8.0s
Hello.
agent
8.9s
Hello, am I speaking with Sunil ji from A I Patel?
हेलो सुनील जी बात कर रहे हैं ए आई पटेल से?
customer
11.2s
Yes, speak.
बोलिए।
agent
12.0s
I was calling from JSW One, hello.
जे एस डब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
14.3s
Hello.
नमस्कार।
agent
15.4s
Can we talk for two minutes, sir, related to your account?
दो मिनट बात हो सकती है सर आपके अकाउंट से रिलेटेड?
customer
18.6s
Uh, call me around four or five o'clock. I am free between four and five.
अह, मुझे चार या पांच बजे तक फोन कीजिए ना। चार से पांच में मैं फ्री रहता हूं।
agent
22.8s
Okay, okay. No, I just wanted to ask, do you have any requirement? Then we can talk about it.
अच्छा अच्छा। नहीं, बस इतना पूछना था, कोई रिक्वायरमेंट है क्या? तो बात कर सकते हैं उसपे।
customer
26.2s
Yes, that's what we need to discuss.
हां, वही वही डिस्कशन करना है।
agent
27.7s
Okay, okay.
अच्छा अच्छा।
customer
28.3s
Right now I am driving a car, that's why, sir.
अभी मैं कार ड्राइव कर रहा हूं इसलिए सर।
agent
30.9s
Okay, alright.
अच्छा, ठीक है।