Call 21112178591064221 2026-08-05 · Abdul Ansari · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter throughout the call, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the company but failed to ask for permission to speak, jumping straight to the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a generic requirement check and referencing a past interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation immediately got stuck on a price dispute from a previous quotation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
No sir, in the quotation you gave, the rate was completely different.
Summary
The agent called to follow up, and the customer immediately raised an objection about a price discrepancy on a previous quotation. The agent became defensive, arguing over a one-rupee price difference instead of de-escalating or pivoting to a new discovery. The call ended with the agent agreeing to re-forward the old, disputed quotation, without establishing any new opportunity.
Coaching
When a customer brings up a past issue, acknowledge it briefly but pivot quickly to the present. Use the discovery questions to understand their *current* needs instead of re-litigating an old quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, hello sir, this is Abdul speaking from JSW. Agent identified themself and the company but failed to ask for permission to speak, jumping straight to the requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? Your Indian Style Trading Company was registered here. Agent did not lead with a supply or price hook, instead opening with a generic requirement check and referencing a past interaction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation immediately got stuck on a price dispute from a previous quotation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? Agent asked if a requirement existed but made no attempt to capture grade, thickness, or other details for a new requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll forward it to you. The committed next step was to re-send an old, disputed quote, which does not qualify as a new quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No sir, in the quotation you gave, the rate was completely different. |
I had given 60, sir, the rate went to 61. I had given 60 as an approx rate, it went up by one rupee. It went up by one rupee, that's not an issue, is it? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 18.1s | 11.1s | 45.8s | 6.5s | 354.7 | 0 | 10 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
10.0s
Hello
हेलो
customer
11.2s
Hello
हेलो
agent
12.0s
Hello
हेलो
agent
12.7s
Yeah, hello sir, this is Abdul speaking from JSW.
Yeah, नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW से।
customer
15.8s
Yes, speak.
जी बोलिए।
agent
16.8s
Do you have any requirement for steel, sir? Your Indian Style Trading Company was registered here.
कुछ requirement है क्या सर आपको steel में? Indian Style Trading Company आपकी यहां registered था।
agent
20.0s
Nagar ji, I had also spoken to you earlier about 1.6, then you didn't close it at all. I had given a quotation.
नागर जी आपसे मेरी बात भी हुई थी पहले 1.6 का, फिर आप तो close ही नहीं किए। मैं quotation दिया था।
customer
23.8s
No sir, in the quotation you gave, the rate was completely different.
नहीं सर, आपने जो quotation दिया उसमें तो rate ही पूरी अलग हो गई।
agent
27.0s
What?
क्या?
customer
27.7s
In that, the rate was completely different. What had you told me, in that the rate was completely different.
उसमें तो rate ही पूरी अलग हो गई। आपने बताई क्या थी, उसमें तो rate ही पूरी अलग हो गई।
agent
30.5s
I had given 60, sir, the rate went to 61. I had given 60 as an approx rate, it went up by one rupee.
साठ दिया था सर, एकसठ का rate गया था। एक रुपया ऊपर से approx rate में दिया था साठ।
customer
34.2s
What?
क्या?
agent
35.0s
Yes?
हां?
customer
35.8s
Along with it?
साथ में?
agent
36.6s
I had given you an approx rate of 60, the rate became 61. It went up by one rupee, that's not an issue, is it?
मैं आपको approx rate 60 दिया था, 61 का rate हो गया था। एक रुपया ऊपर गया, कोई issue थोड़ी है।
customer
40.4s
What quotation did you send me earlier?
आपने को क्या quotation भेजा आपने पहले?
agent
42.8s
What?
क्या?
customer
43.4s
Look at the quotation you had sent earlier.
Quotation देखो आपने क्या भेजा था पहले।
agent
45.8s
I'll forward it to you.
मैं forward करता हूं आपको।