Call 21112178590826382 2026-08-05 · dhruv · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.22
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll save the number, if I have a requirement, then I will call you.
did well
Qualify
Sir, do you have any requirement in sheet metals etc.?
Summary
The agent contacted a customer who already buys JSW material through a distributor. The customer asked if the agent sells directly, but the agent only confirmed this without pitching any benefits. The call ended with the customer promising to call back if needed, and the agent did not secure a concrete follow-up step.
Coaching
When a customer who buys from a distributor asks if we sell directly, that's your cue to explain the *benefits* of buying direct (test certificates, single contact) instead of just confirming it; you missed a perfect opportunity to create value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, even when the customer provided a perfect opening by asking if the agent sells directly. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement in sheet metals etc.? Agent successfully asked for current requirements, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent allowed the customer to end the call with a vague "I will call you" and did not establish a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll save the number, if I have a requirement, then I will call you. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.488 | 11.8s | 12.4s | 44.8s | 2.2s | 294.9 | 0 | 11 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हेलो।
agent
1.0s
Hello.
हेलो।
customer
1.9s
Yes.
हां।
agent
2.9s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था।
customer
4.4s
Hello.
हेलो।
agent
5.1s
Sir, I am calling from JSW, Jindal Steel.
सर JSW से बात कर रहा हूं मैं, Jindal Steel.
customer
7.8s
Yes, please speak.
हां जी बोलिए।
agent
8.7s
Sir, do you have any requirement in sheet metals etc.?
सर कुछ रिक्वायरमेंट है sheet metals वगेरा में?
customer
10.8s
In that, we keep taking material. Just now we have taken a packet. We have taken a JSW packet only.
उसमें तो लेते रहते हैं माल। अभी तो packet भी तो लिया है। JSW का ही packet लिया है हमने।
agent
15.1s
Okay.
अच्छा।
agent
16.0s
You must have taken it through a distributor, right sir?
Distributor के थ्रू लिया होगा ना सर?
customer
18.0s
Huh?
हां?
agent
18.6s
You must have taken it through a distributor.
Distributor के थ्रू लिया होगा।
customer
19.8s
Yes, through a distributor. Yes, yes.
हां distributor के थ्रू। हां हां।
agent
21.7s
Hmm.
हम्म।
customer
22.6s
Do you give it directly?
आप डायरेक्ट देते हैं?
agent
24.1s
No, right now I am speaking directly from the company, sir.
नहीं, अभी डायरेक्टली कंपनी से बात कर रहा हूं सर मैं।
customer
26.7s
Okay. I'll save the number, if I have a requirement, then I will call you.
अच्छा। नंबर सेव करता हूं, मेरी रिक्वायरमेंट रहेगी तो फिर मैं आपको कॉल करूंगा।
agent
30.1s
Okay.
ठीक है।
agent
30.6s
Okay.
ठीक है।
customer
31.0s
Okay.
ओके।
customer
31.8s
Okay.
ओके।