Call 21112178590821592 2026-08-05 · Rohit Mishra · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−4
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; the call was cut short by the customer before any benefit could be stated.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could ask about current requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello. Yusuf ji, namaste. Rohit here from JSW Mumbai. ... Are you free now?
Summary
The agent introduced himself and the company. The customer, Yusuf from ARY Engineering Works, stated he was busy and would call back later. The agent agreed and ended the call without establishing a firm next step or a specific callback time.
Coaching
When a customer says they're busy, take control of the next step by proposing a specific callback time instead of accepting a vague 'I'll call you'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello. Yusuf ji, namaste. Rohit here from JSW Mumbai. ... Are you free now? The agent successfully greeted, identified, used the customer's name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook; the call was cut short by the customer before any benefit could be stated. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was made, so no USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could ask about current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | No problem, no problem. Okay, okay. Okay. The agent accepted the customer's vague 'I will call you' and did not secure a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.707 | 8.7s | 3.6s | 29.7s | 4.1s | 262.1 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
2.0s
Hello?
हॅलो?
agent
2.6s
Hello. Yusuf ji, namaste. Rohit here from JSW Mumbai.
हॅलो. युसुफ जी, नमस्ते. रोहित हियर फ्रॉम जेएसडब्ल्यू मुंबई.
customer
5.8s
Yes?
जी?
agent
6.4s
Yusuf ji, I saw your company named ARY Engineering Works. So I wanted to talk regarding that. Are you free now?
युसुफ जी, एआरवाय इंजिनिअरिंग वर्क्स करके आपकी कंपनी दिखी. तो उसी के रिगार्डिंग बात करना था. अभी फ्री है क्या आप?
customer
10.8s
Sir, I am a little busy, I will call you after some time.
सर थोड़ा बिजी है, मैं थोड़ी देर के बाद करता हूं आपको.
agent
13.5s
No problem, no problem. Okay, okay. Okay.
कोई नहीं, कोई नहीं. ठीक है, ठीक है. ओके.