21112178590763331 · Call

Call 21112178590763331 2026-08-05 · Abdul Ansari · 0:36

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: clear: The customer's voice is slightly distant from the microphone compared to the agent's.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.40

confidence high · +0/−4 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak; the customer had to interrupt to state they were busy.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver the hook, as the customer was busy.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked because the customer requested a callback.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced themself and JSW and confirmed the customer's company name. The customer immediately stated they were busy and requested a callback in fifteen days. The call ended before the agent could deliver the pitch or confirm the next step.

Coaching

When a customer proposes a callback, always verbally confirm the date and time to secure the next step, e.g., 'Okay sir, I will call you back in 15 days.'

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Hello sir, this is Abdul speaking from JSW. Sir, your company is registered under the name Swastika Steel Industries. The agent did not ask for permission to speak; the customer had to interrupt to state they were busy.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the agent could deliver the hook, as the customer was busy.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked because the customer requested a callback.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before the agent could attempt to qualify for a requirement.
SL6 Closure with next step	1	fail	–	The agent did not verbally confirm the next step after the customer suggested a callback in 15 days.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.541	5.3s	4.5s	26.2s	2.9s	226.4	0	3	4	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello.

हॅलो

agent

1.2s

Hello.

हॅलो

customer

1.9s

Yes.

हां जी

agent

2.6s

Hello sir, this is Abdul speaking from JSW.

नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW से।

customer

4.8s

Yes, Abdul ji.

हां जी अब्दुल जी।

agent

5.9s

Sir, your company is registered under the name Swastika Steel Industries.

सर आपकी कंपनी रजिस्टर्ड है Swastika Steel Industries के नाम से।

customer

9.2s

Sir, will you call in fifteen days? I am a little busy.

सर पंद्रह दिन में फोन करेंगे? अपना थोड़ा सा बिजी है।