Call 21112178584381771 2026-08-04 · dhruv · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +6/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak, jumping directly into a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
I have work in quantity, but I need good rates, sir.
did well
Closure with next step
Right sir, I'll send it right now.
Summary
The agent called a customer who confirmed a quantity requirement for HR material, stating that good rates were a key condition. The agent skipped the discovery, pitch, and qualification steps, instead agreeing to connect via WhatsApp to receive the details. The call ended with the agent committing to send a WhatsApp message immediately.
Coaching
You secured a next step, but missed the entire pitch structure. You must ask discovery questions on the call to understand the customer's business before you can effectively pitch or qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak, jumping directly into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the conversation. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not capture any specific requirement details (grade, size, qty) on the call, deferring it to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Right sir, I'll send it right now. Agent committed to an immediate next action (sending a WhatsApp message) which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | I have work in quantity, but I need good rates, sir. |
You will get it sir, don't worry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.586 | 17.1s | 12.1s | 60.8s | 6.7s | 301.8 | 0 | 10 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हॅलो
agent
2.5s
Hello
हॅलो
customer
3.3s
Yes.
agent
4.0s
Uh sir, calling from JSW One MSME Mumbai head office.
अह सर, कॉलिंग फ्रॉम JSW One MSME मुंबई हेड ऑफिस।
customer
6.7s
Yes, tell me sir.
हां बोलिए सर।
agent
7.7s
Uh sir, is there any requirement for sheet metals etc.?
अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?
customer
10.2s
Where are you calling from, sir?
कहां से बात कर रहे हो सर?
agent
11.5s
JSW One MSME Mumbai head office.
JSW One MSME मुंबई हेड ऑफिस।
customer
13.7s
Oh, you are calling from Mumbai?
अच्छा मुंबई से बात कर रहे हो?
agent
15.2s
Yes sir.
जी सर।
customer
15.9s
I needed it in HR, sir.
मुझे HR में चाहिए था सर।
agent
17.4s
What material do you need, sir?
क्या मटेरियल चाहिए सर?
customer
18.8s
Will it come to this number on WhatsApp, for example?
आपको WhatsApp पर एक्झाम्पल के लिए ये नंबर पे आएगा?
agent
21.1s
Uh no sir, WhatsApp won't work on this number, this is a company number. So, if you want, I'll do it from my... I'll send a WhatsApp once from my personal number, you tell me.
अह नहीं सर, ये नंबर पे WhatsApp नहीं आएगा, ये कंपनी का नंबर है। सो मैं आपको चाहिए तो अपने उससे करता हूं, पर्सनल नंबर से एक बार WhatsApp डालता हूं, आप बताइएगा।
customer
28.3s
Yes, please do it, I will send you the details.
हां मुझे कीजिए ना, मैं डिटेल भेजता हूं आपको।
agent
30.3s
Right sir, I'll send it right now.
राइट सर, मैं अभी भेजता हूं।
customer
31.8s
I have work in quantity, but I need good rates, sir.
मुझे क्वांटिटी में काम है, बट मुझे रेट अच्छे होने चाहिए सर।
agent
34.7s
You will get it sir, don't worry.
मिल जाएगा सर, आप बेफिकर रहिए।
customer
36.7s
Okay, okay.
ओके, ओके।
agent
37.4s
Right sir.
राइट सर।
customer
38.2s
Yes.
हां।