Call 21112178584367771 2026-08-04 · dhruv · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is good, with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +9/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and used the customer's name but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was terminated before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Are you looking for any requirement in sheet metals right now, sir?
Summary
The agent introduced JSW One but skipped the hook and discovery, immediately asking for a current requirement. The customer clarified they use MS steel but have no need at the moment, ending the call. The agent did not establish a concrete next step.
Coaching
You went straight to asking for a requirement and got shut down; next time, lead with a strong price or availability hook to create interest before asking if they need something today.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and used the customer's name but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was terminated before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you looking for any requirement in sheet metals right now, sir? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closing was passive ("put it on the application") and did not establish a committed next step like a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.673 | 13.6s | 6.6s | 23.8s | 3.2s | 264.7 | 0 | 10 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.4s
Yes
हां
agent
2.1s
Devendra bhai?
देवेंद्र भाई?
customer
2.9s
Speak.
बोलिए
agent
3.5s
Sir, I am calling from JSW One MSME, Jindal Steel Works.
सर JSW One MSME से बात कर रहा हूं, Jindal Steel Works.
customer
6.3s
From where?
कहां से?
agent
7.1s
JSW One MSME, Jindal Steel Works, Mumbai.
customer
9.8s
Speak.
बोलिए
agent
10.3s
Are you looking for any requirement in sheet metals right now, sir?
कुछ requirement में देख रहे हैं sheet metals में सर अभी?
customer
12.9s
Stainless steel or MS?
Stainless steel के MS?
agent
14.3s
MS MS sir, sheet metals.
MS MS सर, sheet metals.
customer
15.8s
No, right now, currently there is no requirement.
नहीं अभी अभी फिलहाल नहीं है requirement अभी।
agent
18.3s
Okay, sir. If there is anything, if you put it on the application, it will come to us, sir.
ठीक है ना सर। कुछ रहता है तो आप application पे डालेंगे ना तो हमारे पास आएगी सर।
customer
21.5s
Yes, for sure.
हां पक्का।
agent
22.0s
Yes.
customer
22.3s
Okay.
agent
22.7s
100%.
customer
23.5s
Thank you.
agent
24.1s
Yes.
हां।
customer
24.6s
Yes.
हां।