Call 21112178584160631 2026-08-04 · dhruv · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent correctly identified himself and the company, but when the customer declined to talk, he failed to ask for a specific callback time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were at the doctor's and could not talk. The agent accepted this and ended the call without establishing a specific time to call back.
Coaching
When a customer says they're busy, always ask for a specific time to call back to secure the next conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Okay okay okay okay okay okay okay. The agent correctly identified himself and the company, but when the customer declined to talk, he failed to ask for a specific callback time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch could be delivered as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay okay okay okay okay okay okay. The agent did not establish a committed next step, such as a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.511 | 4.7s | 4.5s | 33.8s | 1.9s | too short | 0 | 5 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हेलो?
agent
2.6s
Hello.
हेलो।
customer
3.2s
Yes, speak.
जी बोलिए।
agent
4.0s
Sir, Dhruv was speaking.
सर ध्रुव बात कर रहा था।
customer
5.8s
From where?
कहां से?
agent
6.1s
Dhruv Sharma from JSW One.
JSW One से ध्रुव शर्मा।
customer
8.6s
Yes, tell me.
हां बोलिए ना।
customer
9.4s
Actually, I am at the doctor's right now. I am at the doctor's right now. I can't talk right now.
Actually मैं अभी डॉक्टर के पास हूं। अभी अभी मैं डॉक्टर के पास हूं। अभी बात नहीं कर सकता।
agent
12.2s
Okay okay okay okay okay okay okay.
ठीक ठीक ठीक ठीक ठीक ठीक ठीक।
agent
14.3s
Okay.