Call 21112178584082881 2026-08-04 · ankit mistry · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is one muffled utterance from the customer around 10 seconds which is difficult to decipher clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a proactive hook; he reacted to the customer's question about price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, usage, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If there is, I will tell you.
did well
Pitch (2-3 USPs)
In this, my cutting and loading are inclusive. Only the freight will be an addition.
Qualify
So, do you have any requirement?
Summary
The agent answered the customer's direct price query for HR material. The agent pitched an inclusive cost USP, but when the customer stated they had no current requirement and would call back, the agent accepted this and ended the call without performing any discovery or setting a concrete next step.
Coaching
Ankit, after answering the price question, you must pivot to discovery to understand the customer's business; without it, the call is just a price check with no future value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a proactive hook; he reacted to the customer's question about price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, usage, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | In this, my cutting and loading are inclusive. Only the freight will be an addition. Agent pitched a relevant USP about inclusive costs after the customer asked for the price. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, do you have any requirement? Agent asked if a current requirement existed, but the customer did not have one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a vague statement from the customer and no committed next step from the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If there is, I will tell you. |
Okay sir, okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 15.2s | 6.1s | 40.7s | 5.5s | 311.8 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हॅलो
agent
1.6s
Hello
हॅलो
customer
2.0s
Hitesh ji?
हितेश जी?
agent
2.7s
Yes
हां
agent
3.5s
Sir, I am Ankit Mishri speaking from Jindal Steel. You must have some requirement for this month, right? In HR etc.?
सर मैं अंकित मिश्री बात कर रहा हूं जिंदाल स्टील से। कुछ रिक्वायरमेंट होगी ना आपकी इस महीने के लिए? एचआर वगेरे में?
customer
7.7s
What is the rate for HR now?
एचआर का क्या रेट है अभी?
agent
8.8s
Fifty-eight two hundred fifty, ex-Taloja.
अट्ठावन दो सौ पचास एक्स तलोजा।
customer
10.1s
The 8mm one will be bad this time.
आठ एमएम का वैसा खराब जाएगा इस बार।
customer
11.6s
Fifty-eight two hundred fifty?
अट्ठावन दो सौ पचास?
agent
12.5s
Yes, ex-Taloja. In Jindal, JSW.
हां, एक्स तलोजा। जिंदाल में, जेएसडब्ल्यू।
customer
14.4s
Hmm hmm.
हम्म हम्म।
agent
15.3s
Yes. In this, my cutting and loading are inclusive. Only the freight will be an addition. And if you have your own vehicle, you can arrange for your own vehicle too.
हां। इसमें मेरा कटिंग और लोडिंग मेरा इंक्लूसिव है। खाली भाड़ा जो होगा एडिशन होगा। और अगर आपका खुद का गाड़ी है तो आप खुद भी अपना गाड़ी लगा सकते हो।
customer
21.5s
Okay.
अच्छा।
agent
22.6s
Alright, right? So, do you have any requirement?
ठीक है ना? तो कुछ है रिक्वायरमेंट आपका?
customer
24.7s
If there is, I will tell you.
रहेगा तो मैं बोलता हूं आपको।
agent
26.4s
Okay sir, okay sir.
ठीक है जी, ठीक है जी।