Call 21112178583645041 2026-08-04 · ankit mistry · 2:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is clear with some minor background noise but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +10/−0
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he asked a generic question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions and was immediately sidetracked by the customer's objection, never attempting to learn about their business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
CUSTOMER: the one we are taking from, and your and their rate is also the same... we order from them and the material arrives the very next day for us
Summary
The customer, a previous lead, stated a future requirement for after the 20th of the month but immediately objected to JSW's 100% advance payment policy. The agent correctly explained the policy but was completely derailed from the pitch structure, failing to conduct any discovery or qualify the need. The call ended with the agent agreeing to a vague callback, having gathered no new information about the customer's business or specific material requirements.
Coaching
You allowed the customer's objection to completely derail the call. After handling an objection, you must pivot back to your discovery questions to regain control and understand the customer's needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Bhagat ji, good afternoon. I am Ankit Mishra speaking, from JSW Steel, Mumbai. The agent introduced himself and the company but did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: So, in this month, do you have any requirement? Are you looking for anything in terms of steel? The agent did not lead with a supply or price hook; instead, he asked a generic question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions and was immediately sidetracked by the customer's objection, never attempting to learn about their business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The agent only discussed the payment process in response to an objection. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: I will take the material, near about the 20th. Although the customer stated a future requirement, the agent failed to ask any qualifying questions like grade, size, quantity, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: So sir, I will call you back after the 20th. The agent committed to a vague callback timeframe ('after the 20th') instead of a specific date, and ignored the customer's request to connect on the 15th-17th. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | CUSTOMER: There is only one reason for your dealing, that your dealing says to deposit the money first, then the material will come. |
AGENT: For the first two orders, it's the same for all our customers, this, that it will be 100% advance only from our side... if you start once, then we can, you know, look into the credit facilities from our end. |
| incumbent_supplier | mishandled | CUSTOMER: the one we are taking from, and your and their rate is also the same... we order from them and the material arrives the very next day for us. |
AGENT: You start once, once you start the business with us, then you will also understand what our process is, what our services are like... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.632 | 48.5s | 28.3s | 66.2s | 15.4s | 369.9 | 0 | 15 | 16 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हेलो
agent
1.5s
Hello, am I speaking with Bhagat ji? By the name of Bhagat Singh?
हेलो, भगत जी बात कर रहे हैं? भगत सिंह के नाम से?
customer
3.5s
Yes, yes, yes, yes.
हां हां हां हां।
agent
4.6s
Bhagat ji, good afternoon. I am Ankit Mishra speaking, from JSW Steel, Mumbai.
भगत जी, गुड आफ्टरनून। मैं अंकित मिश्रा बात कर रहा हूं, जे एस डब्ल्यू स्टील से, मुंबई।
customer
8.3s
Yes, yes.
हांजी हांजी।
agent
9.1s
Uh sir, as the month has changed, last month you had generated an inquiry but unfortunately we couldn't close it. So, in this month, do you have any requirement? Are you looking for anything in terms of steel?
अ सर, जैसे मंथ चेंज हुआ है, लास्ट मंथ आपने इंक्वायरी जनरेट करी थी बट अनफॉर्चूनेटली हम उसको क्लोज नहीं कर पाए थे। तो ये महीने में आपका कुछ है रिक्वायरमेंट? देख रहे हो इन टर्म्स ऑफ स्टील?
customer
15.0s
I will need it now, Jindal's. I will take the material, near about the 20th. On the 20th, I will take it by the 20th. Do you have stock after the 20th?
अभी लगेगा जिंदल का, मैं मटेरियल लूंगा मैं नियर अबाउट ट्वेंटी। बीस तारीख के, बीस तारीख तक लूंगा। बीस तारीख के बाद स्टॉक है?
agent
20.0s
Okay, you will take it after the 20th? Okay.
अच्छा, ट्वेंटी के बाद आप लोगे? ओके।
customer
21.8s
Yes, I will take it after the 20th.
हां, ट्वेंटी के बाद लूंगा।
agent
22.9s
Okay sir, once
ठीक है सर, एक बार
customer
23.4s
Connect with me on the 15th, 16th, 17th. Listen, why is my dealing with you not happening? There is only one reason for your dealing, that your dealing says to deposit the money first, then the material will come.
मेरेको पंद्रह, सोलह, सतरह तारीख को लिंक कर लो। मैं सुनो ना, आपसे डीलिंग मेरी क्यों नहीं हो रही? आपका डीलिंग का सिर्फ एक ही कारण है कि आपकी डीलिंग बोलती है कि पहले पैसा जमा करो फिर माल आएगा।
agent
30.1s
Correct.
करेक्ट।
customer
31.0s
Yes. So I
हां। तो मैं
agent
31.6s
So sir, listen, how it is here, Bhagat ji, is that our process, whether you take five tons from us or you take five hundred tons from us, okay? For the first two orders, it's the same for all our customers, this, that it will be 100% advance only from our side. If you place an order from our platform, okay? So on the platform also, you have to give 20% advance along with your... and then when our material is ready, at that time you have to, before delivery, you have to make the payment for the balance deposit. So that is the same for everyone.
तो सर सुनो ना, कि यहां पे कैसे होता है ना भगत जी, कि हम लोग का जो प्रोसेस होता है, चाहे आप हमसे पांच टन लो या हमसे आप पांच सौ टन लो, ठीक है? पहले दो ऑर्डर्स के लिए हमारे सब कस्टमर के लिए सेम है, ये कि हंड्रेड परसेंट एडवांस ही रहेगा हमारा। अगर आप हमारे प्लेटफार्म से ऑर्डर प्लेस करते हो, ठीक है? तो प्लेटफार्म में भी ट्वेंटी परसेंट एडवांस देना होता है अलोंग विथ योर एंड देन जब हमारा मटेरियल रेडी हो जाएगा, तो उस टाइम पे आपको, डिलीवरी से पहले आपको बैलेंस डिपॉजिट का आपको पेमेंट करना पड़ता है। तो वो सबके लिए सेम है।
customer
47.0s
Yes, yes.
हां हां।
agent
47.8s
So in that, we won't be able to help you with anything. But yes, if you start once, then we can, you know, look into the credit facilities from our end.
तो उसमें हम आपको कुछ हेल्प नहीं कर पाएंगे। बट हां, अगर आप एक बार चालू करोगे देन वी कैन यू नो लुक इन टू द क्रेडिट फैसिलिटीज फ्रॉम आवर एंड।
customer
53.0s
Okay.
ठीक है।
agent
53.4s
But without starting that, I won't be able to do anything for you, to be very honest.
पर उसके चालू के बिना तो आपको मैं कुछ भी नहीं कर पाऊंगा, टू बी वेरी ऑनेस्ट।
customer
56.2s
Yes, yes, yes, yes.
हां हां हां हां।
customer
57.8s
So then in the end, what does a person think about such things, the one we are taking from, and your and their rate is also the same. There isn't that much of a difference. So then what we do is, in that way, we order from them and the material arrives the very next day for us. There's nothing about it being made or not.
तो फिर मैं लास्ट में फिर आदमी क्या सोचता है ऐसी बातें, जो हमारे से ले रहे हैं और आपका उनका रेट भी सेम है। कोई इतना ज्यादा फर्क नहीं। तो फिर हम क्या करते हैं उस तरीके पे आगे, उसको ऑर्डर करते हैं तो वो इमीडिएट सेकंड डे माल आ जाता है हमारे को। बनने ना बनने के ऊपर है ही नहीं कुछ।
agent
67.0s
That's right. You start once, once you start the business with us, then you will also understand what our process is, what our services are like, so you will have that understanding of that thing. So plus for you, a benefit will also start for you at our place.
बराबर है। आप एक बार आप चालू कीजिए, एक बार आप हमारे साथ चालू कीजिए बिजनेस तो आपको भी समझ में आएगा कि क्या हमारा प्रोसेस है, कैसा हमारा सर्विसेस है, तो आपको वो अंडरस्टैंडिंग होगी उस चीज की। तो प्लस आपके लिए, आपके लिए बेनिफिट भी चालू हो जाएगा हमारे यहां।
customer
76.0s
Okay, okay sir.
ठीक है, ठीक है सर।
agent
77.0s
Okay?
ठीक है?
customer
77.3s
Okay, okay.
ठीक है, ठीक है।
agent
78.0s
So sir, I will call you back after the 20th. Okay, bye.
तो सर, आपको ट्वेंटी के बाद मैं आपको वापस कॉल बैक करता हूं। चलिए, बाय।
customer
80.3s
Okay, okay.
ठीक है, ठीक है।
agent
80.8s
Okay?
ठीक है?
customer
81.1s
Okay, okay.
ठीक है, ठीक है।
agent
81.8s
Thank you.
थैंक यू।
customer
82.2s
Okay.
ओके।
agent
82.9s
Okay sir.
ओके सर।