Call 21112178583559511 2026-08-04 · Abdul Ansari · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The agent's voice is slightly low at times, as noted by the customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a generic requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
your rate is equal to the market rate or even a little higher than that, so then
Summary
The agent re-contacted a previous lead and asked if they had a steel requirement. The customer confirmed they did, but instead of qualifying the need, the agent referenced a prior interaction. This prompted the customer to state that JSW's price was too high, and the call ended without the agent handling the objection or setting a next step.
Coaching
When a customer confirms they have a requirement, you must immediately move to discovery and qualification questions instead of discussing past interactions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a generic requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have a requirement for steel, sir, in steel? Agent asked if a requirement exists but failed to capture any details (grade, qty, etc.) when the customer said yes. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after a customer objection, with no next step proposed by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | raised | your rate is equal to the market rate or even a little higher than that, so then |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.639 | 15.2s | 8.6s | 54.2s | 2.9s | 307.9 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
Hello, this is Navin speaking.
हैलो, दिस इज नवीन बात कर रहे हैं।
customer
2.5s
Hello.
हैलो।
agent
3.5s
Yes, are you speaking from Kuber Ispat, sir?
जी, आप कुबेर इस्पात से बात कर रहे हैं सर?
customer
5.2s
Yes, I am speaking.
हांजी, मैं बोल रहा हूं जी।
agent
6.5s
I am Abdul speaking, sir, from JSW.
मैं अब्दुल बात कर रहा हूं सर, JSW से।
customer
8.6s
Yes.
हांजी।
agent
9.3s
Your company was registered, that's why I called. Do you have any requirement for steel?
आपकी कंपनी रजिस्टर्ड था इसीलिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या स्टील में?
customer
12.0s
Sir, your voice is a bit low.
सर आपकी आवाज कम आ रही है जी।
agent
14.1s
Hello. Do you have a requirement for steel, sir, in steel?
हैलो। स्टील की रिक्वायरमेंट है क्या सर आपको स्टील में?
customer
16.9s
Yes, I do have it.
हांजी, रहता है जी।
agent
18.4s
I... I had spoken to you in July but you didn't close it.
आपको मैं, आपसे मेरी बात हुई थी July में बट आपने क्लोज नहीं किया था।
customer
21.1s
Yes?
हांजी?
agent
21.7s
I had spoken to you in July.
आपसे मेरी बात हुई थी July में।
customer
23.4s
Okay.
ठीक है जी।
agent
23.9s
I had quoted you the rate and all, but you didn't give any response after that, sir.
आपको रेट वगेरा कोट किया था बट आपने सर कुछ रिस्पॉन्स नहीं किया था उसके बाद।
customer
27.4s
Yes, your rate is equal to the market rate or even a little higher than that, so then
हां, आपका रेट मार्केट रेट के बराबर है या उससे भी थोड़ा ज्यादा ही होता है तो फिर