Call 21112178583548621 2026-08-04 · Abdul Ansari · 0:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk from another conversation is present throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak before the customer put him on hold.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW to a contact at Rahul Steel. The customer immediately asked the agent to hold, after which the call ended. No business discussion took place.
Coaching
Always secure permission to speak immediately after your introduction; this small step can prevent the customer from disengaging early.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, hello, I am Abdul speaking, sir, from JSW. The agent introduced himself and the company but did not ask for permission to speak before the customer put him on hold. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 4.5s | 3.0s | 27.5s | 2.3s | too short | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello
हेलो
agent
6.2s
Hello
हेलो
customer
7.0s
Yes
हांजी
agent
7.5s
Yes, am I speaking with Rahul Steel, sir?
हांजी, ये राहुल स्टील से बात कर रहे हैं सर?
customer
9.6s
Yes
हांजी
agent
10.1s
Yeah, hello, I am Abdul speaking, sir, from JSW.
या, नमस्कार, मैं अब्दुल बात कर रहा हूं सर, JSW से।
customer
12.5s
Hold on for a minute.
एक मिनट होल्ड रखना।
customer
14.3s
Oh.
ओहो।