Call 21112178582806441 2026-08-04 · Abdul Ansari · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Wrap up time exceeded :0 | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.25
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead opening with a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the competitor (SAIL) in response to an objection, and did not attempt any other discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 3 objections
you did not answer:
price incumbent_supplier send_price_will_think
Boss, I've taken a quote from you two-four times, your prices are always higher than SAIL's. So why would we buy from you at a higher price?
...your prices are always higher than SAIL's.
Whatever the next requirement is, we will let you know.
Summary
The agent contacted a steel trader who immediately objected that JSW's prices are consistently higher than SAIL's. The agent agreed that JSW's price is higher and offered to source SAIL for the customer. The call ended after the customer gave a vague promise to share future requirements, with no concrete next steps established.
Coaching
When a customer objects that our price is higher than a competitor's, do not agree with them; instead, pivot to understanding their total landed cost and offer a trial order to prove our value on quality and service.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead opening with a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Okay, SAIL, do you compare with SAIL, sir? Agent only asked about the competitor (SAIL) in response to an objection, and did not attempt any other discovery. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; agent instead agreed with the customer that JSW is more expensive. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked a generic requirement question but did not qualify a specific need or capture any details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a vague brush-off from the customer, with no specific next step committed by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Boss, I've taken a quote from you two-four times, your prices are always higher than SAIL's. So why would we buy from you at a higher price? |
Yes, it's a bit higher than SAIL, sir, what you're saying is correct. Mine is a little above SAIL, sir, this JSW's. |
| incumbent_supplier | mishandled | ...your prices are always higher than SAIL's. |
So should I give you SAIL at that rate? I can also provide SAIL to you if you say so. |
| send_price_will_think | mishandled | Whatever the next requirement is, we will let you know. |
Yes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 19.0s | 15.5s | 46.5s | 3.3s | 353.7 | 0 | 11 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.9s
Hello.
हॅलो.
customer
2.6s
Yes.
जी.
agent
2.8s
Yeah, am I speaking with Rohit Steel Trading Company, sir?
या, रोहित स्टील ट्रेडिंग कंपनी से बात कर रहे हैं सर?
customer
4.8s
Yes.
हां जी।
agent
5.4s
Yeah, hello. This is Abdul speaking, sir, from JSW.
या, नमस्कार। अब्दुल बात कर रहा हूं सर मैं JSW से।
customer
7.7s
Yes, speak, Abdul.
हां जी, बोलिए अब्दुल।
agent
8.7s
Uh, do you have any requirement for steel, sir? I had called you for that, for HR, CR.
अह, कुछ रिक्वायरमेंट है क्या सर स्टील में? उसके लिए फोन किया था मैं आपको HR, CR में।
customer
12.0s
Boss, I've taken a quote from you two-four times, your prices are always higher than SAIL's. So why would we buy from you at a higher price?
बॉस, दो-चार बार आपसे कोट लिया, आपके प्राइस SAIL से ज्यादा ही होते हैं। तो ज्यादा प्राइस पे क्यों लेंगे हम आपसे?
agent
16.8s
Okay, SAIL, do you compare with SAIL, sir?
अच्छा, SAIL, SAIL से कंपेयर करते हैं क्या सर आप?
customer
18.5s
Yes.
हां।
agent
19.2s
Yes, it's a bit higher than SAIL, sir, what you're saying is correct. Mine is a little above SAIL, sir, this JSW's.
हां, SAIL से थोड़ा रहता है सर, बात तो आपका सही है। मेरा थोड़ा SAIL से ऊपर रहता है सर ये JSW का।
customer
23.1s
There's no reason to pay more, why should I?
रीजन नहीं है ना ज्यादा पैसे देने का, क्यों दूं मैं?
agent
25.8s
Hmm.
हम्म।
agent
26.3s
So should I give you SAIL at that rate? I can also provide SAIL to you if you say so.
तो मैं SAIL दे दूं आपको रेट में? SAIL भी मैं प्रोवाइड करा सकता हूं आपको अगर आप बोलेंगे तो।
customer
29.4s
Man, you'll provide it at the same rate, but then after that you also ask for extra freight, that costs us.
अबे same rate पे प्रोवाइड करा दोगे, फिर उसके बाद freight भी आप extra मांगते हो, वो हमारे को cost देता है।
agent
32.5s
Hmm.
हम्म।
customer
33.0s
Okay?
ठीक है?
agent
34.8s
No sir, I will try. If you say so, I can work hard on it, no issue if you say so.
नहीं सर, मैं ट्राई करूंगा। अगर आप बोलेंगे तो मैं मेहनत कर सकता हूं, कोई इशू नहीं अगर आप बोलेंगे तो।
customer
38.2s
Do it. Whatever the next requirement is, we will let you know.
करो। Next जो भी रिक्वायरमेंट हो, बता देंगे आपको।
agent
40.3s
Yes.
जी।
customer
40.8s
Okay?
ठीक है?