21112178582521042 · Call

Call 21112178582521042 2026-08-04 · Aditya Pandey · 1:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	Call_back_later	full conversation 14 turns, clean transcript (0% inaudible)	Hindi	14	supply_led (campaign_name:medium)

Audio: clear: Some call center background noise is audible on the agent's side. The agent uses one Marathi word ('varun') in an otherwise Hindi/English sentence.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: mismatched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.35

confidence high · +3/−0 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but failed to ask for permission to speak ('is this a good time?').

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Discovery (6 Qs) Agent asked no discovery questions about the customer's business, volume, or applications.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No USPs were pitched relevant to discovered needs, as no discovery was performed.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: send_price_will_think

Okay, I will call you.

did well

Hook (supply/price signal)

Right now, new schemes have started at our place and there are good competitive prices as well in HR... HR products.

Qualify

Currently, do you have any requirement for MS sheet, sir?

Summary

The agent contacted a previous lead, 'Creative Steel', to check for new requirements for MS sheets. The customer stated they had no current need. The agent mentioned competitive pricing and offered to send his contact details via WhatsApp, which the customer accepted, ending the call without a firm next step.

Coaching

When a customer says they have no current need, use it as an opportunity to ask discovery questions about their business to prepare for a future call, instead of ending the conversation.

Missed: SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Hello sir, this is Aditya Pandey speaking from JSW One. The agent identified himself and the company but failed to ask for permission to speak ('is this a good time?').
SL2 Hook (supply/price signal)	2	pass	–	2.0	Right now, new schemes have started at our place and there are good competitive prices as well in HR... HR products. After the initial rejection, the agent successfully delivered a price-based hook to create interest.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked no discovery questions about the customer's business, volume, or applications.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched relevant to discovered needs, as no discovery was performed.
SL5 Qualify	2	pass	–	2.0	Currently, do you have any requirement for MS sheet, sir? The agent successfully asked if the customer had a current requirement.
SL6 Closure with next step	1	fail	–	0.0	I will WhatsApp my number to you. The call ended without a committed next step; sending a number is not a scheduled callback or a quote.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Okay, I will call you.	I will WhatsApp my number to you.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.791 heavy	18.2s	4.8s	47.0s	7.6s	336.3	0	8	6	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

agent

1.3s

Hello.

agent

2.0s

Hello, is this Creative Steel?

customer

3.4s

Yes.

agent

4.2s

Hello sir, this is Aditya Pandey speaking from JSW One.

नमस्कार सर, मैं आदित्य पांडे बोलते है JSW One वरून।

customer

7.0s

Yes, tell me.

हाँ बोलिए ना।

agent

8.0s

Sir, I was just... actually you have a registration on our platform, this call was regarding that, sir. I guess you... last month... last year I guess you had given a requirement, but nothing could be worked out on that.

सर मैं तो जा... एक्चुअली हमारा तुम्हारा प्लॅटफॉर्म पे रजिस्ट्रेशन है, उसी के रिगार्डिंग कॉल था सर। आय गेस आपने लास्ट मंथ... लास्ट इयर आय गेस आपने एक रिक्वायरमेंट दी थी, उसमे कुछ वर्क नहीं हो पाया।

agent

14.2s

Currently, do you have any requirement for MS sheet, sir?

करेंटली कुछ है सर आपका रिक्वायरमेंट MS sheet में?

customer

16.2s

No, there is nothing right now, sir.

नहीं अभी कुछ नहीं है सर।

agent

17.8s

Okay.

agent

18.6s

Right now, new schemes have started at our place and there are good competitive prices as well in HR... HR products. If there is a requirement, please share.

एकदम हमारे यहां पे अभी नए स्कीम शुरू है और गुड कंपिटिटिव प्राइसेस भी है HR... HR प्रोडक्ट्स में। रिक्वायरमेंट रहा तो प्लीज शेयर कीजिए।

customer

23.0s

Okay, I will call you.

Okay, मैं कॉल करता हूं आपको।

agent

24.5s

I will WhatsApp my number to you.

मैं WhatsApp कर देता हूं अपना नंबर आपको।

customer

26.6s

Yes, sure, sure.

हाँ, sure, sure.