Call 21112178582457821 2026-08-04 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions after the customer confirmed a need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent confirmed a requirement exists but failed to capture any specific details like grade, quantity, or dimensions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and consequently, no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Anjal saheb, I am speaking from JSW One, Jindal Steel Works Mumbai.
Hook (supply/price signal)
Sir, I had called so as to ask if you are planning anything in HR for this month, in HR HRPO for purchase now?
Summary
The agent contacted Saraswat Engineering Machinery and spoke with Anjal. The customer confirmed they are in the planning stage for an HR/HRPO purchase. However, the agent failed to conduct any discovery and ended the call by arranging an untracked follow-up on his personal number.
Coaching
When a customer confirms they have a requirement, you must immediately move to discovery questions (quantity, grade, location) before discussing next steps; never arrange follow-ups on a personal number.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Anjal saheb, I am speaking from JSW One, Jindal Steel Works Mumbai. Agent successfully greeted, used the customer's name, and identified JSW One. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Sir, I had called so as to ask if you are planning anything in HR for this month, in HR HRPO for purchase now? Agent used a direct supply-led hook to check for current demand, which is appropriate for this pitch type. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions after the customer confirmed a need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Yes, we are in the planning stage. Agent confirmed a requirement exists but failed to capture any specific details like grade, quantity, or dimensions. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I am calling you from my personal number, you can put it on that for me. The agent arranged an untrackable follow-up on a personal number, which is not a valid business next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 17.8s | 6.6s | 42.6s | 4.9s | 327.0 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
હેલો
agent
1.6s
Saraswat Engineering Machinery?
સારસ્વત એન્જીનિયરિંગ મશીનરી?
customer
3.7s
Yes.
હા.
agent
4.5s
Anjal saheb, I am speaking from JSW One, Jindal Steel Works Mumbai.
અંજલ સાહેબ, JSW One થી વાત કરું છું, જીંદાલ સ્ટીલ વર્ક્સ મુંબઈ.
customer
7.4s
Yes, tell me.
હાજી, બોલો.
agent
8.6s
Sir, I had called so as to ask if you are planning anything in HR for this month, in HR HRPO for purchase now? If any indent has been opened?
સાહેબજી મેં કોલ કરેલો so as to ask આ મંથ માટે કઈ HR માં પ્લાનિંગ કરો છો તમે HR HRPO માં પરચેસની હવે? કોઈ ઇન્ડેન્ટ ઓપન થયો હશે તો?
customer
14.0s
Yes.
હા.
customer
15.7s
Yes, we are in the planning stage.
હા, અમે પ્લાનિંગ સ્ટેજમાં છીએ.
agent
18.1s
Okay. And tentatively sir, what will it be, or by when can I get an update on that?
ઓકે. અને ટેન્ટેટિવલી સાહેબ શું રહેશે એમાં કે ક્યાર સુધી મળી શકશે મને અપડેટ એના ઉપર?
customer
21.8s
Hmm, okay, I will message you on this number.
હમમ, ચાલોને હું તમને મેસેજ કરું આ નંબર ઉપર.
agent
24.2s
Okay. I will give you one, no, don't do it on this number, this is the company's. I am calling you from my personal number, you can put it on that for me.
ચાલોને. હું તમને એક, ના આ નંબર પર નઈ કરતા, આ તો કંપનીનો છે. હું મારા પર્સનલ નંબરથી તમને કોલ કરું છું, તમે એના ઉપર નાખી દેજો મને.
customer
29.5s
Okay.
ઓકે.
agent
30.3s
Yeah.
યા.