21112178576105881 · Call

Call 21112178576105881 2026-08-03 · Sajal Bhaskar · 0:38

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	Call_back_later	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: clear: There is some background noise on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.36

confidence high · +0/−4 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer requested a callback immediately after the introduction, leaving no opportunity for the agent to deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before the discovery phase could begin.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call did not progress to the qualification stage.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

JSW One से बात कर रहा था, नमस्कार।

Closure with next step

ओके, ठीक है। कल सुबह करता हूं।

Summary

The agent introduced themself from JSW One to Sandeep Steel. The customer immediately stated they were busy and requested a callback for the next morning at 11 AM. The agent agreed to the callback time and the call ended.

Coaching

You correctly handled the customer's immediate request for a callback; ensure this is logged accurately to re-attempt the full pitch at the agreed time.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	JSW One से बात कर रहा था, नमस्कार। Agent greeted, identified JSW One and the customer, and correctly handled the immediate callback request without pushing.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer requested a callback immediately after the introduction, leaving no opportunity for the agent to deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before the discovery phase could begin.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	0.0	The call did not progress to the qualification stage.
SL6 Closure with next step	1	pass	–	1.0	ओके, ठीक है। कल सुबह करता हूं। Agent agreed to the specific callback time proposed by the customer ('tomorrow morning at eleven').

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.602	5.9s	3.9s	28.2s	2.0s	213.6	0	4	3	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.0s

Hello?

हेलो?

customer

1.2s

Hello?

हेलो?

agent

2.2s

Am I speaking with Sandeep Steel?

संदीप स्टील से बात कर रहे हैं?

customer

4.1s

Yes, tell me.

हां, बोलिए।

agent

5.0s

I was calling from JSW One, greetings.

JSW One से बात कर रहा था, नमस्कार।

customer

7.5s

I'm busy with something right now, can you call back tomorrow morning at eleven?

अभी एक काम बाद में कल सुबह कॉल करेंगे क्या ग्यारह बजे?

agent

10.5s

Okay, fine. I'll do it tomorrow morning.

ओके, ठीक है। कल सुबह करता हूं।