Call 21112178576099321 2026-08-03 · dhruv · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background office chatter is present but does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +7/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
you send this and keep it on WhatsApp. I will, yes, I will put the quantity for you.
did well
Closure with next step
You put it, I will give the quotation.
Summary
The agent called to inquire about HR coil requirements. The customer stated there was no immediate need but indicated a possibility in the next 10-15 days. The customer then directed the agent to send a WhatsApp message, promising to reply with the quantity needed for a quote. The agent agreed and ended the call without conducting any discovery or pitching.
Coaching
When the customer asks for a quote via WhatsApp, use that as your opening to ask discovery questions on the call, for example: 'Sir, to give you the best rate, I just need to understand your specific grade and application.'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, are you looking for any requirement this month for HR coil etc.? The agent asked about a requirement but failed to capture any specific details (grade, size, qty) when the customer indicated a future possibility. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | You put it, I will give the quotation. The agent and customer agreed on a clear next step: customer to send quantity on WhatsApp, agent to provide a quotation. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | you send this and keep it on WhatsApp. I will, yes, I will put the quantity for you. |
Absolutely sir, I will put it on WhatsApp for you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.596 | 14.9s | 10.1s | 61.0s | 3.0s | 285.9 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.9s
Hello?
customer
2.7s
Yes sir.
हां सर।
agent
3.6s
Uh Ramkrishna sir?
अह रामकृष्ण सर?
customer
4.8s
Yes sir, tell me.
हां सर, बोलिए ना।
agent
6.0s
Uh sir, hello, I am speaking from JSW One, sir.
अह सर नमस्ते, JSW One से बात कर रहा हूं सर मैं।
customer
8.3s
Yes, tell me, tell me sir.
हां बोलिए ना, बोलिए ना सर।
agent
9.6s
Sir, are you looking for any requirement this month for HR coil etc.?
सर कुछ requirement में देख रहे हैं सर ये month में HR coil वगेरा के लिए?
customer
13.2s
As of now, there is nothing, sir.
फिलहाल तो नहीं है सर जी कुछ।
agent
14.8s
Okay, so is there any opening, any chance in the next ten-fifteen days, sir?
अच्छा, तो कुछ opening अभी दस पंद्रह दिन में कुछ chances है सर?
customer
18.1s
There are chances.
Chances तो है।
customer
19.0s
Do one thing, yes, uh, you send this and keep it on WhatsApp. I will, yes, I will put the quantity for you.
एक काम हां अह आप WhatsApp पे ये रख के भेज के रखिए। मैं आपको मैं हां मैं quantity डाल देता हूं आपको।
agent
23.0s
Absolutely sir, I will put it on WhatsApp for you.
बिलकुल सर, मैं आपको WhatsApp पे डाल देता हूं।
customer
25.0s
I'll take the best rate.
Best rate ले लेता हूं।
agent
26.0s
Okay. No no, absolutely sir, no issue. You put it, I will give the quotation.
Okay. नहीं नहीं बिलकुल सर, कोई issue नहीं। आप डालिए मैं देता हूं quotation।
customer
28.8s
Okay, okay.
ठीक ठीक।
agent
29.8s
Okay sir, thank you.