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  "audio_path": "/data/audio/MANUAL_DIA9e2de5d9ee44f324be677__DIA9e2de5d9ee44f324be6771dc62346b81.mp3",
  "audio_bytes": 64368,
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  "ingested_at": "2026-09-04 04:38:05.394484+00",
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  "source_file": null,
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  "english_text": "[0s] CUSTOMER: Hey, hello.   (हे, हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Uh, hello, this is Kaustubh speaking from JSW. You had an inquiry on the JSW One platform for your sheet...   (अह, नमस्कार, कौस्तुभ बात कर रहा था JSW से। आपने JSW One के प्लॅटफॉर्म पे आपके sheet के inquiry के लिए...)\n[7s] CUSTOMER: I am on leave right now.   (मैं अभी छुट्टी पे हूं अभी।)\n[8s] AGENT: Hello?   (हॅलो?)\n[9s] CUSTOMER: I am on leave right now.   (मैं अभी छुट्टी पे हूं।)\n[10s] AGENT: Okay, sir.   (ठीक है जी।)\n[11s] CUSTOMER: Yes, I me...   (हां, मैं मुझे...)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
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  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the customer's side makes some parts slightly difficult to hear.",
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  "band": "green",
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  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-04 04:41:17",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
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  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
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      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
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      "speaker": "customer",
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      "text_native": "हे, हॅलो."
    },
    {
      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
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      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.89,
      "end_s": 6.54,
      "text_en": "Uh, hello, this is Kaustubh speaking from JSW. You had an inquiry on the JSW One platform for your sheet...",
      "text_native": "अह, नमस्कार, कौस्तुभ बात कर रहा था JSW से। आपने JSW One के प्लॅटफॉर्म पे आपके sheet के inquiry के लिए..."
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      "speaker": "customer",
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      "end_s": 7.88,
      "text_en": "I am on leave right now.",
      "text_native": "मैं अभी छुट्टी पे हूं अभी।"
    },
    {
      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 8.7,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
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      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
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      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.2,
      "text_en": "I am on leave right now.",
      "text_native": "मैं अभी छुट्टी पे हूं।"
    },
    {
      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 10.8,
      "text_en": "Okay, sir.",
      "text_native": "ठीक है जी।"
    },
    {
      "ucid": "MANUAL_DIA9e2de5d9ee44f324be677",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.0,
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      "text_en": "Yes, I me...",
      "text_native": "हां, मैं मुझे..."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}