{
  "ucid": "34972178971348471",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 12:08:04",
  "end_time": "2026-09-18 12:17:03",
  "duration_sec": 539,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc47f488f07cb650fd7af9d451626438b.mp3",
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  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 522.36,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[5s] AGENT: Hello?   (हॅलो?)\n[6s] CUSTOMER: Hello?   (हॅलो?)\n[7s] AGENT: Yes, good morning sir. This is Ronak Mehta speaking from JSW.   (जी गुड मॉर्निंग सर, रोनक मेहता बात कर रहा हूं जेएसडब्ल्यू से।)\n[9s] CUSTOMER: From where?   (कहां से?)\n[10s] AGENT: I'm calling from JSW One. Do you have any plans for any material right now? In HR, CR, or PPGL?   (जेएसडब्ल्यू वन से बात कर रहा हूं। कुछ भी प्लान आ रहा है अभी आपका कुछ मटेरियल में? एचआर, सीआर में या पीपीजीएल में कुछ?)\n[15s] CUSTOMER: Hello?   (हॅलो?)\n[16s] CUSTOMER: What is the rate for profile today?   (प्रोफाइल क्या है रेट है आज का?)\n[18s] AGENT: What what?   (क्या क्या?)\n[18s] CUSTOMER: What is the rate for CF coated?   (सीएफ कोटेड क्या रेट है?)\n[19s] AGENT: PPGI Pragati Plus... are you asking about Pragati Plus?   (पीपीजीआई प्रगती प्लस को, प्रगती प्लस वाला पूछ रहे हो?)\n[21s] CUSTOMER: Hey, the profile sheet that comes, the four and a quarter one.   (अरे प्रोफाइल शीट जो आती है सवा चार वाली।)\n[23s] AGENT: Yes yes, but but which one, Color-on, which material do you take, sir?   (हां हां, बट बट मैं कौन सा, कलर ऑन, कौन सा मटेरियल लेते हो सर आप?)\n[26s] CUSTOMER: 1440, point three five, point four zero.   (चौदह चालीस, पॉइंट थ्री फाइव, पॉइंट फोर जीरो।)\n[28s] AGENT: And what is the color in this?   (और कलर कौन सा है इसमें?)\n[29s] CUSTOMER: Navy blue.   (नेवी ब्लू।)\n[30s] AGENT: Navy blue. Sir, right now the pricing is around ninety-six five hundred. Ninety-six two hundred.   (नेवी ब्लू। सर अभी तो एप्रोक्सीमेटली नाइंटी सिक्स फाइव हंड्रेड तक प्राइसिंग चल रहा है। नाइंटी सिक्स टू हंड्रेड।)\n[34s] CUSTOMER: Whose is this? Point three five, four zero?   (किसका है ये? पॉइंट थ्री फाइव, फोर जीरो?)\n[35s] AGENT: This, what, what will be your thickness?   (ये कितना, कितना थिकनेस रहेगा आपका?)\n[37s] CUSTOMER: I told you, right? Point three five, point four zero.   (पॉइंट बताया था ना, पॉइंट थ्री फाइव, पॉइंट फोर जीरो।)\n[39s] AGENT: Point three five, point four zero, right?   (पॉइंट थ्री फाइव, पॉइंट फोर जीरो ना?)\n[40s] CUSTOMER: Hmm. One minute, the whole thing, you told me after cutting, right? The whole thing, are you telling me the price for the roll or for the cut?   (हम्म। एक मिनट, पूरा, एक कट, कट करके बताया ना, पूरा, इसका रोल का पैसा बता रहे हो, कट का बता रहे हो?)\n[44s] AGENT: One second, I'll tell you. I just got one, it was for another customer. Uh, you will get it cut, sir.   (एक सेकंड, मैं आपको बताता हूं। अभी एक आया था मुझे, दूसरे कस्टमर का था। अह, आपको सर कट करके मिलेगा।)\n[50s] CUSTOMER: I'll get a sheet, right?   (शीट मिलेगी ना?)\n[51s] AGENT: For you, for you, for you yes, both, there's coil and there's sheet. There's a difference in both. There's a difference of two hundred to four hundred rupees.   (आपको, आपको, आपको हां, दोनों, कॉइल भी है, शीट भी है। दोनों में डिफरेंस आता है। दो सौ से चार सौ रुपए का डिफरेंस आता है।)\n[55s] CUSTOMER: Yes. In which one? In three five, four zero?   (हां। कौन वाले में? थ्री फाइव, फोर जीरो में?)\n[57s] AGENT: Yes. And do you want coil or sheet?   (हां। और कॉइल चाहिए या शीट चाहिए आपको?)\n[58s] CUSTOMER: I want sheet, I don't want coil.   (शीट चाहिए, कॉइल नहीं चाहिए।)\n[60s] AGENT: You want it in sheet, right? And what, what will be the dimension? How many feet by how many feet or how many mm?   (शीट में चाहिए ना? और क्या, कितना डायमेंशन रहेगा? कितना फुट बाय कितना फुट या कितना एमएम?)\n[62s] CUSTOMER: 1440 by 3 meter.   (चौदह चालीस बाय तीन मीटर।)\n[64s] AGENT: 1440 will be this, it will be the width, right?   (चौदह चालीस आपका ये रहेगा, विड्थ रहेगा ना आपका?)\n[66s] CUSTOMER: Yes, 1440 is the width. 1440 means it becomes four and a quarter and which, 12 feet   (हां, चौदह चालीस विड्थ है। चौदह चालीस मतलब सवा चार बनता है और जो बारह फीट)\n[69s] AGENT: What will be the length?   (लेंथ कितनी रहेगी?)\n[70s] CUSTOMER: Length 3 meters and 4 meters. Meaning 10 and 12.   (लेंथ तीन मीटर और चार मीटर। मतलब दस और बारह।)\n[73s] AGENT: 3 meters and 4 meters. Okay, so in point three, point three five you want 3 meters and in point four you want 4 meters, is that what you're saying?   (तीन मीटर और चार मीटर। अच्छा, तो पॉइंट थ्री, पॉइंट थ्री फाइव में आपको तीन मीटर चाहिए और पॉइंट चार में चार मीटर चाहिए आपको, ऐसा बोल रहे हो?)\n[76s] CUSTOMER: Yes, yes. 4 times 3 is 12 that will be, 3 times 3 is 9, 10 that will be.   (हां हां। चार तिया बारह वो हो जाएगा, तीन तरका नौ, दस वो हो जाएगा।)\n[80s] AGENT: Hmm hmm hmm hmm. And what is your location, sir?   (हम्म हम्म हम्म हम्म। और आपका ये लोकेशन कौन सा है सर?)\n[82s] CUSTOMER: 209303.   (दो सौ नौ, तीन सौ तीन।)\n[83s] AGENT: One second, okay. Uh, one second, one second. Okay, so will this pricing work for you, sir? It's running 96 plus right now, sir.   (एक सेकंड हां। अह, एक सेकंड, एक सेकंड। अच्छा, तो आपको ये प्राइसिंग्स चलेगा सर? नाइंटी सिक्स प्लस चल रहा है अभी तो सर।)\n[88s] CUSTOMER: Ninety-six plus GST?   (नाइंटी सिक्स प्लस जीएसटी?)\n[89s] AGENT: Yes.   (यस।)\n[90s] CUSTOMER: So how much is it going for?   (तो कितना जा रहा है ये?)\n[91s] AGENT: So the GST, that will come in your billing. But according to your location, for me, this is in Kanpur, right, your location?   (सो जीएसटी तो वो तो बिलिंग में आपको आ जाएगा। बट आपका लोकेशन के हिसाब से मुझे ना, ये कानपुर में है ना आपका लोकेशन?)\n[95s] CUSTOMER: Yes.   (हां।)\n[96s] AGENT: Ghaziabad, okay. Alright.   (गाजियाबाद, ओके। ठीक है।)\n[97s] CUSTOMER: Where is yours, where is this plant?   (अपना कहां पे है ये प्लांट कहां पे है?)\n[99s] AGENT: It can also come to you from Ghaziabad. And for nearby Kanpur, I'll have to check the availability once.   (गाजियाबाद से भी आ सकता है आपको। और नियर बाय कानपुर का अभी एक बार चेक करना पड़ेगा अवेलेबिलिटी।)\n[104s] CUSTOMER: Alright.   (ठीक है।)\n[104s] AGENT: And sir, will this be an immediate purchase or how will it be?   (और आपका सर, ये तुरंत परचेस रहेगा या कैसा रहेगा आपका?)\n[107s] CUSTOMER: Huh?   (हैं?)\n[107s] AGENT: Will you purchase immediately, or do you have time to take it?   (तुरंत, तुरंत परचेस करेंगे या टाइम है अभी आपको लेने में?)\n[109s] CUSTOMER: There's time right now.   (टाइम है अभी।)\n[110s] AGENT: There's time, right sir? Until when, what's the plan until?   (टाइम है ना सर? कब, कभी तक का, कभी तक का प्लान है?)\n[112s] CUSTOMER: It's 15 to 20 days.   (है पंद्रह से बीस दिन।)\n[114s] AGENT: Oh, by then the prices will increase even more, sir. If you want to stock up, then tell me once.   (अरे, तब तक तो सर प्राइसिंग और बढ़ जाएंगे। अगर आपको स्टॉक अप करके रखना है तो एक बार बताइए।)\n[116s] CUSTOMER: The price, the price will keep getting updated. What is today's rate, tell me today's.   (प्राइस, प्राइस अपडेट रहता रहेगा। आज का क्या रेट है, आज बताओ, आज का।)\n[118s] AGENT: I told you today's, sir, it's running at 96,200.   (आज का वही बताया सर, नाइंटी सिक्स टू हंड्रेड तो चल ही रहा है।)\n[121s] CUSTOMER: Including, excluding?   (इंक्लूडिंग, एक्सक्लूडिंग?)\n[122s] AGENT: Excluding sir, excluding. Plus GST separate.   (एक्सक्लूडिंग सर, एक्सक्लूडिंग। प्लस जीएसटी अलग।)\n[124s] CUSTOMER: How much will you take? How much GST will be applied?   (कितना लोगे? जीएसटी कितना लगेगा?)\n[125s] AGENT: 18 percent.   (अठारह परसेंट।)\n[126s] CUSTOMER: Okay, 96 is fine.   (अच्छा, नाइंटी सिक्स ठीक है।)\n[128s] AGENT: And sir, Color-on is running at 1, 6. 106.   (और सर कलर ऑन तो एक छह चल रहा है। वन जीरो सिक्स।)\n[130s] CUSTOMER: On which color?   (कौन से कलर पे?)\n[132s] AGENT: In this, you will get sky blue, sir. Grey, sky blue, both.   (इसमें स्काई ब्लू मिलेगा सर आपको। ग्रे, स्काई ब्लू, दोनों।)\n[134s] CUSTOMER: In color, right?   (कलर में ना?)\n[135s] AGENT: In what?   (किसमें?)\n[135s] CUSTOMER: 96, which one is 96?   (नाइंटी सिक्स, नाइंटी सिक्स कौन वाला है?)\n[137s] AGENT: Pragati Plus.   (प्रगती प्लस।)\n[138s] CUSTOMER: Okay. Hmm.   (अच्छा। हम्म।)\n[139s] AGENT: Which one do you take, you, which one do you take, sir?   (आप कौन सा लेते, आप, आप कौन सा लेते हैं सर?)\n[141s] CUSTOMER: We also, yes, yes, this is also in color, right? Pragati Plus is also in color, right?   (हम भी, जी, जी, ये भी कलर में है ना, प्रगती प्लस भी कलर में है ना?)\n[144s] AGENT: It's color, both are color only, sir. Pragati Plus is also color, Color-on Plus is also color. But that one has more warranty, it's a higher grade, Color-on Plus.   (कलर, कलर ही है सर दोनों भी। प्रगती प्लस भी कलर है, कलर ऑन प्लस भी कलर है। बट उसका ज्यादा वारंटी रहता है, हायर ग्रेड है दोनों, कलर ऑन प्लस।)\n[149s] CUSTOMER: Which one do you, which one, do you take Indradhanush, which one do you take, sir?   (आप कौन से, आप कौन से, इंद्रधनुष लेते हैं, कौन सा लेते हैं सर आप?)\n[152s] CUSTOMER: We get a different one.   (हमारे पास दूसरा आता है।)\n[153s] AGENT: Which company's?   (कौन सा कंपनी का?)\n[154s] CUSTOMER: We get JSW Plus.   (जेएसडब्ल्यू प्लस आता है।)\n[156s] AGENT: Okay. And what, at what price did you take it last time?   (अच्छा। और क्या, क्या भाव में लिया था लास्ट टाइम आपने?)\n[158s] CUSTOMER: 109.   (वन जीरो नाइन।)\n[159s] AGENT: 109? Which one, which one did you take? You must have taken Color-on Plus, sir.   (वन जीरो नाइन? कौन सा, कौन सा लिया था आपने? कलर ऑन प्लस लिया रहेगा सर आपने तो।)\n[162s] CUSTOMER: Yes, yes.   (हां हां।)\n[163s] AGENT: Yes, so that is there, it's running, I have it for 106, sir.   (हां, तो वो तो है ही चल, वन जीरो सिक्स मेरे पास है सर।)\n[166s] CUSTOMER: Plus, plus it will be excluding, right?   (प्लस, प्लस एक्सक्लूडिंग होगा ना वो तो?)\n[168s] AGENT: Yes sir. The prices have increased now, sir. Right now, for HR, CR, it has increased by almost 8 rupees in one month, sir.   (हां सर। अभी तो प्राइसिंग बढ़ गए है सर। अभी तो एचआर, सीआर के लगभग आठ रुपए एक महीने में बढ़ गए है सर।)\n[172s] CUSTOMER: Oh brother, I don't understand. The market condition is very bad at this time.   (अरे भाई, तो साला समझ में नहीं आ रहा। मार्केट की हालत बहुत बुरे हैं इस समय।)\n[175s] AGENT: Sir, it's going to increase more now.   (अभी सर और बढ़ने वाला है।)\n[176s] CUSTOMER: How much will it go?   (कितना जाएगा?)\n[177s] AGENT: The news came just yesterday. The news came just yesterday. Sir, consider another three-four rupees, it will definitely go up.   (कल ही न्यूज आई है। कल ही न्यूज आई है। सर और तीन चार रुपए तो समझ लीजिए और जाएगा ही।)\n[181s] CUSTOMER: This, I didn't understand one thing, my brother, that why is this increasing? When there isn't that much consumption, why is it increasing?   (ये, ये एक बात नहीं समझ आई मेरे भाई मेरे, कि ये, ये बढ़ क्यों रहा है? जब इतनी खपत है नहीं तो बढ़ क्यों रहा है ये?)\n[185s] AGENT: Sir, right now, right now, the demand is increasing. When the demand increases, sir, now after the monsoon, construction will increase, everything will increase. So the pricing will increase, sir. And for coking coal import also, the taxation on import has increased by 30-40%, sir. The material is coming at a higher price.   (सर अभी, अभी है ना, डिमांड बढ़ रही है। जब डिमांड बढ़ती है ना सर, अभी आफ्टर मॉनसून, कंस्ट्रक्शन बढ़ेगा, सब बढ़ेगा। तो प्राइसिंग बढ़ेगी सर। और कुकिंग कोल इंपोर्ट का भी थर्टी, फोर्टी परसेंट इंपोर्ट पे टैक्सेशन बढ़ गए हैं सर। मटेरियल महंगा आ रहा है।)\n[195s] CUSTOMER: Overall, say that there is a problem in import, that's why the rates are increasing.   (कुल मिला के ये कहो इंपोर्ट में प्रॉब्लम हो रही है, इसलिए रेट बढ़ रहे हैं।)\n[198s] AGENT: What?   (क्या?)\n[198s] CUSTOMER: There is commission in import-export, that's why the rates are increasing.   (इंपोर्ट एक्सपोर्ट में कमीशन हो रहा है, इसलिए रेट बढ़ रहे हैं।)\n[201s] AGENT: And sir, this too, the travelling costing is also increasing, right sir?   (और सर, ये भी तो, ट्रैवलिंग कॉस्टिंग भी बढ़ रहा है ना सर?)\n[203s] CUSTOMER: Okay.   (अच्छा।)\n[204s] AGENT: Yes.   (हां।)\n[205s] CUSTOMER: No, we studied the market, there isn't that much demand in the market, as much as you, I mean, the rates are increasing.   (नहीं, हमने मार्केट की स्टडी की, मार्केट में डिमांड नहीं इतनी, जितनी आप, मतलब रेट बढ़ रहे जिस हिसाब से।)\n[208s] AGENT: Sir, it's different in every region. The demand will increase now, sir. As the monsoon opens up,   (सर हर रीजन में अलग-अलग है। डिमांड तो अभी बढ़ेगी सर। अभी मॉनसून जैसे ओपन होगा ना,)\n[212s] CUSTOMER: It will increase now, right? We are talking from the north region, so here the demand is not that much right now. So the rates have become very high.   (अब बढ़ेगी ना? हम नॉर्थ रीजन से बात कर रहे हैं, तो यहां पे तो डिमांड इतनी अभी नहीं है। तो रेट बहुत ज्यादा हो गए हैं।)\n[217s] AGENT: Yes, yes. No sir, there is demand in other regions, so for now, we have to cater to it, right? We have to keep the prices the same, right?   (यस, यस। नहीं सर, दूसरे रीजंस में डिमांड है तो अभी तो, तो केटर करना ही पड़ेगा ना। प्राइस तो सेम ही रखने पड़ेंगे ना।)\n[221s] CUSTOMER: A little bit more, a difference of one, one and a half rupees will come now in different brands.   (थोड़ा बहुत ज्यादा, एक आध, एक आध डेढ़ रुपए का ज्यादा ज्यादा फरक आएगा अभी अलग-अलग ब्रांड में।)\n[225s] AGENT: And, and do you work in HR, CR, sir?   (और, और एचआर, सीआर में करते हैं क्या सर आप काम?)\n[227s] CUSTOMER: No, we work in CR.   (नहीं, सीआर में करते हैं।)\n[229s] AGENT: You work in CR, right? Okay. In CR, in what? In CR, is there a requirement right now?   (सीआर में करते हैं ना? अच्छा। सीआर में किसमें? सीआर में अभी, अभी रिक्वायरमेंट आ रही है?)\n[232s] CUSTOMER: Brother, nothing in CR right now. The old stock is accumulated. The new one is very expensive, not able to gather the courage.   (भाई साहब, सीआर में कुछ नहीं अभी। पुराना स्टॉक जमा है। नया बहुत महंगा पड़ रहा है, हिम्मत नहीं बन रही है।)\n[236s] AGENT: Yes sir, so even then sir, it's proving expensive for distributors too, so the pricing will definitely reach you higher, sir. So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you. So that you can make a sale with a benefit later, sir.   (जी सर, तो तो भी सर अभी डिस्ट्रीब्यूटर्स को भी महंगा गिर रहा है तो आप तक तो और जाएगा ही सर प्राइसिंग तो। तो जेएसडब्ल्यू वन से डायरेक्टली आप डील करेंगे ना, डायरेक्टली हमसे डील करेंगे ना, तो कैसे प्राइसिंग मैच करके दे सकता हूं मैं। तो कैसे कि आपको तो आगे बेनिफिट में आप कर सकते हो सर सेल।)\n[246s] CUSTOMER: Okay.   (ओके।)\n[247s] AGENT: Alright?   (ठीक है?)\n[248s] CUSTOMER: Alright, you, our, if you have a list or something, send it, so we can see it, then we will understand from you there.   (ठीक है, आप हमारी, लिस्ट, लिस्ट वगैरह हो तो डाल दो, तो हम उसको अपने देख लें, फिर हम आपसे जो तो समझ लेंगे वहां।)\n[252s] AGENT: Sir, there is no list, sir. How it works for us is, whatever material you need, you just tell us once, I will check that, and I can give you the price for that.   (सर लिस्ट, लिस्ट नहीं होती सर। हमारा कैसा होता है, आपको जो मटेरियल चाहिए ना, एक बार आप बता दीजिए हमें, वो मैं चेक कर लूंगा, उसका आपको मैं प्राइस दे सकता हूं।)\n[256s] CUSTOMER: That, that platform that is there, can it be done from there?   (वो, वो प्लेटफॉर्म जो होता है, उससे हो सकता है?)\n[258s] AGENT: On that platform, you will see the material. For pricing, you will have to talk to me. I have also sent you a message on WhatsApp.   (वो प्लेटफॉर्म पे आपको मटेरियल दिखेगा। प्राइसिंग आपको मुझसे बात करनी पड़ेगी। मैं आपको व्हाट्सएप पे मैसेज भी किया है।)\n[261s] CUSTOMER: Will you send from that?   (उससे भेजेगा?)\n[262s] AGENT: Yes. But whatever the material requirement is, whatever you need, ask for the price of that. Then I will be able to give it, otherwise I can't give for all of them like this, sir. It's not allowed.   (हां। बट जो मटेरियल की रिक्वायरमेंट होगी ना, आपको जो चाहिए, उसका भाव पूछिए। तो मैं दे पाऊंगा ना, वरना सभी का तो नहीं दे सकता सर मैं ऐसे। अलाउड नहीं है।)\n[267s] CUSTOMER: Alright, I'll see the material, then I'll talk.   (ठीक है, मैं माल, माल देख लूं, फिर बात करता हूं।)\n[270s] AGENT: Yes. Okay.   (जी। ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 115,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "115 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must take control of the call from the beginning. Follow the script structure: open with permission, deliver the hook, and complete discovery BEFORE discussing price to avoid letting the customer dictate the entire conversation.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "Agent mentioned needing to check availability for Kanpur but also that it could be supplied from Ghaziabad, indicating no hard stockout.",
  "customer_req_date": "15-20 days",
  "agent_committed_date": null,
  "call_summary": "The customer immediately asked for the price of a specific PPGI profile sheet. The agent bypassed the standard opening and discovery, engaging directly in a price and specification discussion. He captured most requirement details but missed the quantity. The customer expressed concern over high market prices, and the agent responded by offering a better price through direct dealing. The call ended without a concrete next step after the agent could not fulfill the customer's request for a price list.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, good morning sir. This is Ronak Mehta speaking from JSW. CUSTOMER: From where? AGENT: I'm calling from JSW One. Do you have any plans for any material right now?\", \"comment\": \"The agent did not use the customer's name or ask for permission, instead jumping directly into a needs-based question which confused the customer.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any plans for any material right now? In HR, CR, or PPGL? CUSTOMER: Hello? What is the rate for profile today?\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he asked a generic question, allowing the customer to immediately take control of the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Which company's?\", \"comment\": \"The agent only asked about the customer's current supplier, missing all other key discovery questions about their business, volume, and applications.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you.\", \"comment\": \"The agent pitched only one weak USP about direct dealing, not the required 2-3 relevant USPs based on the customer's price sensitivity.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: 1440 will be this, it will be the width, right? ... What will be the length? ... And what is your location, sir?\", \"comment\": \"While the agent captured grade, thickness, width, location, and timeline, he failed to ask for or capture the required quantity (in MT or sheets).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Alright, I'll see the material, then I'll talk. AGENT: Yes. Okay.\", \"comment\": \"The call ended with a vague statement from the customer and no committed next step from the agent, such as sending a quote or scheduling a callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must take control of the call from the beginning. Follow the script structure: open with permission, deliver the hook, and complete discovery BEFORE discussing price to avoid letting the customer dictate the entire conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent mentioned needing to check availability for Kanpur but also that it could be supplied from Ghaziabad, indicating no hard stockout.\", \"customer_req_date\": \"15-20 days\", \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: The new one is very expensive, not able to gather the courage.\", \"response\": \"AGENT: So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Alright, you, our, if you have a list or something, send it, so we can see it, then we will understand from you there.\", \"response\": \"AGENT: Sir, there is no list, sir. How it works for us is, whatever material you need, you just tell us once, I will check that, and I can give you the price for that.\"}], \"call_summary\": \"The customer immediately asked for the price of a specific PPGI profile sheet. The agent bypassed the standard opening and discovery, engaging directly in a price and specification discussion. He captured most requirement details but missed the quantity. The customer expressed concern over high market prices, and the agent responded by offering a better price through direct dealing. The call ended without a concrete next step after the agent could not fulfill the customer's request for a price list.\"}",
  "error": null,
  "latency_ms": 39274,
  "input_tokens": 7622,
  "output_tokens": 1196,
  "created_at": "2026-09-25 11:57:19",
  "sentiment": "negative",
  "sentiment_score": -0.233,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 20,
  "lex_hits": 24,
  "objection_phrases": "[\"price\", \"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.611,
  "agent_talk_sec": 139.0,
  "customer_talk_sec": 88.5,
  "dead_air_sec": 311.5,
  "longest_monologue_sec": 9.6,
  "agent_wpm": 361.7,
  "interruptions": 0,
  "agent_turns": 57,
  "customer_turns": 58,
  "discovery_qs": 38,
  "words_agent": 838,
  "words_customer": 503,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971348471",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.01,
      "end_s": 5.41,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.78,
      "end_s": 6.11,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.51,
      "end_s": 8.9,
      "text_en": "Yes, good morning sir. This is Ronak Mehta speaking from JSW.",
      "text_native": "जी गुड मॉर्निंग सर, रोनक मेहता बात कर रहा हूं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.27,
      "end_s": 9.7,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 13.5,
      "text_en": "I'm calling from JSW One. Do you have any plans for any material right now? In HR, CR, or PPGL?",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा हूं। कुछ भी प्लान आ रहा है अभी आपका कुछ मटेरियल में? एचआर, सीआर में या पीपीजीएल में कुछ?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.3,
      "text_en": "What is the rate for profile today?",
      "text_native": "प्रोफाइल क्या है रेट है आज का?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 17.9,
      "text_en": "What what?",
      "text_native": "क्या क्या?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 18.9,
      "text_en": "What is the rate for CF coated?",
      "text_native": "सीएफ कोटेड क्या रेट है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 21.0,
      "text_en": "PPGI Pragati Plus... are you asking about Pragati Plus?",
      "text_native": "पीपीजीआई प्रगती प्लस को, प्रगती प्लस वाला पूछ रहे हो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 23.0,
      "text_en": "Hey, the profile sheet that comes, the four and a quarter one.",
      "text_native": "अरे प्रोफाइल शीट जो आती है सवा चार वाली।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 25.8,
      "text_en": "Yes yes, but but which one, Color-on, which material do you take, sir?",
      "text_native": "हां हां, बट बट मैं कौन सा, कलर ऑन, कौन सा मटेरियल लेते हो सर आप?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 27.4,
      "text_en": "1440, point three five, point four zero.",
      "text_native": "चौदह चालीस, पॉइंट थ्री फाइव, पॉइंट फोर जीरो।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 28.8,
      "text_en": "And what is the color in this?",
      "text_native": "और कलर कौन सा है इसमें?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 29.8,
      "text_en": "Navy blue.",
      "text_native": "नेवी ब्लू।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 33.4,
      "text_en": "Navy blue. Sir, right now the pricing is around ninety-six five hundred. Ninety-six two hundred.",
      "text_native": "नेवी ब्लू। सर अभी तो एप्रोक्सीमेटली नाइंटी सिक्स फाइव हंड्रेड तक प्राइसिंग चल रहा है। नाइंटी सिक्स टू हंड्रेड।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 35.0,
      "text_en": "Whose is this? Point three five, four zero?",
      "text_native": "किसका है ये? पॉइंट थ्री फाइव, फोर जीरो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 36.8,
      "text_en": "This, what, what will be your thickness?",
      "text_native": "ये कितना, कितना थिकनेस रहेगा आपका?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 38.5,
      "text_en": "I told you, right? Point three five, point four zero.",
      "text_native": "पॉइंट बताया था ना, पॉइंट थ्री फाइव, पॉइंट फोर जीरो।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 40.0,
      "text_en": "Point three five, point four zero, right?",
      "text_native": "पॉइंट थ्री फाइव, पॉइंट फोर जीरो ना?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 44.0,
      "text_en": "Hmm. One minute, the whole thing, you told me after cutting, right? The whole thing, are you telling me the price for the roll or for the cut?",
      "text_native": "हम्म। एक मिनट, पूरा, एक कट, कट करके बताया ना, पूरा, इसका रोल का पैसा बता रहे हो, कट का बता रहे हो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 50.0,
      "text_en": "One second, I'll tell you. I just got one, it was for another customer. Uh, you will get it cut, sir.",
      "text_native": "एक सेकंड, मैं आपको बताता हूं। अभी एक आया था मुझे, दूसरे कस्टमर का था। अह, आपको सर कट करके मिलेगा।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 22,
      "speaker": "customer",
      "start_s": 50.3,
      "end_s": 51.0,
      "text_en": "I'll get a sheet, right?",
      "text_native": "शीट मिलेगी ना?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 23,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 54.8,
      "text_en": "For you, for you, for you yes, both, there's coil and there's sheet. There's a difference in both. There's a difference of two hundred to four hundred rupees.",
      "text_native": "आपको, आपको, आपको हां, दोनों, कॉइल भी है, शीट भी है। दोनों में डिफरेंस आता है। दो सौ से चार सौ रुपए का डिफरेंस आता है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.1,
      "end_s": 56.5,
      "text_en": "Yes. In which one? In three five, four zero?",
      "text_native": "हां। कौन वाले में? थ्री फाइव, फोर जीरो में?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 25,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 58.2,
      "text_en": "Yes. And do you want coil or sheet?",
      "text_native": "हां। और कॉइल चाहिए या शीट चाहिए आपको?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 26,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 59.5,
      "text_en": "I want sheet, I don't want coil.",
      "text_native": "शीट चाहिए, कॉइल नहीं चाहिए।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 27,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 62.3,
      "text_en": "You want it in sheet, right? And what, what will be the dimension? How many feet by how many feet or how many mm?",
      "text_native": "शीट में चाहिए ना? और क्या, कितना डायमेंशन रहेगा? कितना फुट बाय कितना फुट या कितना एमएम?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 28,
      "speaker": "customer",
      "start_s": 62.5,
      "end_s": 63.8,
      "text_en": "1440 by 3 meter.",
      "text_native": "चौदह चालीस बाय तीन मीटर।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 29,
      "speaker": "agent",
      "start_s": 64.1,
      "end_s": 65.8,
      "text_en": "1440 will be this, it will be the width, right?",
      "text_native": "चौदह चालीस आपका ये रहेगा, विड्थ रहेगा ना आपका?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 30,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 68.8,
      "text_en": "Yes, 1440 is the width. 1440 means it becomes four and a quarter and which, 12 feet",
      "text_native": "हां, चौदह चालीस विड्थ है। चौदह चालीस मतलब सवा चार बनता है और जो बारह फीट"
    },
    {
      "ucid": "34972178971348471",
      "idx": 31,
      "speaker": "agent",
      "start_s": 69.0,
      "end_s": 69.8,
      "text_en": "What will be the length?",
      "text_native": "लेंथ कितनी रहेगी?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 32,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 72.2,
      "text_en": "Length 3 meters and 4 meters. Meaning 10 and 12.",
      "text_native": "लेंथ तीन मीटर और चार मीटर। मतलब दस और बारह।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 33,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 76.2,
      "text_en": "3 meters and 4 meters. Okay, so in point three, point three five you want 3 meters and in point four you want 4 meters, is that what you're saying?",
      "text_native": "तीन मीटर और चार मीटर। अच्छा, तो पॉइंट थ्री, पॉइंट थ्री फाइव में आपको तीन मीटर चाहिए और पॉइंट चार में चार मीटर चाहिए आपको, ऐसा बोल रहे हो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 34,
      "speaker": "customer",
      "start_s": 76.4,
      "end_s": 79.0,
      "text_en": "Yes, yes. 4 times 3 is 12 that will be, 3 times 3 is 9, 10 that will be.",
      "text_native": "हां हां। चार तिया बारह वो हो जाएगा, तीन तरका नौ, दस वो हो जाएगा।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 35,
      "speaker": "agent",
      "start_s": 79.6,
      "end_s": 81.2,
      "text_en": "Hmm hmm hmm hmm. And what is your location, sir?",
      "text_native": "हम्म हम्म हम्म हम्म। और आपका ये लोकेशन कौन सा है सर?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 36,
      "speaker": "customer",
      "start_s": 81.5,
      "end_s": 82.5,
      "text_en": "209303.",
      "text_native": "दो सौ नौ, तीन सौ तीन।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 37,
      "speaker": "agent",
      "start_s": 83.0,
      "end_s": 87.8,
      "text_en": "One second, okay. Uh, one second, one second. Okay, so will this pricing work for you, sir? It's running 96 plus right now, sir.",
      "text_native": "एक सेकंड हां। अह, एक सेकंड, एक सेकंड। अच्छा, तो आपको ये प्राइसिंग्स चलेगा सर? नाइंटी सिक्स प्लस चल रहा है अभी तो सर।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 38,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 88.9,
      "text_en": "Ninety-six plus GST?",
      "text_native": "नाइंटी सिक्स प्लस जीएसटी?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 39,
      "speaker": "agent",
      "start_s": 89.1,
      "end_s": 89.5,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 40,
      "speaker": "customer",
      "start_s": 90.0,
      "end_s": 90.8,
      "text_en": "So how much is it going for?",
      "text_native": "तो कितना जा रहा है ये?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 41,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 95.0,
      "text_en": "So the GST, that will come in your billing. But according to your location, for me, this is in Kanpur, right, your location?",
      "text_native": "सो जीएसटी तो वो तो बिलिंग में आपको आ जाएगा। बट आपका लोकेशन के हिसाब से मुझे ना, ये कानपुर में है ना आपका लोकेशन?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 42,
      "speaker": "customer",
      "start_s": 95.2,
      "end_s": 95.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 43,
      "speaker": "agent",
      "start_s": 95.6,
      "end_s": 97.2,
      "text_en": "Ghaziabad, okay. Alright.",
      "text_native": "गाजियाबाद, ओके। ठीक है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 44,
      "speaker": "customer",
      "start_s": 97.4,
      "end_s": 98.6,
      "text_en": "Where is yours, where is this plant?",
      "text_native": "अपना कहां पे है ये प्लांट कहां पे है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 45,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 102.2,
      "text_en": "It can also come to you from Ghaziabad. And for nearby Kanpur, I'll have to check the availability once.",
      "text_native": "गाजियाबाद से भी आ सकता है आपको। और नियर बाय कानपुर का अभी एक बार चेक करना पड़ेगा अवेलेबिलिटी।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 46,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.2,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 47,
      "speaker": "agent",
      "start_s": 104.4,
      "end_s": 106.4,
      "text_en": "And sir, will this be an immediate purchase or how will it be?",
      "text_native": "और आपका सर, ये तुरंत परचेस रहेगा या कैसा रहेगा आपका?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 48,
      "speaker": "customer",
      "start_s": 106.6,
      "end_s": 106.9,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 49,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 109.2,
      "text_en": "Will you purchase immediately, or do you have time to take it?",
      "text_native": "तुरंत, तुरंत परचेस करेंगे या टाइम है अभी आपको लेने में?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 50,
      "speaker": "customer",
      "start_s": 109.4,
      "end_s": 110.2,
      "text_en": "There's time right now.",
      "text_native": "टाइम है अभी।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 51,
      "speaker": "agent",
      "start_s": 110.5,
      "end_s": 112.0,
      "text_en": "There's time, right sir? Until when, what's the plan until?",
      "text_native": "टाइम है ना सर? कब, कभी तक का, कभी तक का प्लान है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 52,
      "speaker": "customer",
      "start_s": 112.2,
      "end_s": 113.2,
      "text_en": "It's 15 to 20 days.",
      "text_native": "है पंद्रह से बीस दिन।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 53,
      "speaker": "agent",
      "start_s": 113.6,
      "end_s": 116.0,
      "text_en": "Oh, by then the prices will increase even more, sir. If you want to stock up, then tell me once.",
      "text_native": "अरे, तब तक तो सर प्राइसिंग और बढ़ जाएंगे। अगर आपको स्टॉक अप करके रखना है तो एक बार बताइए।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 54,
      "speaker": "customer",
      "start_s": 116.1,
      "end_s": 118.2,
      "text_en": "The price, the price will keep getting updated. What is today's rate, tell me today's.",
      "text_native": "प्राइस, प्राइस अपडेट रहता रहेगा। आज का क्या रेट है, आज बताओ, आज का।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 55,
      "speaker": "agent",
      "start_s": 118.4,
      "end_s": 120.2,
      "text_en": "I told you today's, sir, it's running at 96,200.",
      "text_native": "आज का वही बताया सर, नाइंटी सिक्स टू हंड्रेड तो चल ही रहा है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 56,
      "speaker": "customer",
      "start_s": 120.6,
      "end_s": 121.4,
      "text_en": "Including, excluding?",
      "text_native": "इंक्लूडिंग, एक्सक्लूडिंग?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 57,
      "speaker": "agent",
      "start_s": 121.7,
      "end_s": 123.4,
      "text_en": "Excluding sir, excluding. Plus GST separate.",
      "text_native": "एक्सक्लूडिंग सर, एक्सक्लूडिंग। प्लस जीएसटी अलग।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 58,
      "speaker": "customer",
      "start_s": 123.6,
      "end_s": 124.8,
      "text_en": "How much will you take? How much GST will be applied?",
      "text_native": "कितना लोगे? जीएसटी कितना लगेगा?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 59,
      "speaker": "agent",
      "start_s": 125.0,
      "end_s": 125.8,
      "text_en": "18 percent.",
      "text_native": "अठारह परसेंट।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 60,
      "speaker": "customer",
      "start_s": 126.2,
      "end_s": 127.2,
      "text_en": "Okay, 96 is fine.",
      "text_native": "अच्छा, नाइंटी सिक्स ठीक है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 61,
      "speaker": "agent",
      "start_s": 127.8,
      "end_s": 130.2,
      "text_en": "And sir, Color-on is running at 1, 6. 106.",
      "text_native": "और सर कलर ऑन तो एक छह चल रहा है। वन जीरो सिक्स।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 62,
      "speaker": "customer",
      "start_s": 130.4,
      "end_s": 131.2,
      "text_en": "On which color?",
      "text_native": "कौन से कलर पे?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 63,
      "speaker": "agent",
      "start_s": 131.5,
      "end_s": 133.6,
      "text_en": "In this, you will get sky blue, sir. Grey, sky blue, both.",
      "text_native": "इसमें स्काई ब्लू मिलेगा सर आपको। ग्रे, स्काई ब्लू, दोनों।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 64,
      "speaker": "customer",
      "start_s": 133.8,
      "end_s": 134.4,
      "text_en": "In color, right?",
      "text_native": "कलर में ना?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 65,
      "speaker": "agent",
      "start_s": 134.6,
      "end_s": 135.0,
      "text_en": "In what?",
      "text_native": "किसमें?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 66,
      "speaker": "customer",
      "start_s": 135.2,
      "end_s": 136.4,
      "text_en": "96, which one is 96?",
      "text_native": "नाइंटी सिक्स, नाइंटी सिक्स कौन वाला है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 67,
      "speaker": "agent",
      "start_s": 136.6,
      "end_s": 137.4,
      "text_en": "Pragati Plus.",
      "text_native": "प्रगती प्लस।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 68,
      "speaker": "customer",
      "start_s": 137.8,
      "end_s": 138.6,
      "text_en": "Okay. Hmm.",
      "text_native": "अच्छा। हम्म।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 69,
      "speaker": "agent",
      "start_s": 139.4,
      "end_s": 140.8,
      "text_en": "Which one do you take, you, which one do you take, sir?",
      "text_native": "आप कौन सा लेते, आप, आप कौन सा लेते हैं सर?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 70,
      "speaker": "customer",
      "start_s": 141.2,
      "end_s": 144.0,
      "text_en": "We also, yes, yes, this is also in color, right? Pragati Plus is also in color, right?",
      "text_native": "हम भी, जी, जी, ये भी कलर में है ना, प्रगती प्लस भी कलर में है ना?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 71,
      "speaker": "agent",
      "start_s": 144.2,
      "end_s": 149.2,
      "text_en": "It's color, both are color only, sir. Pragati Plus is also color, Color-on Plus is also color. But that one has more warranty, it's a higher grade, Color-on Plus.",
      "text_native": "कलर, कलर ही है सर दोनों भी। प्रगती प्लस भी कलर है, कलर ऑन प्लस भी कलर है। बट उसका ज्यादा वारंटी रहता है, हायर ग्रेड है दोनों, कलर ऑन प्लस।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 72,
      "speaker": "customer",
      "start_s": 149.4,
      "end_s": 151.4,
      "text_en": "Which one do you, which one, do you take Indradhanush, which one do you take, sir?",
      "text_native": "आप कौन से, आप कौन से, इंद्रधनुष लेते हैं, कौन सा लेते हैं सर आप?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 73,
      "speaker": "customer",
      "start_s": 151.8,
      "end_s": 152.8,
      "text_en": "We get a different one.",
      "text_native": "हमारे पास दूसरा आता है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 74,
      "speaker": "agent",
      "start_s": 153.0,
      "end_s": 153.8,
      "text_en": "Which company's?",
      "text_native": "कौन सा कंपनी का?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 75,
      "speaker": "customer",
      "start_s": 154.0,
      "end_s": 155.2,
      "text_en": "We get JSW Plus.",
      "text_native": "जेएसडब्ल्यू प्लस आता है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 76,
      "speaker": "agent",
      "start_s": 155.6,
      "end_s": 157.2,
      "text_en": "Okay. And what, at what price did you take it last time?",
      "text_native": "अच्छा। और क्या, क्या भाव में लिया था लास्ट टाइम आपने?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 77,
      "speaker": "customer",
      "start_s": 157.8,
      "end_s": 158.8,
      "text_en": "109.",
      "text_native": "वन जीरो नाइन।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 78,
      "speaker": "agent",
      "start_s": 159.4,
      "end_s": 161.8,
      "text_en": "109? Which one, which one did you take? You must have taken Color-on Plus, sir.",
      "text_native": "वन जीरो नाइन? कौन सा, कौन सा लिया था आपने? कलर ऑन प्लस लिया रहेगा सर आपने तो।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 79,
      "speaker": "customer",
      "start_s": 162.0,
      "end_s": 162.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 80,
      "speaker": "agent",
      "start_s": 162.8,
      "end_s": 164.8,
      "text_en": "Yes, so that is there, it's running, I have it for 106, sir.",
      "text_native": "हां, तो वो तो है ही चल, वन जीरो सिक्स मेरे पास है सर।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 81,
      "speaker": "customer",
      "start_s": 166.2,
      "end_s": 167.8,
      "text_en": "Plus, plus it will be excluding, right?",
      "text_native": "प्लस, प्लस एक्सक्लूडिंग होगा ना वो तो?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 82,
      "speaker": "agent",
      "start_s": 168.0,
      "end_s": 171.8,
      "text_en": "Yes sir. The prices have increased now, sir. Right now, for HR, CR, it has increased by almost 8 rupees in one month, sir.",
      "text_native": "हां सर। अभी तो प्राइसिंग बढ़ गए है सर। अभी तो एचआर, सीआर के लगभग आठ रुपए एक महीने में बढ़ गए है सर।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 83,
      "speaker": "customer",
      "start_s": 172.0,
      "end_s": 174.8,
      "text_en": "Oh brother, I don't understand. The market condition is very bad at this time.",
      "text_native": "अरे भाई, तो साला समझ में नहीं आ रहा। मार्केट की हालत बहुत बुरे हैं इस समय।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 84,
      "speaker": "agent",
      "start_s": 175.2,
      "end_s": 176.2,
      "text_en": "Sir, it's going to increase more now.",
      "text_native": "अभी सर और बढ़ने वाला है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 85,
      "speaker": "customer",
      "start_s": 176.4,
      "end_s": 177.2,
      "text_en": "How much will it go?",
      "text_native": "कितना जाएगा?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 86,
      "speaker": "agent",
      "start_s": 177.4,
      "end_s": 180.8,
      "text_en": "The news came just yesterday. The news came just yesterday. Sir, consider another three-four rupees, it will definitely go up.",
      "text_native": "कल ही न्यूज आई है। कल ही न्यूज आई है। सर और तीन चार रुपए तो समझ लीजिए और जाएगा ही।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 87,
      "speaker": "customer",
      "start_s": 181.0,
      "end_s": 185.0,
      "text_en": "This, I didn't understand one thing, my brother, that why is this increasing? When there isn't that much consumption, why is it increasing?",
      "text_native": "ये, ये एक बात नहीं समझ आई मेरे भाई मेरे, कि ये, ये बढ़ क्यों रहा है? जब इतनी खपत है नहीं तो बढ़ क्यों रहा है ये?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 88,
      "speaker": "agent",
      "start_s": 185.2,
      "end_s": 194.8,
      "text_en": "Sir, right now, right now, the demand is increasing. When the demand increases, sir, now after the monsoon, construction will increase, everything will increase. So the pricing will increase, sir. And for coking coal import also, the taxation on import has increased by 30-40%, sir. The material is coming at a higher price.",
      "text_native": "सर अभी, अभी है ना, डिमांड बढ़ रही है। जब डिमांड बढ़ती है ना सर, अभी आफ्टर मॉनसून, कंस्ट्रक्शन बढ़ेगा, सब बढ़ेगा। तो प्राइसिंग बढ़ेगी सर। और कुकिंग कोल इंपोर्ट का भी थर्टी, फोर्टी परसेंट इंपोर्ट पे टैक्सेशन बढ़ गए हैं सर। मटेरियल महंगा आ रहा है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 89,
      "speaker": "customer",
      "start_s": 195.0,
      "end_s": 197.4,
      "text_en": "Overall, say that there is a problem in import, that's why the rates are increasing.",
      "text_native": "कुल मिला के ये कहो इंपोर्ट में प्रॉब्लम हो रही है, इसलिए रेट बढ़ रहे हैं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 90,
      "speaker": "agent",
      "start_s": 197.6,
      "end_s": 198.0,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 91,
      "speaker": "customer",
      "start_s": 198.2,
      "end_s": 200.4,
      "text_en": "There is commission in import-export, that's why the rates are increasing.",
      "text_native": "इंपोर्ट एक्सपोर्ट में कमीशन हो रहा है, इसलिए रेट बढ़ रहे हैं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 92,
      "speaker": "agent",
      "start_s": 200.6,
      "end_s": 202.6,
      "text_en": "And sir, this too, the travelling costing is also increasing, right sir?",
      "text_native": "और सर, ये भी तो, ट्रैवलिंग कॉस्टिंग भी बढ़ रहा है ना सर?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 93,
      "speaker": "customer",
      "start_s": 202.8,
      "end_s": 203.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 94,
      "speaker": "agent",
      "start_s": 204.0,
      "end_s": 204.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 95,
      "speaker": "customer",
      "start_s": 204.6,
      "end_s": 208.2,
      "text_en": "No, we studied the market, there isn't that much demand in the market, as much as you, I mean, the rates are increasing.",
      "text_native": "नहीं, हमने मार्केट की स्टडी की, मार्केट में डिमांड नहीं इतनी, जितनी आप, मतलब रेट बढ़ रहे जिस हिसाब से।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 96,
      "speaker": "agent",
      "start_s": 208.4,
      "end_s": 211.8,
      "text_en": "Sir, it's different in every region. The demand will increase now, sir. As the monsoon opens up,",
      "text_native": "सर हर रीजन में अलग-अलग है। डिमांड तो अभी बढ़ेगी सर। अभी मॉनसून जैसे ओपन होगा ना,"
    },
    {
      "ucid": "34972178971348471",
      "idx": 97,
      "speaker": "customer",
      "start_s": 211.9,
      "end_s": 216.8,
      "text_en": "It will increase now, right? We are talking from the north region, so here the demand is not that much right now. So the rates have become very high.",
      "text_native": "अब बढ़ेगी ना? हम नॉर्थ रीजन से बात कर रहे हैं, तो यहां पे तो डिमांड इतनी अभी नहीं है। तो रेट बहुत ज्यादा हो गए हैं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 98,
      "speaker": "agent",
      "start_s": 217.2,
      "end_s": 221.2,
      "text_en": "Yes, yes. No sir, there is demand in other regions, so for now, we have to cater to it, right? We have to keep the prices the same, right?",
      "text_native": "यस, यस। नहीं सर, दूसरे रीजंस में डिमांड है तो अभी तो, तो केटर करना ही पड़ेगा ना। प्राइस तो सेम ही रखने पड़ेंगे ना।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 99,
      "speaker": "customer",
      "start_s": 221.4,
      "end_s": 224.8,
      "text_en": "A little bit more, a difference of one, one and a half rupees will come now in different brands.",
      "text_native": "थोड़ा बहुत ज्यादा, एक आध, एक आध डेढ़ रुपए का ज्यादा ज्यादा फरक आएगा अभी अलग-अलग ब्रांड में।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 100,
      "speaker": "agent",
      "start_s": 225.4,
      "end_s": 227.2,
      "text_en": "And, and do you work in HR, CR, sir?",
      "text_native": "और, और एचआर, सीआर में करते हैं क्या सर आप काम?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 101,
      "speaker": "customer",
      "start_s": 227.4,
      "end_s": 228.4,
      "text_en": "No, we work in CR.",
      "text_native": "नहीं, सीआर में करते हैं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 102,
      "speaker": "agent",
      "start_s": 228.8,
      "end_s": 231.8,
      "text_en": "You work in CR, right? Okay. In CR, in what? In CR, is there a requirement right now?",
      "text_native": "सीआर में करते हैं ना? अच्छा। सीआर में किसमें? सीआर में अभी, अभी रिक्वायरमेंट आ रही है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 103,
      "speaker": "customer",
      "start_s": 232.0,
      "end_s": 236.0,
      "text_en": "Brother, nothing in CR right now. The old stock is accumulated. The new one is very expensive, not able to gather the courage.",
      "text_native": "भाई साहब, सीआर में कुछ नहीं अभी। पुराना स्टॉक जमा है। नया बहुत महंगा पड़ रहा है, हिम्मत नहीं बन रही है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 104,
      "speaker": "agent",
      "start_s": 236.2,
      "end_s": 245.2,
      "text_en": "Yes sir, so even then sir, it's proving expensive for distributors too, so the pricing will definitely reach you higher, sir. So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you. So that you can make a sale with a benefit later, sir.",
      "text_native": "जी सर, तो तो भी सर अभी डिस्ट्रीब्यूटर्स को भी महंगा गिर रहा है तो आप तक तो और जाएगा ही सर प्राइसिंग तो। तो जेएसडब्ल्यू वन से डायरेक्टली आप डील करेंगे ना, डायरेक्टली हमसे डील करेंगे ना, तो कैसे प्राइसिंग मैच करके दे सकता हूं मैं। तो कैसे कि आपको तो आगे बेनिफिट में आप कर सकते हो सर सेल।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 105,
      "speaker": "customer",
      "start_s": 245.8,
      "end_s": 246.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 106,
      "speaker": "agent",
      "start_s": 246.8,
      "end_s": 247.2,
      "text_en": "Alright?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 107,
      "speaker": "customer",
      "start_s": 247.6,
      "end_s": 251.4,
      "text_en": "Alright, you, our, if you have a list or something, send it, so we can see it, then we will understand from you there.",
      "text_native": "ठीक है, आप हमारी, लिस्ट, लिस्ट वगैरह हो तो डाल दो, तो हम उसको अपने देख लें, फिर हम आपसे जो तो समझ लेंगे वहां।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 108,
      "speaker": "agent",
      "start_s": 251.6,
      "end_s": 256.0,
      "text_en": "Sir, there is no list, sir. How it works for us is, whatever material you need, you just tell us once, I will check that, and I can give you the price for that.",
      "text_native": "सर लिस्ट, लिस्ट नहीं होती सर। हमारा कैसा होता है, आपको जो मटेरियल चाहिए ना, एक बार आप बता दीजिए हमें, वो मैं चेक कर लूंगा, उसका आपको मैं प्राइस दे सकता हूं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 109,
      "speaker": "customer",
      "start_s": 256.2,
      "end_s": 258.0,
      "text_en": "That, that platform that is there, can it be done from there?",
      "text_native": "वो, वो प्लेटफॉर्म जो होता है, उससे हो सकता है?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 110,
      "speaker": "agent",
      "start_s": 258.2,
      "end_s": 261.2,
      "text_en": "On that platform, you will see the material. For pricing, you will have to talk to me. I have also sent you a message on WhatsApp.",
      "text_native": "वो प्लेटफॉर्म पे आपको मटेरियल दिखेगा। प्राइसिंग आपको मुझसे बात करनी पड़ेगी। मैं आपको व्हाट्सएप पे मैसेज भी किया है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 111,
      "speaker": "customer",
      "start_s": 261.4,
      "end_s": 262.0,
      "text_en": "Will you send from that?",
      "text_native": "उससे भेजेगा?"
    },
    {
      "ucid": "34972178971348471",
      "idx": 112,
      "speaker": "agent",
      "start_s": 262.2,
      "end_s": 267.2,
      "text_en": "Yes. But whatever the material requirement is, whatever you need, ask for the price of that. Then I will be able to give it, otherwise I can't give for all of them like this, sir. It's not allowed.",
      "text_native": "हां। बट जो मटेरियल की रिक्वायरमेंट होगी ना, आपको जो चाहिए, उसका भाव पूछिए। तो मैं दे पाऊंगा ना, वरना सभी का तो नहीं दे सकता सर मैं ऐसे। अलाउड नहीं है।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 113,
      "speaker": "customer",
      "start_s": 267.4,
      "end_s": 269.4,
      "text_en": "Alright, I'll see the material, then I'll talk.",
      "text_native": "ठीक है, मैं माल, माल देख लूं, फिर बात करता हूं।"
    },
    {
      "ucid": "34972178971348471",
      "idx": 114,
      "speaker": "agent",
      "start_s": 269.8,
      "end_s": 270.4,
      "text_en": "Yes. Okay.",
      "text_native": "जी। ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971348471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, good morning sir. This is Ronak Mehta speaking from JSW. CUSTOMER: From where? AGENT: I'm calling from JSW One. Do you have any plans for any material right now?",
      "comment": "The agent did not use the customer's name or ask for permission, instead jumping directly into a needs-based question which confused the customer."
    },
    {
      "ucid": "34972178971348471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have any plans for any material right now? In HR, CR, or PPGL? CUSTOMER: Hello? What is the rate for profile today?",
      "comment": "The agent did not lead with a supply or price hook; instead, he asked a generic question, allowing the customer to immediately take control of the call."
    },
    {
      "ucid": "34972178971348471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Which company's?",
      "comment": "The agent only asked about the customer's current supplier, missing all other key discovery questions about their business, volume, and applications."
    },
    {
      "ucid": "34972178971348471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you.",
      "comment": "The agent pitched only one weak USP about direct dealing, not the required 2-3 relevant USPs based on the customer's price sensitivity."
    },
    {
      "ucid": "34972178971348471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: 1440 will be this, it will be the width, right? ... What will be the length? ... And what is your location, sir?",
      "comment": "While the agent captured grade, thickness, width, location, and timeline, he failed to ask for or capture the required quantity (in MT or sheets)."
    },
    {
      "ucid": "34972178971348471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Alright, I'll see the material, then I'll talk. AGENT: Yes. Okay.",
      "comment": "The call ended with a vague statement from the customer and no committed next step from the agent, such as sending a quote or scheduling a callback."
    }
  ],
  "objections": [
    {
      "ucid": "34972178971348471",
      "obj_type": "price",
      "state": "handled",
      "evidence": "CUSTOMER: The new one is very expensive, not able to gather the courage.",
      "response": "AGENT: So if you deal directly with JSW One, if you deal directly with us, then I can match the pricing and give it to you."
    },
    {
      "ucid": "34972178971348471",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "CUSTOMER: Alright, you, our, if you have a list or something, send it, so we can see it, then we will understand from you there.",
      "response": "AGENT: Sir, there is no list, sir. How it works for us is, whatever material you need, you just tell us once, I will check that, and I can give you the price for that."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "price",
    "rejection"
  ]
}