{
  "ucid": "34972178964864172",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 18:07:21",
  "end_time": "2026-09-17 18:11:39",
  "duration_sec": 258,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA499bd1436cad64e5e150fba8d5d5d8cf.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1466,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964864172__DIA499bd1436cad64e5e150fba8d5d5d8cf.mp3",
  "audio_bytes": 711504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 237.168,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Yes, are you speaking from Tara Steel?   (हाँ, तारा स्टील से बात कर रहे हो?)\n[6s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[7s] AGENT: I am Junaid speaking, from JSW.   (मैं जुनैद बात कर रहा हूं जेएसडब्ल्यू से।)\n[9s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[10s] AGENT: Actually, I saw one of your SK requirements on the platform.   (एक्चुअली आपका एक एसके रिक्वायरमेंट देखा मैंने प्लेटफॉर्म पे।)\n[13s] CUSTOMER: Hmm.   (हम्म।)\n[14s] AGENT: Is there any requirement for some steel?   (क्या रिक्वायरमेंट है कुछ स्टील का?)\n[16s] CUSTOMER: Right now there is no requirement, but orders do come. What is the rate for JSW Coloron Plus and Pragati Plus?   (अभी तो रिक्वायरमेंट नहीं है मगर ऑर्डर वगेरा आता है ना। जेएसडब्ल्यू कलरऑन प्लस और प्रगति प्लस क्या रेट है?)\n[20s] AGENT: One, one minute, I'll check and tell you.   (एक एक मिनट चेक करके बताता हूं।)\n[25s] AGENT: One hundred and seven. It is one hundred and seven.   (एक सौ सात। एक सौ सात है।)\n[27s] CUSTOMER: One hundred and seven rupees for which one? Pragati? Coloron?   (एक सौ सात रुपए कौन सी? प्रगति? कलरऑन?)\n[29s] AGENT: No no, it's one hundred and seven for Coloron Plus.   (नहीं नहीं, कलरऑन प्लस का एक सौ सात है।)\n[31s] CUSTOMER: One hundred and seven plus GST?   (एक सौ सात प्लस जीएसटी?)\n[32s] AGENT: Yes, plus GST. Plus GST.   (यस, प्लस जीएसटी। प्लस जीएसटी।)\n[34s] CUSTOMER: Yes, it will be plus GST, one hundred and seven.   (हाँ प्लस जीएसटी होगा ना, एक सौ सात।)\n[36s] AGENT: That is the product's rate. The product's transport will be charged separately.   (उस प्रोडक्ट का रेट है। प्रोडक्ट का ट्रांसपोर्ट का अलग से लगने वाला है।)\n[40s] CUSTOMER: Rent will be separate. So where will you dispatch from?   (किराया अलग लगेगा। तो कहां से डिस्पैच कराओगे?)\n[42s] AGENT: Where is your location?   (आपका कहां पे लोकेशन है?)\n[43s] CUSTOMER: Mine is Moradabad. Pakbara before Moradabad.   (मेरा मुरादाबाद है। मुरादाबाद से पहले पाकबड़ा।)\n[45s] AGENT: It's Moradabad? So for Moradabad, from which location was it? The material will go from Ghaziabad.   (मुरादाबाद है? तो मुरादाबाद के लिए कहां से लोकेशन था? गाजियाबाद से माल जाएगा।)\n[48s] CUSTOMER: From Ghaziabad, I take from KDG, I also take from Tara Steel, I also take from Gopal, I also take from BR. I have many from whom I take.   (गाजियाबाद के यहां से मैं तो केडीजीपी से भी ले लेता हूं, तारा स्टील से भी ले लेता हूं, गोपाल से भी ले लेता हूं, बीआर से भी ले लेता हूं। कई सारे हैं मेरे तो जिनसे ले लेता हूं मैं।)\n[54s] AGENT: Tell me sir, from where are you taking JSW in Ghaziabad?   (बोलिए सर, कहां से ले रहे आप जेएसडब्ल्यू गाजियाबाद में?)\n[56s] CUSTOMER: In Ghaziabad, we take from anywhere. There's KDG, there's Gopal Steel, there's Tara Steel, there's BR Steel.   (गाजियाबाद में कहीं से भी ले लेते हैं। केडीजीपी वाले हो गए, गोपाल स्टील हो गया, तारा स्टील हो गया, बीआर स्टील हो गया।)\n[60s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[61s] CUSTOMER: Yes.   (हां।)\n[61s] AGENT: Is there any live requirement right now, sir?   (अभी कुछ लाइव रिक्वायरमेंट है सर?)\n[63s] CUSTOMER: Right now there is no requirement. Actually, when an order for a tin shed or something comes for this company, then the need arises. Five tons of material, four tons of material. I have just given an order for six tons.   (अभी तो रिक्वायरमेंट नहीं है। इस कंपनी की दरअसल में कोई टिन शेड वगेरा का ऑर्डर आता है तो उसके लिए जरूरत पड़ती रहती है। पांच टन माल, चार टन माल। अभी मैंने छह टन का ऑर्डर दिया है।)\n[69s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[69s] CUSTOMER: To Gopal Steel, just today.   (गोपाल स्टील पे आज ही।)\n[71s] AGENT: Okay sir, no problem. When you have a requirement in the future, you tell me, okay?   (ठीक है सर, कोई नहीं। जब आगे रिक्वायरमेंट हो आप मुझे बताइए, ठीक है?)\n[74s] CUSTOMER: Yes.   (हां।)\n[74s] AGENT: Okay.   (ओके।)\n[75s] CUSTOMER: Because from your company, no flex boards or anything are coming right now.   (क्योंकि कंपनी से आपके फ्लेक्स बोर्ड वगेरा कुछ तो आ नहीं रहा है अभी।)\n[77s] AGENT: What are you saying, sir?   (क्या बोल रहे हो सर?)\n[78s] CUSTOMER: From the company, no one from the company ever comes here for any advertisement or anything.   (कंपनी से कोई एडवर्टाइजमेंट वगेरा का भी कुछ आता ही नहीं कंपनी वाला हमारे यहां तक तो कभी।)\n[81s] AGENT: No no, the company person... now JSW is   (नहीं नहीं कंपनी वाला अभी जेएसडब्ल्यू है)\n[83s] AGENT: No, the company's advertisement doesn't happen that much, people don't go around. And the potential who   (नहीं कंपनी वाला एडवर्टाइजमेंट उतना होता नहीं, जाते-जाते नहीं है लोग। और पोटेंशियल जो)\n[85s] CUSTOMER: How does it not happen? I have seen JSW boards installed. You are saying it doesn't happen. I have seen Apollo's.   (कैसे नहीं होता? मैंने बोर्ड लगे हुए देखे हैं जेएसडब्ल्यू के। आप कह रहे हो नहीं होता। अपोलो के देखे मैंने।)\n[88s] AGENT: So what are you trying to say? That JSW's doesn't happen anywhere?   (तो क्या बोलना चाह रहे हो आप? मतलब जेएसडब्ल्यू का कहीं नहीं होता है?)\n[90s] CUSTOMER: No.   (नहीं।)\n[91s] AGENT: Hello?   (हॅलो?)\n[91s] CUSTOMER: What are you trying to say, sir?   (आप क्या बोलना चाह रहे सर?)\n[92s] CUSTOMER: I mean, for advertisement, like boards and all come, these flex boards are made, right?   (मतलब एडवर्टाइजमेंट के लिए जैसे बोर्ड वगेरा आते हैं, फ्लेक्स बोर्ड बनते हैं ना ये?)\n[95s] AGENT: Hmm.   (हम्म।)\n[95s] CUSTOMER: Yes, so those come, that's why I was asking.   (हां तो वो आते हैं, इसलिए पूछ रहा था।)\n[97s] AGENT: Okay, flex board means what, I didn't understand what you said.   (अच्छा फ्लेक्स बोर्ड मतलब क्या, मैं नहीं समझा आपकी बात को।)\n[99s] CUSTOMER: Advertisement boards come from the company, made with each shopkeeper's name, like steel trader   (एडवर्टाइजमेंट वाले बोर्ड आते हैं कंपनी से बनकर हर दुकानदार के नाम के, जैसे स्टील ट्रेडर)\n[102s] AGENT: Yes, okay, so that comes for big potential customers, sir. The one who does transactions of 100 tons, takes 200 tons of material, right, it goes to them in promotion. Yes, yes, yes. Once you get associated, then you will also get it. People will come to your place too, once you are associated with the platform.   (हां ठीक है, तो बड़ा-बड़ा पोटेंशियल कस्टमर के लिए आता है सर। जो ट्रांजैक्शन करता है सौ टन, दो सौ टन माल लेता है ना, उसके लिए जाता है प्रमोशनल में। जी जी जी। एक बार आप जुड़ जाइए ना, तो फिर आपको भी मिलेगा। आपके यहां भी लोग जाएंगे, एक बार जुड़ जाने के बाद प्लेटफॉर्म से।)\n[109s] CUSTOMER: So many times, I tried to get associated many times, have spoken many times. So people, what's the name, sometimes some rate, I mean the rate is cheaper in the market, it's more expensive from you, so why would a person buy?   (तो कई बार, कई बार जुड़ने की कोशिश करी, कई बार बात करी है। तो लोगों ने क्या नाम है, कभी कुछ रेट, रेट मतलब मार्केट में सस्ता मिलता है, आपके यहां से महंगा पड़ रहा है, तो बंदा क्यों लेगा?)\n[115s] AGENT: No sir, it's not like that. Basically   (नहीं सर, ऐसा नहीं है। बेसिकली)\n[116s] CUSTOMER: No no, what are you talking about? It has happened with me. I even have the number of JSW people. If you say, I can even tell you the number, whose number it is.   (नहीं नहीं, कैसी बात कर रहे हो? हुआ है मेरे साथ। मेरे पास तो जेएसडब्ल्यू का नंबर भी है लोगों का। आप कहो तो मैं नंबर भी बता देता हूं किसका नंबर है।)\n[120s] AGENT: Whose number is it, tell me.   (किसका नंबर है, बताइए।)\n[121s] CUSTOMER: I... wait a minute.   (मैं एक मिनट रुको।)\n[122s] AGENT: Hmm.   (हम्म।)\n[124s] AGENT: You must be talking about Ganesh.   (गणेश का बोल रहे होंगे।)\n[126s] CUSTOMER: I have this one, 83885870904.   (ये है मेरे पास 83885870904.)\n[128s] AGENT: I don't know the number. Tell me the name, the name. Is the name Ganesh?   (नंबर नहीं पता। नाम, नाम बताइए ना। नाम गणेश का है?)\n[130s] CUSTOMER: I don't have the name. It's saved in my phone as JSW.   (नाम नहीं है मेरे पास। जेएसडब्ल्यू के नाम से ही सेव है मेरे पास।)\n[132s] AGENT: Okay, maybe it was someone from before. Okay sir, no problem. If you have a requirement, let me know, okay? I will try to give you a good rate.   (अच्छा, हो सकता है कोई होंगे पहले। ठीक है सर, कोई नहीं। रिक्वायरमेंट हो तो मुझे बताइएगा, ठीक है? मैं ट्राई करूंगा अच्छा रेट देने का आपको।)\n[137s] CUSTOMER: Okay.   (ओके।)\n[137s] AGENT: Okay sir, okay.   (ठीक है सर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 64,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter from other people in an office environment, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "64 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must control the call by following the pitch structure; ask for permission, deliver the hook, and complete discovery before reacting to customer questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from Tara Steel, who identified as a trader/fabricator in Moradabad. The customer had no immediate requirement but inquired about the price for JSW Coloron Plus. The customer raised objections about JSW's pricing being uncompetitive based on past experiences and mentioned multiple existing suppliers. The agent failed to handle these objections or follow the pitch structure, ending the call with a vague request for the customer to call back in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, are you speaking from Tara Steel? ... I am Junaid speaking, from JSW.\", \"comment\": \"The agent identified himself and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any requirement for some steel?\", \"comment\": \"The agent did not lead with a supply or price hook, instead immediately asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Tell me sir, from where are you taking JSW in Ghaziabad?\", \"comment\": \"The agent only asked about current suppliers and failed to ask about manufacturing, applications, tonnage, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was reactive and focused on price and past issues.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any live requirement right now, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is all that is required when the answer is no.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: If you have a requirement, let me know, okay?\", \"comment\": \"The call ended with a vague instruction for the customer to call back, not a committed next step with a specific date or action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must control the call by following the pitch structure; ask for permission, deliver the hook, and complete discovery before reacting to customer questions.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: From Ghaziabad, I take from KDG, I also take from Tara Steel, I also take from Gopal, I also take from BR. I have many from whom I take.\", \"response\": \"AGENT: Okay, okay.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: I mean the rate is cheaper in the market, it's more expensive from you, so why would a person buy?\", \"response\": \"AGENT: No sir, it's not like that. Basically...\"}], \"call_summary\": \"The agent contacted a customer from Tara Steel, who identified as a trader/fabricator in Moradabad. The customer had no immediate requirement but inquired about the price for JSW Coloron Plus. The customer raised objections about JSW's pricing being uncompetitive based on past experiences and mentioned multiple existing suppliers. The agent failed to handle these objections or follow the pitch structure, ending the call with a vague request for the customer to call back in the future.\"}",
  "error": null,
  "latency_ms": 30561,
  "input_tokens": 5154,
  "output_tokens": 966,
  "created_at": "2026-09-25 11:59:12",
  "sentiment": "negative",
  "sentiment_score": -0.512,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 18,
  "lex_hits": 12,
  "objection_phrases": "[\"price\", \"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.479,
  "agent_talk_sec": 54.9,
  "customer_talk_sec": 59.7,
  "dead_air_sec": 143.4,
  "longest_monologue_sec": 7.4,
  "agent_wpm": 345.4,
  "interruptions": 0,
  "agent_turns": 33,
  "customer_turns": 31,
  "discovery_qs": 15,
  "words_agent": 316,
  "words_customer": 360,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964864172",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.21,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 2.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.5,
      "text_en": "Yes, are you speaking from Tara Steel?",
      "text_native": "हाँ, तारा स्टील से बात कर रहे हो?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.3,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 8.8,
      "text_en": "I am Junaid speaking, from JSW.",
      "text_native": "मैं जुनैद बात कर रहा हूं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.7,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 12.8,
      "text_en": "Actually, I saw one of your SK requirements on the platform.",
      "text_native": "एक्चुअली आपका एक एसके रिक्वायरमेंट देखा मैंने प्लेटफॉर्म पे।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 13.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 15.4,
      "text_en": "Is there any requirement for some steel?",
      "text_native": "क्या रिक्वायरमेंट है कुछ स्टील का?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 19.8,
      "text_en": "Right now there is no requirement, but orders do come. What is the rate for JSW Coloron Plus and Pragati Plus?",
      "text_native": "अभी तो रिक्वायरमेंट नहीं है मगर ऑर्डर वगेरा आता है ना। जेएसडब्ल्यू कलरऑन प्लस और प्रगति प्लस क्या रेट है?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 22.0,
      "text_en": "One, one minute, I'll check and tell you.",
      "text_native": "एक एक मिनट चेक करके बताता हूं।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 26.8,
      "text_en": "One hundred and seven. It is one hundred and seven.",
      "text_native": "एक सौ सात। एक सौ सात है।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.8,
      "text_en": "One hundred and seven rupees for which one? Pragati? Coloron?",
      "text_native": "एक सौ सात रुपए कौन सी? प्रगति? कलरऑन?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 30.4,
      "text_en": "No no, it's one hundred and seven for Coloron Plus.",
      "text_native": "नहीं नहीं, कलरऑन प्लस का एक सौ सात है।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.7,
      "end_s": 31.7,
      "text_en": "One hundred and seven plus GST?",
      "text_native": "एक सौ सात प्लस जीएसटी?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 33.6,
      "text_en": "Yes, plus GST. Plus GST.",
      "text_native": "यस, प्लस जीएसटी। प्लस जीएसटी।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 35.2,
      "text_en": "Yes, it will be plus GST, one hundred and seven.",
      "text_native": "हाँ प्लस जीएसटी होगा ना, एक सौ सात।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 39.4,
      "text_en": "That is the product's rate. The product's transport will be charged separately.",
      "text_native": "उस प्रोडक्ट का रेट है। प्रोडक्ट का ट्रांसपोर्ट का अलग से लगने वाला है।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 19,
      "speaker": "customer",
      "start_s": 39.9,
      "end_s": 41.6,
      "text_en": "Rent will be separate. So where will you dispatch from?",
      "text_native": "किराया अलग लगेगा। तो कहां से डिस्पैच कराओगे?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 20,
      "speaker": "agent",
      "start_s": 41.9,
      "end_s": 43.0,
      "text_en": "Where is your location?",
      "text_native": "आपका कहां पे लोकेशन है?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.3,
      "end_s": 44.9,
      "text_en": "Mine is Moradabad. Pakbara before Moradabad.",
      "text_native": "मेरा मुरादाबाद है। मुरादाबाद से पहले पाकबड़ा।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 47.6,
      "text_en": "It's Moradabad? So for Moradabad, from which location was it? The material will go from Ghaziabad.",
      "text_native": "मुरादाबाद है? तो मुरादाबाद के लिए कहां से लोकेशन था? गाजियाबाद से माल जाएगा।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 23,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 53.2,
      "text_en": "From Ghaziabad, I take from KDG, I also take from Tara Steel, I also take from Gopal, I also take from BR. I have many from whom I take.",
      "text_native": "गाजियाबाद के यहां से मैं तो केडीजीपी से भी ले लेता हूं, तारा स्टील से भी ले लेता हूं, गोपाल से भी ले लेता हूं, बीआर से भी ले लेता हूं। कई सारे हैं मेरे तो जिनसे ले लेता हूं मैं।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 24,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 55.9,
      "text_en": "Tell me sir, from where are you taking JSW in Ghaziabad?",
      "text_native": "बोलिए सर, कहां से ले रहे आप जेएसडब्ल्यू गाजियाबाद में?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 25,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 59.8,
      "text_en": "In Ghaziabad, we take from anywhere. There's KDG, there's Gopal Steel, there's Tara Steel, there's BR Steel.",
      "text_native": "गाजियाबाद में कहीं से भी ले लेते हैं। केडीजीपी वाले हो गए, गोपाल स्टील हो गया, तारा स्टील हो गया, बीआर स्टील हो गया।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 26,
      "speaker": "agent",
      "start_s": 60.0,
      "end_s": 60.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 27,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 61.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 28,
      "speaker": "agent",
      "start_s": 61.4,
      "end_s": 62.6,
      "text_en": "Is there any live requirement right now, sir?",
      "text_native": "अभी कुछ लाइव रिक्वायरमेंट है सर?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 29,
      "speaker": "customer",
      "start_s": 62.9,
      "end_s": 68.6,
      "text_en": "Right now there is no requirement. Actually, when an order for a tin shed or something comes for this company, then the need arises. Five tons of material, four tons of material. I have just given an order for six tons.",
      "text_native": "अभी तो रिक्वायरमेंट नहीं है। इस कंपनी की दरअसल में कोई टिन शेड वगेरा का ऑर्डर आता है तो उसके लिए जरूरत पड़ती रहती है। पांच टन माल, चार टन माल। अभी मैंने छह टन का ऑर्डर दिया है।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 30,
      "speaker": "agent",
      "start_s": 68.6,
      "end_s": 69.3,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.3,
      "end_s": 70.4,
      "text_en": "To Gopal Steel, just today.",
      "text_native": "गोपाल स्टील पे आज ही।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 32,
      "speaker": "agent",
      "start_s": 70.9,
      "end_s": 73.2,
      "text_en": "Okay sir, no problem. When you have a requirement in the future, you tell me, okay?",
      "text_native": "ठीक है सर, कोई नहीं। जब आगे रिक्वायरमेंट हो आप मुझे बताइए, ठीक है?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 33,
      "speaker": "customer",
      "start_s": 73.5,
      "end_s": 73.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 34,
      "speaker": "agent",
      "start_s": 74.4,
      "end_s": 74.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 35,
      "speaker": "customer",
      "start_s": 74.9,
      "end_s": 77.0,
      "text_en": "Because from your company, no flex boards or anything are coming right now.",
      "text_native": "क्योंकि कंपनी से आपके फ्लेक्स बोर्ड वगेरा कुछ तो आ नहीं रहा है अभी।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.2,
      "end_s": 77.9,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हो सर?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 37,
      "speaker": "customer",
      "start_s": 78.2,
      "end_s": 80.9,
      "text_en": "From the company, no one from the company ever comes here for any advertisement or anything.",
      "text_native": "कंपनी से कोई एडवर्टाइजमेंट वगेरा का भी कुछ आता ही नहीं कंपनी वाला हमारे यहां तक तो कभी।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 38,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 82.1,
      "text_en": "No no, the company person... now JSW is",
      "text_native": "नहीं नहीं कंपनी वाला अभी जेएसडब्ल्यू है"
    },
    {
      "ucid": "34972178964864172",
      "idx": 39,
      "speaker": "agent",
      "start_s": 82.6,
      "end_s": 85.2,
      "text_en": "No, the company's advertisement doesn't happen that much, people don't go around. And the potential who",
      "text_native": "नहीं कंपनी वाला एडवर्टाइजमेंट उतना होता नहीं, जाते-जाते नहीं है लोग। और पोटेंशियल जो"
    },
    {
      "ucid": "34972178964864172",
      "idx": 40,
      "speaker": "customer",
      "start_s": 85.2,
      "end_s": 87.8,
      "text_en": "How does it not happen? I have seen JSW boards installed. You are saying it doesn't happen. I have seen Apollo's.",
      "text_native": "कैसे नहीं होता? मैंने बोर्ड लगे हुए देखे हैं जेएसडब्ल्यू के। आप कह रहे हो नहीं होता। अपोलो के देखे मैंने।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 41,
      "speaker": "agent",
      "start_s": 88.1,
      "end_s": 89.8,
      "text_en": "So what are you trying to say? That JSW's doesn't happen anywhere?",
      "text_native": "तो क्या बोलना चाह रहे हो आप? मतलब जेएसडब्ल्यू का कहीं नहीं होता है?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 42,
      "speaker": "customer",
      "start_s": 90.1,
      "end_s": 90.4,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 43,
      "speaker": "agent",
      "start_s": 90.6,
      "end_s": 90.9,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 44,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 92.0,
      "text_en": "What are you trying to say, sir?",
      "text_native": "आप क्या बोलना चाह रहे सर?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 45,
      "speaker": "customer",
      "start_s": 92.4,
      "end_s": 94.6,
      "text_en": "I mean, for advertisement, like boards and all come, these flex boards are made, right?",
      "text_native": "मतलब एडवर्टाइजमेंट के लिए जैसे बोर्ड वगेरा आते हैं, फ्लेक्स बोर्ड बनते हैं ना ये?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 46,
      "speaker": "agent",
      "start_s": 94.6,
      "end_s": 94.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 47,
      "speaker": "customer",
      "start_s": 95.2,
      "end_s": 96.5,
      "text_en": "Yes, so those come, that's why I was asking.",
      "text_native": "हां तो वो आते हैं, इसलिए पूछ रहा था।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 48,
      "speaker": "agent",
      "start_s": 97.1,
      "end_s": 98.8,
      "text_en": "Okay, flex board means what, I didn't understand what you said.",
      "text_native": "अच्छा फ्लेक्स बोर्ड मतलब क्या, मैं नहीं समझा आपकी बात को।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 49,
      "speaker": "customer",
      "start_s": 99.1,
      "end_s": 101.8,
      "text_en": "Advertisement boards come from the company, made with each shopkeeper's name, like steel trader",
      "text_native": "एडवर्टाइजमेंट वाले बोर्ड आते हैं कंपनी से बनकर हर दुकानदार के नाम के, जैसे स्टील ट्रेडर"
    },
    {
      "ucid": "34972178964864172",
      "idx": 50,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 109.2,
      "text_en": "Yes, okay, so that comes for big potential customers, sir. The one who does transactions of 100 tons, takes 200 tons of material, right, it goes to them in promotion. Yes, yes, yes. Once you get associated, then you will also get it. People will come to your place too, once you are associated with the platform.",
      "text_native": "हां ठीक है, तो बड़ा-बड़ा पोटेंशियल कस्टमर के लिए आता है सर। जो ट्रांजैक्शन करता है सौ टन, दो सौ टन माल लेता है ना, उसके लिए जाता है प्रमोशनल में। जी जी जी। एक बार आप जुड़ जाइए ना, तो फिर आपको भी मिलेगा। आपके यहां भी लोग जाएंगे, एक बार जुड़ जाने के बाद प्लेटफॉर्म से।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 51,
      "speaker": "customer",
      "start_s": 109.3,
      "end_s": 114.8,
      "text_en": "So many times, I tried to get associated many times, have spoken many times. So people, what's the name, sometimes some rate, I mean the rate is cheaper in the market, it's more expensive from you, so why would a person buy?",
      "text_native": "तो कई बार, कई बार जुड़ने की कोशिश करी, कई बार बात करी है। तो लोगों ने क्या नाम है, कभी कुछ रेट, रेट मतलब मार्केट में सस्ता मिलता है, आपके यहां से महंगा पड़ रहा है, तो बंदा क्यों लेगा?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 52,
      "speaker": "agent",
      "start_s": 115.1,
      "end_s": 116.3,
      "text_en": "No sir, it's not like that. Basically",
      "text_native": "नहीं सर, ऐसा नहीं है। बेसिकली"
    },
    {
      "ucid": "34972178964864172",
      "idx": 53,
      "speaker": "customer",
      "start_s": 116.3,
      "end_s": 120.4,
      "text_en": "No no, what are you talking about? It has happened with me. I even have the number of JSW people. If you say, I can even tell you the number, whose number it is.",
      "text_native": "नहीं नहीं, कैसी बात कर रहे हो? हुआ है मेरे साथ। मेरे पास तो जेएसडब्ल्यू का नंबर भी है लोगों का। आप कहो तो मैं नंबर भी बता देता हूं किसका नंबर है।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 54,
      "speaker": "agent",
      "start_s": 120.4,
      "end_s": 121.2,
      "text_en": "Whose number is it, tell me.",
      "text_native": "किसका नंबर है, बताइए।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 55,
      "speaker": "customer",
      "start_s": 121.4,
      "end_s": 122.2,
      "text_en": "I... wait a minute.",
      "text_native": "मैं एक मिनट रुको।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 56,
      "speaker": "agent",
      "start_s": 122.5,
      "end_s": 122.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 57,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 125.0,
      "text_en": "You must be talking about Ganesh.",
      "text_native": "गणेश का बोल रहे होंगे।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 58,
      "speaker": "customer",
      "start_s": 125.8,
      "end_s": 128.2,
      "text_en": "I have this one, 83885870904.",
      "text_native": "ये है मेरे पास 83885870904."
    },
    {
      "ucid": "34972178964864172",
      "idx": 59,
      "speaker": "agent",
      "start_s": 128.4,
      "end_s": 130.2,
      "text_en": "I don't know the number. Tell me the name, the name. Is the name Ganesh?",
      "text_native": "नंबर नहीं पता। नाम, नाम बताइए ना। नाम गणेश का है?"
    },
    {
      "ucid": "34972178964864172",
      "idx": 60,
      "speaker": "customer",
      "start_s": 130.2,
      "end_s": 132.0,
      "text_en": "I don't have the name. It's saved in my phone as JSW.",
      "text_native": "नाम नहीं है मेरे पास। जेएसडब्ल्यू के नाम से ही सेव है मेरे पास।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 61,
      "speaker": "agent",
      "start_s": 132.0,
      "end_s": 136.4,
      "text_en": "Okay, maybe it was someone from before. Okay sir, no problem. If you have a requirement, let me know, okay? I will try to give you a good rate.",
      "text_native": "अच्छा, हो सकता है कोई होंगे पहले। ठीक है सर, कोई नहीं। रिक्वायरमेंट हो तो मुझे बताइएगा, ठीक है? मैं ट्राई करूंगा अच्छा रेट देने का आपको।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 62,
      "speaker": "customer",
      "start_s": 136.7,
      "end_s": 137.1,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964864172",
      "idx": 63,
      "speaker": "agent",
      "start_s": 137.4,
      "end_s": 138.2,
      "text_en": "Okay sir, okay.",
      "text_native": "ठीक है सर, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964864172",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, are you speaking from Tara Steel? ... I am Junaid speaking, from JSW.",
      "comment": "The agent identified himself and the customer but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178964864172",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any requirement for some steel?",
      "comment": "The agent did not lead with a supply or price hook, instead immediately asking for a requirement."
    },
    {
      "ucid": "34972178964864172",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Tell me sir, from where are you taking JSW in Ghaziabad?",
      "comment": "The agent only asked about current suppliers and failed to ask about manufacturing, applications, tonnage, or payment terms."
    },
    {
      "ucid": "34972178964864172",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was reactive and focused on price and past issues."
    },
    {
      "ucid": "34972178964864172",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any live requirement right now, sir?",
      "comment": "The agent successfully asked if a current requirement exists, which is all that is required when the answer is no."
    },
    {
      "ucid": "34972178964864172",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: If you have a requirement, let me know, okay?",
      "comment": "The call ended with a vague instruction for the customer to call back, not a committed next step with a specific date or action."
    }
  ],
  "objections": [
    {
      "ucid": "34972178964864172",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "CUSTOMER: From Ghaziabad, I take from KDG, I also take from Tara Steel, I also take from Gopal, I also take from BR. I have many from whom I take.",
      "response": "AGENT: Okay, okay."
    },
    {
      "ucid": "34972178964864172",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "CUSTOMER: I mean the rate is cheaper in the market, it's more expensive from you, so why would a person buy?",
      "response": "AGENT: No sir, it's not like that. Basically..."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "price",
    "rejection"
  ]
}