{
  "ucid": "34972178964643061",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:30:30",
  "end_time": "2026-09-17 17:35:11",
  "duration_sec": 281,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA608fffeeb3a02254e0b47b96442f71ef.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1482,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964643061__DIA608fffeeb3a02254e0b47b96442f71ef.mp3",
  "audio_bytes": 769176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 256.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Yeah, good evening sir. Ronak Mehta speaking from JSW One. Do you have any requirement for steel right now?   (या, गुड इवनिंग सर। रौनक मेहता बात कर रहा हूं JSW One से। कुछ रिक्वायरमेंट आ रही है आपको स्टील में अभी?)\n[7s] CUSTOMER: Yes, I have a requirement.   (हां, रिक्वायरमेंट है।)\n[8s] AGENT: Okay. Are you dealing in CR, in HR, in what item?   (ओके। CR में डील कर रहे हैं, HR में, किस चीज में है?)\n[11s] CUSTOMER: For now, I need it in CR.   (फिलहाल CR में चाहिए मुझे।)\n[12s] AGENT: You need it in CR, okay.   (CR में चाहिए, ओके।)\n[13s] CUSTOMER: And I need 1.80.   (और 1.80 चाहिए।)\n[15s] AGENT: One second, yes. .80   (एक सेकंड हां। .80)\n[17s] AGENT: .80 and .50?   (.80 और .50?)\n[19s] CUSTOMER: I need .80, CR fifteen hundred.   (.80 चाहिए मुझे CR पंद्रह सौ।)\n[21s] AGENT: And what will be its length-width, sir, in .8?   (और ये इसका लेंथ विड्थ कितना रहेगा सर .8 में?)\n[24s] CUSTOMER: Hello?   (हॅलो?)\n[24s] AGENT: Hello?   (हॅलो?)\n[25s] CUSTOMER: Sir, the .8 that is there, I need CR 2.   (सर मुझे .8 जो है ना, मुझे चाहिए CR 2।)\n[27s] AGENT: Hello?   (हॅलो?)\n[27s] CUSTOMER: I need it in CR 2.   (CR 2 में चाहिए।)\n[28s] AGENT: Yes. And length, and length, do you need coil, do you need sheet, what do you need?   (हां। और लेंथ और लेंथ, आपको कॉइल चाहिए, शीट चाहिए, क्या चाहिए आपको?)\n[31s] CUSTOMER: Sheet, coil, just give the coil, the rest will be cut.   (शीट, कॉइल, कॉइल ही दे दो, बाकी कट जाएगी।)\n[33s] AGENT: Coil, you need a coil, right? Okay. So what will be the width of your coil? Twelve twenty?   (कॉइल, कॉइल चाहिए ना? ठीक है। तो कॉइल की विड्थ कितनी रहेगी आपकी? बारह सौ बीस?)\n[36s] CUSTOMER: Twelve fifty, fifteen hundred.   (बारह सौ पचास, पंद्रह सौ।)\n[38s] AGENT: You need fifteen hundred. Okay.   (पंद्रह सौ चाहिए। ठीक है।)\n[39s] CUSTOMER: Yes.   (हां।)\n[39s] AGENT: From this, or get a sheet cut of twenty-five hundred.   (इसमें से या शीट कटवा लेना पच्चीस सौ।)\n[42s] AGENT: The coil will be cheaper for you, sir.   (आपको कॉइल सस्ता गिर जाएगा सर।)\n[43s] CUSTOMER: Yes.   (हां।)\n[44s] AGENT: Okay. And in this .5, how much do you need? Should I keep the width as fifteen hundred for that as well?   (ठीक है। और ये .5 में आपको कितना चाहिए? पंद्रह सौ ही विड्थ रखूं उसका भी?)\n[47s] CUSTOMER: No, not fifteen hundred. In .5, I need twelve fifty.   (नहीं, पंद्रह सौ नहीं। .5 में चाहिए बारह सौ पचास।)\n[50s] AGENT: Twelve fifty. Okay.   (बारह सौ पचास। ठीक है।)\n[51s] AGENT: Okay. And will that also be CR 2 grade or CR 1 grade?   (ओके। और उसमें भी CR 2 ग्रेड रहेगा या CR 1 ग्रेड रहेगा उसका?)\n[53s] CUSTOMER: That will be CR 4, I need EDD 5 for that.   (उसका रहेगा CR 4, EDD 5 चाहिए मुझे उसका।)\n[56s] AGENT: Oh, you need it in CR 4?   (अच्छा, CR 4 में चाहिए आपको उसका?)\n[58s] CUSTOMER: Yes, CR 4, EDD grade, yes.   (हां, CR 4, EDD ग्रेड, हां।)\n[59s] AGENT: EDD 5.   (EDD 5।)\n[62s] AGENT: Okay. And in 0.8, you need it in CR 2, correct?   (ओके। और 0.8 में आपको CR 2 में चाहिए, करेक्ट?)\n[64s] CUSTOMER: Yes.   (हां।)\n[65s] AGENT: What will be the tonnage for both?   (कितना टन रहेगा दोनों का?)\n[66s] CUSTOMER: One coil each, that is, twenty-five tons each. Twenty to twenty-five tons.   (एक-एक कॉइल, वही पच्चीस-पच्चीस टन। बीस से पच्चीस टन।)\n[68s] AGENT: Twenty-five tons each. And which brand do you generally take?   (पच्चीस-पच्चीस टन। और कौनसा ब्रांड का लेते हैं आप जनरली?)\n[71s] CUSTOMER: Tata and JSW both.   (टाटा और JSW दोनों।)\n[73s] AGENT: Tata and JSW, okay.   (टाटा और JSW, ठीक है।)\n[74s] CUSTOMER: Is Crompton also available at your place, Crompton?   (Crompton भी मिल जाता है आपके यहां, Crompton?)\n[76s] AGENT: So this now, yes, what are you saying, sir?   (तो ये अभी, हां, क्या बोल रहे हो सर?)\n[77s] CUSTOMER: Is Crompton also available at your place, Crompton?   (Crompton भी मिल जाता है आपके यहां, Crompton?)\n[79s] AGENT: Sir, I will quote the best possible price for this. The pricing has increased a bit right now.   (सर, इसमें क्या हो सकता है बेस्ट प्राइस मैं कोट करता हूं। अभी थोड़ी प्राइसिंग थोड़ी बढ़ रखी है।)\n[82s] CUSTOMER: Hmm.   (हम्म।)\n[83s] AGENT: Okay? So I will check the pricing once and yes, I will send it to you. I will ping you on WhatsApp once.   (ठीक है? तो मैं एक बार मैं प्राइसिंग चेक करा के हां, आपको मैं भेजता हूं। WhatsApp पे पिंग करता हूं एक बार।)\n[87s] CUSTOMER: This JSW One MSME, does it pick up the product from Ghaziabad's Loha Mandi and give it, or will it bring it from the company?   (ये JSW One MSME जो है, ये यहां गाजियाबाद के लोहा मंडी से उठा के देती है प्रोडक्ट या फिर कंपनी से लाएगी?)\n[92s] AGENT: We have our own stockyards.   (हमारे खुद के स्टॉकयार्ड्स हैं।)\n[94s] CUSTOMER: Oh, I see.   (अच्छा जी।)\n[95s] AGENT: Yes. We have stockyards. And at some places, at some places, we have kept some small stocks as well, depending upon the availability of the product.   (हां। स्टॉकयार्ड्स हैं। और कुछ जगह पे, कुछ जगह पे कुछ छोटे स्टॉक्स भी कर रखे हैं, डिपेंड अपॉन द अवेलेबिलिटी ऑफ द प्रोडक्ट।)\n[100s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[101s] AGENT: Yes. So we will do the pricing for all that and I will give you FOR only. I have also sent you my card. And one more thing, sir, what will be your location, your delivery location?   (हां। तो वो सब हमें प्राइसिंग करके हमको, आपको मैं FOR ही दूंगा। आपको मैंने अपना कार्ड भी भेजा हुआ है। और एक बात, सर आपका लोकेशन, डिलीवरी लोकेशन क्या रहेगा आपका?)\n[108s] CUSTOMER: Meerut.   (मेरठ।)\n[108s] AGENT: Huh?   (हं?)\n[109s] CUSTOMER: Meerut.   (मेरठ।)\n[110s] AGENT: Meerut, Hapur road, this is it, right?   (मेरठ, हापुड़ रोड, यही ना आपका?)\n[112s] CUSTOMER: Yes.   (जी।)\n[112s] AGENT: 250002 will be your pin code, correct?   (250002 पिन कोड रहेगा आपका, करेक्ट?)\n[114s] CUSTOMER: Yes.   (जी।)\n[115s] AGENT: Will do, will do. Okay, I will check this out and send it to you. By the way, don't you deal in HR and all? Is yours a trading business?   (चलेगा, चलेगा। ठीक है, मैं इसका जरा चेक आउट करके आपको भेजता हूं। बाकी HR-VR में डील नहीं करते क्या आप? ट्रेडिंग है आपका?)\n[120s] CUSTOMER: No, we don't deal in HR right now.   (नहीं, हम HR में अभी नहीं करते।)\n[121s] AGENT: You only deal in CR?   (CR में ही करते हैं?)\n[122s] CUSTOMER: Only in CR.   (CR में ही।)\n[123s] AGENT: Okay. And do you do some manufacturing as well or are you doing it only for trading purposes?   (ठीक है। और कुछ मैन्युफैक्चरिंग भी करते हो या फिर सिर्फ ओनली ट्रेडिंग पर्पस ही कर रहे हैं?)\n[126s] CUSTOMER: We have both trading and manufacturing.   (ट्रेडिंग और मैन्युफैक्चरिंग दोनों है हमारी।)\n[128s] AGENT: You have both? And what do you make, sir?   (दोनों भी है? और क्या बनाते हैं सर आप?)\n[130s] CUSTOMER: Almirah.   (अलमीरा।)\n[131s] AGENT: Almirahs. Okay.   (अलमीरास। ठीक है।)\n[132s] AGENT: Got it sir. Okay, I will send it to you in some time, okay?   (गॉट इट सर। ठीक है, मैं आपको भेजता हूं थोड़ी टाइम में, ओके?)\n[134s] CUSTOMER: Okay.   (ठीक है।)\n[135s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 71,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "71 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has an immediate requirement, you must still follow the process to build value; you skipped the opener, hook, and USP pitch, acting as an order-taker rather than a salesperson.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer stated an immediate requirement for 50 MT of CR coils (two different specs) for their almirah manufacturing business in Meerut. The agent captured the technical and logistical details of the order but did not follow the pitch structure, failing to open correctly, deliver a hook, or pitch any USPs. The call ended with the agent promising to check and send a quote without a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak, immediately asking about requirements instead.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead jumping directly into requirement gathering.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: And what do you make, sir? ... AGENT: And which brand do you generally take?\", \"comment\": \"Agent asked what the customer manufactures, the end application (Almirah), and current brands, but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the mention of stockyards was a reactive answer to a direct customer question, not a proactive pitch.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: What will be the tonnage for both? ... AGENT: what will be your location, your delivery location?\", \"comment\": \"Agent successfully captured the key details of the immediate requirement: grade, thickness, width, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay, I will send it to you in some time, okay?\", \"comment\": \"Agent committed to sending a quote but did not establish an agreed-upon turnaround time, leaving the next step vague.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has an immediate requirement, you must still follow the process to build value; you skipped the opener, hook, and USP pitch, acting as an order-taker rather than a salesperson.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer stated an immediate requirement for 50 MT of CR coils (two different specs) for their almirah manufacturing business in Meerut. The agent captured the technical and logistical details of the order but did not follow the pitch structure, failing to open correctly, deliver a hook, or pitch any USPs. The call ended with the agent promising to check and send a quote without a specific timeline.\"}",
  "error": null,
  "latency_ms": 36508,
  "input_tokens": 5006,
  "output_tokens": 800,
  "created_at": "2026-09-25 11:59:51",
  "sentiment": "neutral",
  "sentiment_score": -0.049,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 4,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.656,
  "agent_talk_sec": 71.6,
  "customer_talk_sec": 37.5,
  "dead_air_sec": 171.9,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 341.1,
  "interruptions": 0,
  "agent_turns": 38,
  "customer_turns": 33,
  "discovery_qs": 30,
  "words_agent": 407,
  "words_customer": 174,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964643061",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.27,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.69,
      "end_s": 6.8,
      "text_en": "Yeah, good evening sir. Ronak Mehta speaking from JSW One. Do you have any requirement for steel right now?",
      "text_native": "या, गुड इवनिंग सर। रौनक मेहता बात कर रहा हूं JSW One से। कुछ रिक्वायरमेंट आ रही है आपको स्टील में अभी?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.29,
      "end_s": 8.18,
      "text_en": "Yes, I have a requirement.",
      "text_native": "हां, रिक्वायरमेंट है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 10.28,
      "text_en": "Okay. Are you dealing in CR, in HR, in what item?",
      "text_native": "ओके। CR में डील कर रहे हैं, HR में, किस चीज में है?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.59,
      "end_s": 11.9,
      "text_en": "For now, I need it in CR.",
      "text_native": "फिलहाल CR में चाहिए मुझे।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.0,
      "text_en": "You need it in CR, okay.",
      "text_native": "CR में चाहिए, ओके।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 14.28,
      "text_en": "And I need 1.80.",
      "text_native": "और 1.80 चाहिए।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.78,
      "end_s": 16.3,
      "text_en": "One second, yes. .80",
      "text_native": "एक सेकंड हां। .80"
    },
    {
      "ucid": "34972178964643061",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 18.8,
      "text_en": ".80 and .50?",
      "text_native": ".80 और .50?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 20.8,
      "text_en": "I need .80, CR fifteen hundred.",
      "text_native": ".80 चाहिए मुझे CR पंद्रह सौ।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.4,
      "end_s": 23.4,
      "text_en": "And what will be its length-width, sir, in .8?",
      "text_native": "और ये इसका लेंथ विड्थ कितना रहेगा सर .8 में?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 24.6,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 26.8,
      "text_en": "Sir, the .8 that is there, I need CR 2.",
      "text_native": "सर मुझे .8 जो है ना, मुझे चाहिए CR 2।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 27.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.1,
      "end_s": 28.0,
      "text_en": "I need it in CR 2.",
      "text_native": "CR 2 में चाहिए।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 16,
      "speaker": "agent",
      "start_s": 28.3,
      "end_s": 30.6,
      "text_en": "Yes. And length, and length, do you need coil, do you need sheet, what do you need?",
      "text_native": "हां। और लेंथ और लेंथ, आपको कॉइल चाहिए, शीट चाहिए, क्या चाहिए आपको?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 33.2,
      "text_en": "Sheet, coil, just give the coil, the rest will be cut.",
      "text_native": "शीट, कॉइल, कॉइल ही दे दो, बाकी कट जाएगी।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 36.0,
      "text_en": "Coil, you need a coil, right? Okay. So what will be the width of your coil? Twelve twenty?",
      "text_native": "कॉइल, कॉइल चाहिए ना? ठीक है। तो कॉइल की विड्थ कितनी रहेगी आपकी? बारह सौ बीस?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.0,
      "end_s": 37.4,
      "text_en": "Twelve fifty, fifteen hundred.",
      "text_native": "बारह सौ पचास, पंद्रह सौ।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.7,
      "end_s": 38.6,
      "text_en": "You need fifteen hundred. Okay.",
      "text_native": "पंद्रह सौ चाहिए। ठीक है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.4,
      "end_s": 40.9,
      "text_en": "From this, or get a sheet cut of twenty-five hundred.",
      "text_native": "इसमें से या शीट कटवा लेना पच्चीस सौ।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 23,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.6,
      "text_en": "The coil will be cheaper for you, sir.",
      "text_native": "आपको कॉइल सस्ता गिर जाएगा सर।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 43.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 46.8,
      "text_en": "Okay. And in this .5, how much do you need? Should I keep the width as fifteen hundred for that as well?",
      "text_native": "ठीक है। और ये .5 में आपको कितना चाहिए? पंद्रह सौ ही विड्थ रखूं उसका भी?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 26,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 49.0,
      "text_en": "No, not fifteen hundred. In .5, I need twelve fifty.",
      "text_native": "नहीं, पंद्रह सौ नहीं। .5 में चाहिए बारह सौ पचास।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 27,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 50.5,
      "text_en": "Twelve fifty. Okay.",
      "text_native": "बारह सौ पचास। ठीक है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 28,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 53.2,
      "text_en": "Okay. And will that also be CR 2 grade or CR 1 grade?",
      "text_native": "ओके। और उसमें भी CR 2 ग्रेड रहेगा या CR 1 ग्रेड रहेगा उसका?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 29,
      "speaker": "customer",
      "start_s": 53.4,
      "end_s": 55.8,
      "text_en": "That will be CR 4, I need EDD 5 for that.",
      "text_native": "उसका रहेगा CR 4, EDD 5 चाहिए मुझे उसका।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.3,
      "end_s": 57.7,
      "text_en": "Oh, you need it in CR 4?",
      "text_native": "अच्छा, CR 4 में चाहिए आपको उसका?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 31,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 59.1,
      "text_en": "Yes, CR 4, EDD grade, yes.",
      "text_native": "हां, CR 4, EDD ग्रेड, हां।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 32,
      "speaker": "agent",
      "start_s": 59.1,
      "end_s": 59.9,
      "text_en": "EDD 5.",
      "text_native": "EDD 5।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 33,
      "speaker": "agent",
      "start_s": 61.5,
      "end_s": 63.4,
      "text_en": "Okay. And in 0.8, you need it in CR 2, correct?",
      "text_native": "ओके। और 0.8 में आपको CR 2 में चाहिए, करेक्ट?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 34,
      "speaker": "customer",
      "start_s": 63.7,
      "end_s": 64.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 35,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 65.5,
      "text_en": "What will be the tonnage for both?",
      "text_native": "कितना टन रहेगा दोनों का?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 36,
      "speaker": "customer",
      "start_s": 65.9,
      "end_s": 68.0,
      "text_en": "One coil each, that is, twenty-five tons each. Twenty to twenty-five tons.",
      "text_native": "एक-एक कॉइल, वही पच्चीस-पच्चीस टन। बीस से पच्चीस टन।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 37,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 70.6,
      "text_en": "Twenty-five tons each. And which brand do you generally take?",
      "text_native": "पच्चीस-पच्चीस टन। और कौनसा ब्रांड का लेते हैं आप जनरली?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 38,
      "speaker": "customer",
      "start_s": 71.0,
      "end_s": 72.1,
      "text_en": "Tata and JSW both.",
      "text_native": "टाटा और JSW दोनों।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 39,
      "speaker": "agent",
      "start_s": 72.6,
      "end_s": 73.5,
      "text_en": "Tata and JSW, okay.",
      "text_native": "टाटा और JSW, ठीक है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 40,
      "speaker": "customer",
      "start_s": 73.9,
      "end_s": 75.5,
      "text_en": "Is Crompton also available at your place, Crompton?",
      "text_native": "Crompton भी मिल जाता है आपके यहां, Crompton?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 41,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 76.9,
      "text_en": "So this now, yes, what are you saying, sir?",
      "text_native": "तो ये अभी, हां, क्या बोल रहे हो सर?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 42,
      "speaker": "customer",
      "start_s": 77.0,
      "end_s": 78.4,
      "text_en": "Is Crompton also available at your place, Crompton?",
      "text_native": "Crompton भी मिल जाता है आपके यहां, Crompton?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 43,
      "speaker": "agent",
      "start_s": 79.4,
      "end_s": 82.2,
      "text_en": "Sir, I will quote the best possible price for this. The pricing has increased a bit right now.",
      "text_native": "सर, इसमें क्या हो सकता है बेस्ट प्राइस मैं कोट करता हूं। अभी थोड़ी प्राइसिंग थोड़ी बढ़ रखी है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 44,
      "speaker": "customer",
      "start_s": 82.5,
      "end_s": 82.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 45,
      "speaker": "agent",
      "start_s": 83.4,
      "end_s": 86.9,
      "text_en": "Okay? So I will check the pricing once and yes, I will send it to you. I will ping you on WhatsApp once.",
      "text_native": "ठीक है? तो मैं एक बार मैं प्राइसिंग चेक करा के हां, आपको मैं भेजता हूं। WhatsApp पे पिंग करता हूं एक बार।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 46,
      "speaker": "customer",
      "start_s": 87.2,
      "end_s": 92.2,
      "text_en": "This JSW One MSME, does it pick up the product from Ghaziabad's Loha Mandi and give it, or will it bring it from the company?",
      "text_native": "ये JSW One MSME जो है, ये यहां गाजियाबाद के लोहा मंडी से उठा के देती है प्रोडक्ट या फिर कंपनी से लाएगी?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 47,
      "speaker": "agent",
      "start_s": 92.5,
      "end_s": 93.7,
      "text_en": "We have our own stockyards.",
      "text_native": "हमारे खुद के स्टॉकयार्ड्स हैं।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 48,
      "speaker": "customer",
      "start_s": 94.1,
      "end_s": 94.6,
      "text_en": "Oh, I see.",
      "text_native": "अच्छा जी।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 49,
      "speaker": "agent",
      "start_s": 95.1,
      "end_s": 100.0,
      "text_en": "Yes. We have stockyards. And at some places, at some places, we have kept some small stocks as well, depending upon the availability of the product.",
      "text_native": "हां। स्टॉकयार्ड्स हैं। और कुछ जगह पे, कुछ जगह पे कुछ छोटे स्टॉक्स भी कर रखे हैं, डिपेंड अपॉन द अवेलेबिलिटी ऑफ द प्रोडक्ट।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 50,
      "speaker": "customer",
      "start_s": 100.0,
      "end_s": 100.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 51,
      "speaker": "agent",
      "start_s": 100.9,
      "end_s": 107.2,
      "text_en": "Yes. So we will do the pricing for all that and I will give you FOR only. I have also sent you my card. And one more thing, sir, what will be your location, your delivery location?",
      "text_native": "हां। तो वो सब हमें प्राइसिंग करके हमको, आपको मैं FOR ही दूंगा। आपको मैंने अपना कार्ड भी भेजा हुआ है। और एक बात, सर आपका लोकेशन, डिलीवरी लोकेशन क्या रहेगा आपका?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 52,
      "speaker": "customer",
      "start_s": 107.5,
      "end_s": 108.0,
      "text_en": "Meerut.",
      "text_native": "मेरठ।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 53,
      "speaker": "agent",
      "start_s": 108.3,
      "end_s": 108.6,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 54,
      "speaker": "customer",
      "start_s": 108.9,
      "end_s": 109.4,
      "text_en": "Meerut.",
      "text_native": "मेरठ।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 55,
      "speaker": "agent",
      "start_s": 109.9,
      "end_s": 111.3,
      "text_en": "Meerut, Hapur road, this is it, right?",
      "text_native": "मेरठ, हापुड़ रोड, यही ना आपका?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 56,
      "speaker": "customer",
      "start_s": 111.6,
      "end_s": 111.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 57,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 114.1,
      "text_en": "250002 will be your pin code, correct?",
      "text_native": "250002 पिन कोड रहेगा आपका, करेक्ट?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 58,
      "speaker": "customer",
      "start_s": 114.4,
      "end_s": 114.7,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 59,
      "speaker": "agent",
      "start_s": 115.2,
      "end_s": 119.4,
      "text_en": "Will do, will do. Okay, I will check this out and send it to you. By the way, don't you deal in HR and all? Is yours a trading business?",
      "text_native": "चलेगा, चलेगा। ठीक है, मैं इसका जरा चेक आउट करके आपको भेजता हूं। बाकी HR-VR में डील नहीं करते क्या आप? ट्रेडिंग है आपका?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 60,
      "speaker": "customer",
      "start_s": 119.9,
      "end_s": 121.2,
      "text_en": "No, we don't deal in HR right now.",
      "text_native": "नहीं, हम HR में अभी नहीं करते।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 61,
      "speaker": "agent",
      "start_s": 121.2,
      "end_s": 121.9,
      "text_en": "You only deal in CR?",
      "text_native": "CR में ही करते हैं?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 62,
      "speaker": "customer",
      "start_s": 122.5,
      "end_s": 123.0,
      "text_en": "Only in CR.",
      "text_native": "CR में ही।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 63,
      "speaker": "agent",
      "start_s": 123.2,
      "end_s": 126.0,
      "text_en": "Okay. And do you do some manufacturing as well or are you doing it only for trading purposes?",
      "text_native": "ठीक है। और कुछ मैन्युफैक्चरिंग भी करते हो या फिर सिर्फ ओनली ट्रेडिंग पर्पस ही कर रहे हैं?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 64,
      "speaker": "customer",
      "start_s": 126.5,
      "end_s": 127.9,
      "text_en": "We have both trading and manufacturing.",
      "text_native": "ट्रेडिंग और मैन्युफैक्चरिंग दोनों है हमारी।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 65,
      "speaker": "agent",
      "start_s": 128.1,
      "end_s": 129.5,
      "text_en": "You have both? And what do you make, sir?",
      "text_native": "दोनों भी है? और क्या बनाते हैं सर आप?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 66,
      "speaker": "customer",
      "start_s": 129.7,
      "end_s": 130.4,
      "text_en": "Almirah.",
      "text_native": "अलमीरा।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 67,
      "speaker": "agent",
      "start_s": 130.8,
      "end_s": 131.7,
      "text_en": "Almirahs. Okay.",
      "text_native": "अलमीरास। ठीक है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 68,
      "speaker": "agent",
      "start_s": 132.2,
      "end_s": 134.2,
      "text_en": "Got it sir. Okay, I will send it to you in some time, okay?",
      "text_native": "गॉट इट सर। ठीक है, मैं आपको भेजता हूं थोड़ी टाइम में, ओके?"
    },
    {
      "ucid": "34972178964643061",
      "idx": 69,
      "speaker": "customer",
      "start_s": 134.4,
      "end_s": 134.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178964643061",
      "idx": 70,
      "speaker": "agent",
      "start_s": 135.2,
      "end_s": 135.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964643061",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak, immediately asking about requirements instead."
    },
    {
      "ucid": "34972178964643061",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead jumping directly into requirement gathering."
    },
    {
      "ucid": "34972178964643061",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: And what do you make, sir? ... AGENT: And which brand do you generally take?",
      "comment": "Agent asked what the customer manufactures, the end application (Almirah), and current brands, but missed monthly tonnage, JSW share, and payment terms."
    },
    {
      "ucid": "34972178964643061",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the mention of stockyards was a reactive answer to a direct customer question, not a proactive pitch."
    },
    {
      "ucid": "34972178964643061",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: What will be the tonnage for both? ... AGENT: what will be your location, your delivery location?",
      "comment": "Agent successfully captured the key details of the immediate requirement: grade, thickness, width, quantity, and location."
    },
    {
      "ucid": "34972178964643061",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay, I will send it to you in some time, okay?",
      "comment": "Agent committed to sending a quote but did not establish an agreed-upon turnaround time, leaving the next step vague."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}