{
  "ucid": "34972178964411841",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 16:51:58",
  "end_time": "2026-09-17 16:52:53",
  "duration_sec": 55,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2cc2ce4f81414ccb2cd069b729969e33.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1502,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964411841__DIA2cc2ce4f81414ccb2cd069b729969e33.mp3",
  "audio_bytes": 88992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.664,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[9s] AGENT: Hi, I'm Ronak Mehta from JSW One. Any material requirement in MS for HR, CR or any uh GP sheets?",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "clear: The recording consists of an IVR voicemail prompt followed by an agent leaving a message.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:54",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 1.0,
  "agent_talk_sec": 8.2,
  "customer_talk_sec": 0.0,
  "dead_air_sec": 46.8,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 146.3,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 0,
  "discovery_qs": 1,
  "words_agent": 20,
  "words_customer": 0,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178964411841",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.57,
      "end_s": 8.51,
      "text_en": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "34972178964411841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 17.21,
      "text_en": "Hi, I'm Ronak Mehta from JSW One. Any material requirement in MS for HR, CR or any uh GP sheets?",
      "text_native": "Hi, I'm Ronak Mehta from JSW One. Any material requirement in MS for HR, CR or any uh GP sheets?"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}