{
  "ucid": "34972178963133551",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:18:55",
  "end_time": "2026-09-17 13:22:00",
  "duration_sec": 185,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA731a0958a75c566c44fa03e957245213.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1588,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963133551__DIA731a0958a75c566c44fa03e957245213.mp3",
  "audio_bytes": 491832,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 163.944,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હેલો.)\n[1s] AGENT: Hello.   (હેલો.)\n[2s] CUSTOMER: Parignesh bhai?   (પરિજ્ઞેશભાઈ?)\n[3s] AGENT: Yes sir, I'm calling from JSW One, Ronak Mehta. Do you have any requirement for GI coil this month?   (બોલો સર, JSW One થી વાત કરું છું, રોનક મહેતા. કઈ અત્યારે GI coil માં રિક્વાયરમેન્ટ છે આ મહિનામાં તમને?)\n[8s] CUSTOMER: We spoke in between but you don't have the material. I have spoken two or three times.   (વચ્ચે વાત થઈ તી પણ તમારી પાસે મટીરીયલ હોતું નથી. બે ત્રણ વખત વાત થઈ છે મારી.)\n[12s] CUSTOMER: I need material in 70.   (70 માં મટીરીયલ જોઈએ.)\n[14s] AGENT: Okay. In 70, right? You'll get it sir, you'll get it. I'll have to check once. And what will be yours? Uh, what will be the width?   (ઓકે. 70 માં ને? મળશે સર, મળશે. એક વાર ચેક કરવું પડશે મને. અને શું હશે તમારું? અ વિડ્થ કેટલી હશે?)\n[20s] CUSTOMER: 114 mm. 114 into 7... 0.70.\n[23s] AGENT: Okay. We call it 0.7. 0.7 into 114. And will it be regular?   (ઓકે. અમે 0.7 કહીએ છીએ. 0.7 into 114. અને રેગ્યુલર હશે?)\n[28s] CUSTOMER: Yes, regular.   (હા, રેગ્યુલર.)\n[29s] CUSTOMER: 80 GSM.\n[30s] AGENT: 80 GSM, yes.\n[31s] AGENT: Will do.   (ચાલશે.)\n[32s] AGENT: And how much, how many tons will this material of yours be?   (અને કેટલું, કેટલા ટન હશે તમારું આ માલ?)\n[35s] CUSTOMER: Uh, 5 ton.   (અ 5 ton.)\n[36s] AGENT: 5 ton. Is this an immediate requirement for you? Will your purchase be immediate?   (5 ton. અત્યારે તરત આ રિક્વાયરમેન્ટ છે તમને? તરત પર્ચેસ હશે તમારો?)\n[42s] AGENT: Hello?   (હેલો?)\n[42s] CUSTOMER: Yes, speak, speak.   (હા, બોલો બોલો.)\n[43s] AGENT: Yes, will this be an immediate purchase for you or how will it be?   (હા, આ તમારો તરત પર્ચેસ હશે કે કેવો હશે?)\n[45s] CUSTOMER: Yes, not immediate. Give me the rate and all, then we'll take it in a week or so.   (હા, તરત નહીં. મને રેટ ને એવું આપો એટલે એકાદ વીકમાં લઈ લઈશું.)\n[49s] AGENT: I see. What will be your location, your delivery location? Will it be in Kutch? In Kutch?   (અચ્છા. આ તમારું લોકેશન, તમારી ડિલિવરી લોકેશન કઈ હશે? કચ્છમાં હશે? કચ્છમાં?)\n[52s] CUSTOMER: Yes, plot number 175.   (હા, પ્લોટ નંબર 175.)\n[54s] CUSTOMER: Yes, proper Gandhidham itself.   (હા, પ્રોપર ગાંધીધામ જ.)\n[56s] AGENT: Okay. And this pincode of yours is right, isn't it? 370201.   (ઓકે. અને આ તમારો પિનકોડ રાઈટ છે ને? 370201.)\n[59s] CUSTOMER: Yes, yes, yes.   (હા, yes, yes.)\n[60s] AGENT: Okay. No, you had two-three inquiries but nothing got set, sir. So this one time   (ઓકે. નહીં, તમારા અત્યારે બે-ત્રણ ઇન્ક્વાયરી હતી પણ કંઈ થયું નહીં સાહેબ સેટ. તો આ એક વાર)\n[104s] CUSTOMER: Parignesh   (પરિજ્ઞેશ)\n[105s] AGENT: let's start a discussion with you, for GI coil then.   (ડિસ્કશન સ્ટાર્ટ કરીએ તમારી સાથે, GI coil માટે તો.)\n[106s] CUSTOMER: No problem, let me know the rate and whatever it is on WhatsApp, whatever it is, okay?   (વાંધો નહીં, મને રેટ ને જેવું હોય એ જણાવો WhatsApp માં જે પણ હોય તે, ભલે?)\n[110s] AGENT: And which brand do you buy? Besides JSW? Which companies do you buy from?   (અને તમે કયું બ્રાન્ડનું લો છો? JSW અતિરિક્ત? કયા કયા કંપનીનું લો છો?)\n[114s] CUSTOMER: We get AMNS, uh, Asian Virat comes,   (અમારે AMNS આવે છે, અ, Asian Virat આવે છે,)\n[117s] CUSTOMER: or Tata also comes.   (અથવા Tata પણ આવે છે.)\n[118s] AGENT: Okay.   (ઓકે.)\n[119s] AGENT: I see. Then AMNS... actually there will be a difference of one to one and a half rupees compared to JSW. JSW is a prime make, you see.   (અચ્છા. તે AMNS તો પછી, actually એક-દોઢ રૂપિયાનો ફરક તો હશે જ JSW કરતા તો. પ્રાઈમ મેક છે ને JSW માં તો આપણું.)\n[124s] AGENT: Huh?   (હેં?)\n[125s] AGENT: JSW's price will be a bit on the higher side, sir, compared to AMNS. So will that work for you?   (JSW નો તો પ્રાઈસ થોડું આમ હાયર ઓન સાઈડ હશે જ સર, AMNS કરતા. તો તમે ચાલશે?)\n[129s] CUSTOMER: It will work. If it sets in the rate, we will see.   (ચાલશે. રેટમાં સેટ થશે તો જોઈ લઈશું.)\n[132s] AGENT: Hm. Because no, it is there. JSW's rates are one to one and a half rupees more, are always more, compared to AMNS.   (હમ. કારણ કે નહીં, હોય છે. JSW નું તો એક-દોઢ રૂપિયો વધુ, વધુ જ હોય છે રેટ્સ, AMNS કરતા તો.)\n[136s] CUSTOMER: Is that so?   (એવું છે?)\n[137s] AGENT: That's what I'm telling you. Yes.   (એ તમને કહું છું. હા.)\n[138s] CUSTOMER: No problem, just let me know the rate, what it is then. Whatever it is, we will let you know.   (વાંધો નહીં, મને રેટ તો જણાવો, શું છે પછી. જે પણ હશે તે જણાવશું તમને.)\n[141s] AGENT: Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number.   (ડન, ડન. ચાલશે. હું કરું છું પંચ. તમને WhatsApp પર તમને પિંગ પણ કરું છું, ઓકે? મારો નંબર.)\n[146s] CUSTOMER: Okay, okay, okay.   (ઓકે, ઓકે, ઓકે.)\n[147s] AGENT: Okay, done, done sir.   (ઓકે, ડન, ડન સર.)\n[148s] CUSTOMER: [inaudible]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 45,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "45 turns, clean transcript (2% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You successfully captured the requirement, but you must perform discovery to understand the customer's business before you can pitch effectively. Never tell a customer our price is higher without immediately justifying it with a value-based USP like landed cost or quality.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who notes past supply issues with JSW, has a current requirement for 5 MT of GI coil. The agent skipped most of the pitch structure but successfully qualified the requirement's specifications. Instead of pitching value, the agent preemptively warned the customer that JSW's price is higher than the competition's. The call ended with the agent agreeing to send a quote on WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes sir, I'm calling from JSW One, Ronak Mehta. Do you have any requirement for GI coil this month?\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any requirement for GI coil this month?\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: And which brand do you buy? Besides JSW? Which companies do you buy from?\", \"comment\": \"The agent only asked about current suppliers (1/6 questions), failing to discover the customer's business, volume, or other key details.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: JSW's price will be a bit on the higher side, sir, compared to AMNS. So will that work for you?\", \"comment\": \"The agent pitched no USPs. Instead of justifying a higher price with value, he simply stated it as a negative.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: 114 mm. 114 into 7... 0.70. ... Yes, regular. ... 80 GSM. ... Uh, 5 ton. ... Give me the rate and all, then we'll take it in a week or so.\", \"comment\": \"The agent successfully captured all key details of the requirement: thickness, width, grade, quantity, location, and timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number.\", \"comment\": \"The agent committed to a clear next step of sending a quote via WhatsApp, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured the requirement, but you must perform discovery to understand the customer's business before you can pitch effectively. Never tell a customer our price is higher without immediately justifying it with a value-based USP like landed cost or quality.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: No problem, just let me know the rate, what it is then. Whatever it is, we will let you know.\", \"response\": \"AGENT: Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number.\"}], \"call_summary\": \"The customer, who notes past supply issues with JSW, has a current requirement for 5 MT of GI coil. The agent skipped most of the pitch structure but successfully qualified the requirement's specifications. Instead of pitching value, the agent preemptively warned the customer that JSW's price is higher than the competition's. The call ended with the agent agreeing to send a quote on WhatsApp.\"}",
  "error": null,
  "latency_ms": 37328,
  "input_tokens": 4375,
  "output_tokens": 1025,
  "created_at": "2026-09-25 12:04:08",
  "sentiment": "negative",
  "sentiment_score": -0.185,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 8,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.75,
  "agent_talk_sec": 99.2,
  "customer_talk_sec": 33.1,
  "dead_air_sec": 52.7,
  "longest_monologue_sec": 43.9,
  "agent_wpm": 167.5,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 22,
  "discovery_qs": 20,
  "words_agent": 277,
  "words_customer": 139,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178963133551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.63,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "34972178963133551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.43,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "34972178963133551",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.44,
      "text_en": "Parignesh bhai?",
      "text_native": "પરિજ્ઞેશભાઈ?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.64,
      "end_s": 7.5,
      "text_en": "Yes sir, I'm calling from JSW One, Ronak Mehta. Do you have any requirement for GI coil this month?",
      "text_native": "બોલો સર, JSW One થી વાત કરું છું, રોનક મહેતા. કઈ અત્યારે GI coil માં રિક્વાયરમેન્ટ છે આ મહિનામાં તમને?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 11.8,
      "text_en": "We spoke in between but you don't have the material. I have spoken two or three times.",
      "text_native": "વચ્ચે વાત થઈ તી પણ તમારી પાસે મટીરીયલ હોતું નથી. બે ત્રણ વખત વાત થઈ છે મારી."
    },
    {
      "ucid": "34972178963133551",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.34,
      "end_s": 13.54,
      "text_en": "I need material in 70.",
      "text_native": "70 માં મટીરીયલ જોઈએ."
    },
    {
      "ucid": "34972178963133551",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 19.5,
      "text_en": "Okay. In 70, right? You'll get it sir, you'll get it. I'll have to check once. And what will be yours? Uh, what will be the width?",
      "text_native": "ઓકે. 70 માં ને? મળશે સર, મળશે. એક વાર ચેક કરવું પડશે મને. અને શું હશે તમારું? અ વિડ્થ કેટલી હશે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 22.8,
      "text_en": "114 mm. 114 into 7... 0.70.",
      "text_native": "114 mm. 114 into 7... 0.70."
    },
    {
      "ucid": "34972178963133551",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 27.2,
      "text_en": "Okay. We call it 0.7. 0.7 into 114. And will it be regular?",
      "text_native": "ઓકે. અમે 0.7 કહીએ છીએ. 0.7 into 114. અને રેગ્યુલર હશે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 9,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 28.3,
      "text_en": "Yes, regular.",
      "text_native": "હા, રેગ્યુલર."
    },
    {
      "ucid": "34972178963133551",
      "idx": 10,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 29.6,
      "text_en": "80 GSM.",
      "text_native": "80 GSM."
    },
    {
      "ucid": "34972178963133551",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.9,
      "end_s": 30.7,
      "text_en": "80 GSM, yes.",
      "text_native": "80 GSM, yes."
    },
    {
      "ucid": "34972178963133551",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 31.8,
      "text_en": "Will do.",
      "text_native": "ચાલશે."
    },
    {
      "ucid": "34972178963133551",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 34.5,
      "text_en": "And how much, how many tons will this material of yours be?",
      "text_native": "અને કેટલું, કેટલા ટન હશે તમારું આ માલ?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 14,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 35.6,
      "text_en": "Uh, 5 ton.",
      "text_native": "અ 5 ton."
    },
    {
      "ucid": "34972178963133551",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 39.5,
      "text_en": "5 ton. Is this an immediate requirement for you? Will your purchase be immediate?",
      "text_native": "5 ton. અત્યારે તરત આ રિક્વાયરમેન્ટ છે તમને? તરત પર્ચેસ હશે તમારો?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 16,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 41.9,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 17,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 42.7,
      "text_en": "Yes, speak, speak.",
      "text_native": "હા, બોલો બોલો."
    },
    {
      "ucid": "34972178963133551",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 45.0,
      "text_en": "Yes, will this be an immediate purchase for you or how will it be?",
      "text_native": "હા, આ તમારો તરત પર્ચેસ હશે કે કેવો હશે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 19,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 48.5,
      "text_en": "Yes, not immediate. Give me the rate and all, then we'll take it in a week or so.",
      "text_native": "હા, તરત નહીં. મને રેટ ને એવું આપો એટલે એકાદ વીકમાં લઈ લઈશું."
    },
    {
      "ucid": "34972178963133551",
      "idx": 20,
      "speaker": "agent",
      "start_s": 48.8,
      "end_s": 52.2,
      "text_en": "I see. What will be your location, your delivery location? Will it be in Kutch? In Kutch?",
      "text_native": "અચ્છા. આ તમારું લોકેશન, તમારી ડિલિવરી લોકેશન કઈ હશે? કચ્છમાં હશે? કચ્છમાં?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 21,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 53.8,
      "text_en": "Yes, plot number 175.",
      "text_native": "હા, પ્લોટ નંબર 175."
    },
    {
      "ucid": "34972178963133551",
      "idx": 22,
      "speaker": "customer",
      "start_s": 54.4,
      "end_s": 55.5,
      "text_en": "Yes, proper Gandhidham itself.",
      "text_native": "હા, પ્રોપર ગાંધીધામ જ."
    },
    {
      "ucid": "34972178963133551",
      "idx": 23,
      "speaker": "agent",
      "start_s": 55.9,
      "end_s": 58.8,
      "text_en": "Okay. And this pincode of yours is right, isn't it? 370201.",
      "text_native": "ઓકે. અને આ તમારો પિનકોડ રાઈટ છે ને? 370201."
    },
    {
      "ucid": "34972178963133551",
      "idx": 24,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 59.7,
      "text_en": "Yes, yes, yes.",
      "text_native": "હા, yes, yes."
    },
    {
      "ucid": "34972178963133551",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 103.8,
      "text_en": "Okay. No, you had two-three inquiries but nothing got set, sir. So this one time",
      "text_native": "ઓકે. નહીં, તમારા અત્યારે બે-ત્રણ ઇન્ક્વાયરી હતી પણ કંઈ થયું નહીં સાહેબ સેટ. તો આ એક વાર"
    },
    {
      "ucid": "34972178963133551",
      "idx": 26,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.3,
      "text_en": "Parignesh",
      "text_native": "પરિજ્ઞેશ"
    },
    {
      "ucid": "34972178963133551",
      "idx": 27,
      "speaker": "agent",
      "start_s": 104.6,
      "end_s": 106.5,
      "text_en": "let's start a discussion with you, for GI coil then.",
      "text_native": "ડિસ્કશન સ્ટાર્ટ કરીએ તમારી સાથે, GI coil માટે તો."
    },
    {
      "ucid": "34972178963133551",
      "idx": 28,
      "speaker": "customer",
      "start_s": 106.5,
      "end_s": 109.8,
      "text_en": "No problem, let me know the rate and whatever it is on WhatsApp, whatever it is, okay?",
      "text_native": "વાંધો નહીં, મને રેટ ને જેવું હોય એ જણાવો WhatsApp માં જે પણ હોય તે, ભલે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 29,
      "speaker": "agent",
      "start_s": 110.0,
      "end_s": 113.5,
      "text_en": "And which brand do you buy? Besides JSW? Which companies do you buy from?",
      "text_native": "અને તમે કયું બ્રાન્ડનું લો છો? JSW અતિરિક્ત? કયા કયા કંપનીનું લો છો?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 30,
      "speaker": "customer",
      "start_s": 113.8,
      "end_s": 116.5,
      "text_en": "We get AMNS, uh, Asian Virat comes,",
      "text_native": "અમારે AMNS આવે છે, અ, Asian Virat આવે છે,"
    },
    {
      "ucid": "34972178963133551",
      "idx": 31,
      "speaker": "customer",
      "start_s": 117.0,
      "end_s": 117.8,
      "text_en": "or Tata also comes.",
      "text_native": "અથવા Tata પણ આવે છે."
    },
    {
      "ucid": "34972178963133551",
      "idx": 32,
      "speaker": "agent",
      "start_s": 118.0,
      "end_s": 118.3,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    },
    {
      "ucid": "34972178963133551",
      "idx": 33,
      "speaker": "agent",
      "start_s": 118.8,
      "end_s": 123.8,
      "text_en": "I see. Then AMNS... actually there will be a difference of one to one and a half rupees compared to JSW. JSW is a prime make, you see.",
      "text_native": "અચ્છા. તે AMNS તો પછી, actually એક-દોઢ રૂપિયાનો ફરક તો હશે જ JSW કરતા તો. પ્રાઈમ મેક છે ને JSW માં તો આપણું."
    },
    {
      "ucid": "34972178963133551",
      "idx": 34,
      "speaker": "agent",
      "start_s": 124.2,
      "end_s": 124.4,
      "text_en": "Huh?",
      "text_native": "હેં?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 35,
      "speaker": "agent",
      "start_s": 124.8,
      "end_s": 128.8,
      "text_en": "JSW's price will be a bit on the higher side, sir, compared to AMNS. So will that work for you?",
      "text_native": "JSW નો તો પ્રાઈસ થોડું આમ હાયર ઓન સાઈડ હશે જ સર, AMNS કરતા. તો તમે ચાલશે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 36,
      "speaker": "customer",
      "start_s": 129.1,
      "end_s": 131.2,
      "text_en": "It will work. If it sets in the rate, we will see.",
      "text_native": "ચાલશે. રેટમાં સેટ થશે તો જોઈ લઈશું."
    },
    {
      "ucid": "34972178963133551",
      "idx": 37,
      "speaker": "agent",
      "start_s": 131.5,
      "end_s": 135.8,
      "text_en": "Hm. Because no, it is there. JSW's rates are one to one and a half rupees more, are always more, compared to AMNS.",
      "text_native": "હમ. કારણ કે નહીં, હોય છે. JSW નું તો એક-દોઢ રૂપિયો વધુ, વધુ જ હોય છે રેટ્સ, AMNS કરતા તો."
    },
    {
      "ucid": "34972178963133551",
      "idx": 38,
      "speaker": "customer",
      "start_s": 136.0,
      "end_s": 136.4,
      "text_en": "Is that so?",
      "text_native": "એવું છે?"
    },
    {
      "ucid": "34972178963133551",
      "idx": 39,
      "speaker": "agent",
      "start_s": 136.6,
      "end_s": 137.5,
      "text_en": "That's what I'm telling you. Yes.",
      "text_native": "એ તમને કહું છું. હા."
    },
    {
      "ucid": "34972178963133551",
      "idx": 40,
      "speaker": "customer",
      "start_s": 137.7,
      "end_s": 141.0,
      "text_en": "No problem, just let me know the rate, what it is then. Whatever it is, we will let you know.",
      "text_native": "વાંધો નહીં, મને રેટ તો જણાવો, શું છે પછી. જે પણ હશે તે જણાવશું તમને."
    },
    {
      "ucid": "34972178963133551",
      "idx": 41,
      "speaker": "agent",
      "start_s": 141.3,
      "end_s": 145.5,
      "text_en": "Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number.",
      "text_native": "ડન, ડન. ચાલશે. હું કરું છું પંચ. તમને WhatsApp પર તમને પિંગ પણ કરું છું, ઓકે? મારો નંબર."
    },
    {
      "ucid": "34972178963133551",
      "idx": 42,
      "speaker": "customer",
      "start_s": 145.6,
      "end_s": 146.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "ઓકે, ઓકે, ઓકે."
    },
    {
      "ucid": "34972178963133551",
      "idx": 43,
      "speaker": "agent",
      "start_s": 146.9,
      "end_s": 147.9,
      "text_en": "Okay, done, done sir.",
      "text_native": "ઓકે, ડન, ડન સર."
    },
    {
      "ucid": "34972178963133551",
      "idx": 44,
      "speaker": "customer",
      "start_s": 148.0,
      "end_s": 148.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963133551",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes sir, I'm calling from JSW One, Ronak Mehta. Do you have any requirement for GI coil this month?",
      "comment": "The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question."
    },
    {
      "ucid": "34972178963133551",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have any requirement for GI coil this month?",
      "comment": "The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements."
    },
    {
      "ucid": "34972178963133551",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: And which brand do you buy? Besides JSW? Which companies do you buy from?",
      "comment": "The agent only asked about current suppliers (1/6 questions), failing to discover the customer's business, volume, or other key details."
    },
    {
      "ucid": "34972178963133551",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: JSW's price will be a bit on the higher side, sir, compared to AMNS. So will that work for you?",
      "comment": "The agent pitched no USPs. Instead of justifying a higher price with value, he simply stated it as a negative."
    },
    {
      "ucid": "34972178963133551",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: 114 mm. 114 into 7... 0.70. ... Yes, regular. ... 80 GSM. ... Uh, 5 ton. ... Give me the rate and all, then we'll take it in a week or so.",
      "comment": "The agent successfully captured all key details of the requirement: thickness, width, grade, quantity, location, and timeline."
    },
    {
      "ucid": "34972178963133551",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number.",
      "comment": "The agent committed to a clear next step of sending a quote via WhatsApp, which the customer accepted."
    }
  ],
  "objections": [
    {
      "ucid": "34972178963133551",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "CUSTOMER: No problem, just let me know the rate, what it is then. Whatever it is, we will let you know.",
      "response": "AGENT: Done, done. Will do. I am punching it. I will also ping you on WhatsApp, okay? My number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}