{ "ucid": "34972178962966931", "call_date": "2026-09-17", "start_time": "2026-09-17 12:51:09", "end_time": "2026-09-17 12:53:17", "duration_sec": 128, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Abdul Ansari", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf1a12de0185308c972a193a6de52dc2a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1596, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962966931__DIAf1a12de0185308c972a193a6de52dc2a.mp3", "audio_bytes": 347760, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 115.92, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[2s] AGENT: Yes, hello. (हां, हॅलो.)\n[3s] CUSTOMER: Hello. (हॅलो.)\n[3s] AGENT: Hello, are you speaking from Global Conflict, sir? (हॅलो, ग्लोबल कॉन्फ्लिक्ट से बात कर रहे हैं सर?)\n[6s] CUSTOMER: Yes. (हां.)\n[6s] AGENT: I am Abdul speaking, I am calling from JSW Head Office, Mumbai. (मैं अब्दुल बात कर रहा हूं, JSW हेड ऑफिस मुंबई से बात कर रहा हूं मैं।)\n[10s] CUSTOMER: Yes. (हां।)\n[10s] AGENT: Uh sir, you... your company was registered, sir, that's why I called. Do you have any requirement for steel, sir? (अह सर आपने जे आपकी कंपनी रजिस्टर्ड थी सर, इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या सर स्टील में आपकी?)\n[14s] CUSTOMER: There is a requirement, but the rate is not there. Your dealer's rate and this rate come out to be the same. (रिक्वायरमेंट रहती है लेकिन रेट नहीं है। रेट वही आपका डीलर का और वही सेम आ जाता है रेट।)\n[17s] AGENT: No sir, it happens in the beginning, basically, what you're saying is correct. In the beginning, the first time you get onboarded onto my system, you understand sir? So after getting onboarded on the system, from the second transaction, sir, you get a benefit of one or two rupees, sir. (नहीं सर, स्टार्टिंग में होता है बेसिकली, बात आपकी सही है। स्टार्टिंग में फर्स्ट टाइम आप ऑनबोर्ड हो जाएंगे ना मेरे सिस्टम पे, समझे सर? तो सिस्टम से ऑनबोर्ड होने के बाद आपको सेकंड ट्रांजैक्शन से सर एक रुपए दो रुपए का बेनिफिट मिलता है सर।)\n[24s] CUSTOMER: How much is the difference? (कितना डिफरेंस होता है?)\n[25s] AGENT: See sir, basically what happens is that my distributors, okay? So the rate I give them in the beginning, then I will give you the same rate, because of this, what does the distributor say, 'Sir, you are spoiling my market', okay? So what we do is, we first onboard the customer onto our system, okay, for the first transaction. And once you are onboarded on my system, then from the second transaction, sir, you get a benefit of one or two rupees, sir. (देखिए सर बेसिकली क्या होता है कि जो मेरे डिस्ट्रीब्यूटर होते हैं, ठीक है? तो जो उनको मैं रेट दूंगा स्टार्टिंग में, फिर आपको भी मैं वही रेट दूंगा, इससे क्या डिस्ट्रीब्यूटर क्या बोलता है, सर आप मेरा मार्केट खराब कर रहे हैं, ठीक है? तो हम लोग क्या करते हैं कि कस्टमर को पहले अपने सिस्टम पे ऑनबोर्ड करते हैं, ठीक है, फर्स्ट ट्रांजैक्शन। और ऑनबोर्ड आप हो जाएंगे मेरे सिस्टम पे, तो सेकंड ट्रांजैक्शन से सर आपको एक रुपए दो रुपए का बेनिफिट मिलता है सर।)\n[38s] AGENT: My name is Abdul Ansari, sir, I am not lying, this is how it happens. Understood my point? This is the thing. (मेरा नाम खुद अब्दुल अंसारी है सर, मैं झूठ नहीं बोल रहा हूं, ऐसा होता है। समझे मेरी बात को? ये चीज है।)\n[43s] AGENT: So if you want to start something, you can. On top of that, the market is increasing a lot right now. (तो अगर कुछ स्टार्ट करना चाहते हैं आप तो कर सकते हो। ऊपर से अभी क्या है ना मार्केट बहुत इंक्रीज कर रहा है।)\n[46s] CUSTOMER: Hmm. (हम्म।)\n[46s] AGENT: If you want to purchase something, sir, you can purchase it quickly. The rate is increasing. (अगर आप कुछ परचेस करना चाहते हो सर, जल्दी कर सकते हो परचेस आप। रेट इंक्रीज कर रहा है।)\n[49s] AGENT: What do you do? Do you do trading or manufacturing, sir? (क्या करते हैं आप? ट्रेडिंग करते हैं या मैन्युफैक्चरिंग करते हैं सर?)\n[51s] CUSTOMER: We work with channel strips and ducting. GI ducting. (अपना चैनल पट्टी का और डक्टिंग का काम है। जी आई डक्टिंग।)\n[54s] AGENT: Oh okay, ducting and channel strips? (अच्छा अच्छा, डक्टिंग का और चैनल पट्टी का है?)\n[55s] CUSTOMER: Hmm. (हम्म।)\n[56s] AGENT: Oh okay. What would be the monthly consumption? How many tons of material do you take monthly? (अच्छा अच्छा। मंथली कंसम्पशन कितना होगा? मंथली आप कितना टन लेते हैं मटेरियल?)\n[58s] CUSTOMER: Ours is up to twenty tons for now. (अपनी अभी बीस टन तक का है अभी का।)\n[61s] AGENT: Oh okay. (अच्छा अच्छा।)\n[61s] CUSTOMER: And we are increasing the machinery in four days. (और मशीन बढ़ा रहे हैं अभी चार दिन में।)\n[63s] AGENT: Oh okay. If you want to purchase something now, you can purchase it, okay? Because what's happening is that from next week, sir, the rate is going to increase. (अच्छा अच्छा। अभी कुछ परचेस करना आप चाह रहे हैं तो परचेस कर सकते हैं, ठीक है? बिकॉज़ क्या है ना कि अभी नेक्स्ट वीक से सर रेट बढ़ने वाला है।)\n[66s] CUSTOMER: No, not right now, for now. We just made a purchase last week itself. (नहीं, अभी अभी तो फिलहाल नहीं है। अभी जस्ट लास्ट वीक में ही परचेस हुआ हमारा।)\n[70s] AGENT: Oh okay okay, no problem, no problem. (अच्छा अच्छा अच्छा, कोई ना कोई ना।)\n[71s] AGENT: Okay sir, if you have any other purchase plan, please let me know, okay? (ठीक है सर, और कुछ परचेस का प्लान होगा तो मुझे बताइएगा, ठीक है?)\n[73s] CUSTOMER: Okay. Okay. (ठीक है। ओके।)\n[74s] AGENT: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 30, "connected": 1, "audio_notes": "clear: There is some minor background noise from the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "30 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When the customer objects on price, use the playbook to compare landed cost and ask for a chance to quote, rather than explaining the internal pricing model.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent spoke with a GI ducting manufacturer who immediately raised a price objection, stating JSW One's price is the same as their dealer's. The agent explained the pricing model where discounts apply from the second transaction. The customer consumes ~20 MT/month but had no current requirement. The call ended without a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel, sir?\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a proactive hook; the conversation started with the customer's price objection.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you do? Do you do trading or manufacturing, sir?... What would be the monthly consumption? How many tons of material do you take monthly?\", \"comment\": \"Agent discovered business type, application (ducting), and monthly tonnage (20T), but missed 3 other key questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any specific USPs; the conversation was dominated by a discussion of the pricing model.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you want to purchase something now, you can purchase it, okay?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if you have any other purchase plan, please let me know, okay?\", \"comment\": \"Agent did not set a committed next step, instead leaving the onus on the customer to re-engage.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer objects on price, use the playbook to compare landed cost and ask for a chance to quote, rather than explaining the internal pricing model.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"There is a requirement, but the rate is not there. Your dealer's rate and this rate come out to be the same.\", \"response\": \"from the second transaction, sir, you get a benefit of one or two rupees, sir.\"}], \"call_summary\": \"The agent spoke with a GI ducting manufacturer who immediately raised a price objection, stating JSW One's price is the same as their dealer's. The agent explained the pricing model where discounts apply from the second transaction. The customer consumes ~20 MT/month but had no current requirement. The call ended without a firm next step.\"}", "error": null, "latency_ms": 31414, "input_tokens": 3953, "output_tokens": 852, "created_at": "2026-09-25 12:04:23", "sentiment": "negative", "sentiment_score": -0.156, "sentiment_confidence": "high", "pos": 2, "neg": 3, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.761, "agent_talk_sec": 50.2, "customer_talk_sec": 15.8, "dead_air_sec": 62.0, "longest_monologue_sec": 19.3, "agent_wpm": 384.9, "interruptions": 0, "agent_turns": 17, "customer_turns": 13, "discovery_qs": 13, "words_agent": 322, "words_customer": 75, "monologue_heavy": 1, "turns": [ { "ucid": "34972178962966931", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.01, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178962966931", "idx": 1, "speaker": "agent", "start_s": 1.6, "end_s": 2.0, "text_en": "Yes, hello.", "text_native": "हां, हॅलो." }, { "ucid": "34972178962966931", "idx": 2, "speaker": "customer", "start_s": 2.6, "end_s": 2.97, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178962966931", "idx": 3, "speaker": "agent", "start_s": 3.3, "end_s": 5.28, "text_en": "Hello, are you speaking from Global Conflict, sir?", "text_native": "हॅलो, ग्लोबल कॉन्फ्लिक्ट से बात कर रहे हैं सर?" }, { "ucid": "34972178962966931", "idx": 4, "speaker": "customer", "start_s": 5.58, "end_s": 5.82, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "34972178962966931", "idx": 5, "speaker": "agent", "start_s": 6.18, "end_s": 9.1, "text_en": "I am Abdul speaking, I am calling from JSW Head Office, Mumbai.", "text_native": "मैं अब्दुल बात कर रहा हूं, JSW हेड ऑफिस मुंबई से बात कर रहा हूं मैं।" }, { "ucid": "34972178962966931", "idx": 6, "speaker": "customer", "start_s": 9.5, "end_s": 9.74, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178962966931", "idx": 7, "speaker": "agent", "start_s": 10.4, "end_s": 13.7, "text_en": "Uh sir, you... your company was registered, sir, that's why I called. Do you have any requirement for steel, sir?", "text_native": "अह सर आपने जे आपकी कंपनी रजिस्टर्ड थी सर, इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या सर स्टील में आपकी?" }, { "ucid": "34972178962966931", "idx": 8, "speaker": "customer", "start_s": 14.0, "end_s": 17.4, "text_en": "There is a requirement, but the rate is not there. Your dealer's rate and this rate come out to be the same.", "text_native": "रिक्वायरमेंट रहती है लेकिन रेट नहीं है। रेट वही आपका डीलर का और वही सेम आ जाता है रेट।" }, { "ucid": "34972178962966931", "idx": 9, "speaker": "agent", "start_s": 17.4, "end_s": 23.8, "text_en": "No sir, it happens in the beginning, basically, what you're saying is correct. In the beginning, the first time you get onboarded onto my system, you understand sir? So after getting onboarded on the system, from the second transaction, sir, you get a benefit of one or two rupees, sir.", "text_native": "नहीं सर, स्टार्टिंग में होता है बेसिकली, बात आपकी सही है। स्टार्टिंग में फर्स्ट टाइम आप ऑनबोर्ड हो जाएंगे ना मेरे सिस्टम पे, समझे सर? तो सिस्टम से ऑनबोर्ड होने के बाद आपको सेकंड ट्रांजैक्शन से सर एक रुपए दो रुपए का बेनिफिट मिलता है सर।" }, { "ucid": "34972178962966931", "idx": 10, "speaker": "customer", "start_s": 23.8, "end_s": 24.9, "text_en": "How much is the difference?", "text_native": "कितना डिफरेंस होता है?" }, { "ucid": "34972178962966931", "idx": 11, "speaker": "agent", "start_s": 25.2, "end_s": 37.4, "text_en": "See sir, basically what happens is that my distributors, okay? So the rate I give them in the beginning, then I will give you the same rate, because of this, what does the distributor say, 'Sir, you are spoiling my market', okay? So what we do is, we first onboard the customer onto our system, okay, for the first transaction. And once you are onboarded on my system, then from the second transaction, sir, you get a benefit of one or two rupees, sir.", "text_native": "देखिए सर बेसिकली क्या होता है कि जो मेरे डिस्ट्रीब्यूटर होते हैं, ठीक है? तो जो उनको मैं रेट दूंगा स्टार्टिंग में, फिर आपको भी मैं वही रेट दूंगा, इससे क्या डिस्ट्रीब्यूटर क्या बोलता है, सर आप मेरा मार्केट खराब कर रहे हैं, ठीक है? तो हम लोग क्या करते हैं कि कस्टमर को पहले अपने सिस्टम पे ऑनबोर्ड करते हैं, ठीक है, फर्स्ट ट्रांजैक्शन। और ऑनबोर्ड आप हो जाएंगे मेरे सिस्टम पे, तो सेकंड ट्रांजैक्शन से सर आपको एक रुपए दो रुपए का बेनिफिट मिलता है सर।" }, { "ucid": "34972178962966931", "idx": 12, "speaker": "agent", "start_s": 38.0, "end_s": 42.2, "text_en": "My name is Abdul Ansari, sir, I am not lying, this is how it happens. Understood my point? This is the thing.", "text_native": "मेरा नाम खुद अब्दुल अंसारी है सर, मैं झूठ नहीं बोल रहा हूं, ऐसा होता है। समझे मेरी बात को? ये चीज है।" }, { "ucid": "34972178962966931", "idx": 13, "speaker": "agent", "start_s": 42.7, "end_s": 45.6, "text_en": "So if you want to start something, you can. On top of that, the market is increasing a lot right now.", "text_native": "तो अगर कुछ स्टार्ट करना चाहते हैं आप तो कर सकते हो। ऊपर से अभी क्या है ना मार्केट बहुत इंक्रीज कर रहा है।" }, { "ucid": "34972178962966931", "idx": 14, "speaker": "customer", "start_s": 45.6, "end_s": 45.8, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "34972178962966931", "idx": 15, "speaker": "agent", "start_s": 46.1, "end_s": 48.9, "text_en": "If you want to purchase something, sir, you can purchase it quickly. The rate is increasing.", "text_native": "अगर आप कुछ परचेस करना चाहते हो सर, जल्दी कर सकते हो परचेस आप। रेट इंक्रीज कर रहा है।" }, { "ucid": "34972178962966931", "idx": 16, "speaker": "agent", "start_s": 49.3, "end_s": 51.1, "text_en": "What do you do? Do you do trading or manufacturing, sir?", "text_native": "क्या करते हैं आप? ट्रेडिंग करते हैं या मैन्युफैक्चरिंग करते हैं सर?" }, { "ucid": "34972178962966931", "idx": 17, "speaker": "customer", "start_s": 51.3, "end_s": 53.4, "text_en": "We work with channel strips and ducting. GI ducting.", "text_native": "अपना चैनल पट्टी का और डक्टिंग का काम है। जी आई डक्टिंग।" }, { "ucid": "34972178962966931", "idx": 18, "speaker": "agent", "start_s": 53.6, "end_s": 54.8, "text_en": "Oh okay, ducting and channel strips?", "text_native": "अच्छा अच्छा, डक्टिंग का और चैनल पट्टी का है?" }, { "ucid": "34972178962966931", "idx": 19, "speaker": "customer", "start_s": 55.1, "end_s": 55.3, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "34972178962966931", "idx": 20, "speaker": "agent", "start_s": 55.7, "end_s": 58.3, "text_en": "Oh okay. What would be the monthly consumption? How many tons of material do you take monthly?", "text_native": "अच्छा अच्छा। मंथली कंसम्पशन कितना होगा? मंथली आप कितना टन लेते हैं मटेरियल?" }, { "ucid": "34972178962966931", "idx": 21, "speaker": "customer", "start_s": 58.5, "end_s": 60.7, "text_en": "Ours is up to twenty tons for now.", "text_native": "अपनी अभी बीस टन तक का है अभी का।" }, { "ucid": "34972178962966931", "idx": 22, "speaker": "agent", "start_s": 60.7, "end_s": 61.2, "text_en": "Oh okay.", "text_native": "अच्छा अच्छा।" }, { "ucid": "34972178962966931", "idx": 23, "speaker": "customer", "start_s": 61.2, "end_s": 62.7, "text_en": "And we are increasing the machinery in four days.", "text_native": "और मशीन बढ़ा रहे हैं अभी चार दिन में।" }, { "ucid": "34972178962966931", "idx": 24, "speaker": "agent", "start_s": 62.7, "end_s": 66.4, "text_en": "Oh okay. If you want to purchase something now, you can purchase it, okay? Because what's happening is that from next week, sir, the rate is going to increase.", "text_native": "अच्छा अच्छा। अभी कुछ परचेस करना आप चाह रहे हैं तो परचेस कर सकते हैं, ठीक है? बिकॉज़ क्या है ना कि अभी नेक्स्ट वीक से सर रेट बढ़ने वाला है।" }, { "ucid": "34972178962966931", "idx": 25, "speaker": "customer", "start_s": 66.4, "end_s": 69.4, "text_en": "No, not right now, for now. We just made a purchase last week itself.", "text_native": "नहीं, अभी अभी तो फिलहाल नहीं है। अभी जस्ट लास्ट वीक में ही परचेस हुआ हमारा।" }, { "ucid": "34972178962966931", "idx": 26, "speaker": "agent", "start_s": 69.6, "end_s": 70.6, "text_en": "Oh okay okay, no problem, no problem.", "text_native": "अच्छा अच्छा अच्छा, कोई ना कोई ना।" }, { "ucid": "34972178962966931", "idx": 27, "speaker": "agent", "start_s": 70.7, "end_s": 72.6, "text_en": "Okay sir, if you have any other purchase plan, please let me know, okay?", "text_native": "ठीक है सर, और कुछ परचेस का प्लान होगा तो मुझे बताइएगा, ठीक है?" }, { "ucid": "34972178962966931", "idx": 28, "speaker": "customer", "start_s": 72.8, "end_s": 73.6, "text_en": "Okay. Okay.", "text_native": "ठीक है। ओके।" }, { "ucid": "34972178962966931", "idx": 29, "speaker": "agent", "start_s": 73.9, "end_s": 74.3, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "34972178962966931", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you have any requirement for steel, sir?", "comment": "Agent did not ask for permission to speak, jumping directly to asking for a requirement." }, { "ucid": "34972178962966931", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a proactive hook; the conversation started with the customer's price objection." }, { "ucid": "34972178962966931", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "What do you do? Do you do trading or manufacturing, sir?... What would be the monthly consumption? How many tons of material do you take monthly?", "comment": "Agent discovered business type, application (ducting), and monthly tonnage (20T), but missed 3 other key questions." }, { "ucid": "34972178962966931", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any specific USPs; the conversation was dominated by a discussion of the pricing model." }, { "ucid": "34972178962966931", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "If you want to purchase something now, you can purchase it, okay?", "comment": "Agent successfully asked if a current requirement exists, which the customer confirmed they did not have." }, { "ucid": "34972178962966931", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "if you have any other purchase plan, please let me know, okay?", "comment": "Agent did not set a committed next step, instead leaving the onus on the customer to re-engage." } ], "objections": [ { "ucid": "34972178962966931", "obj_type": "price", "state": "mishandled", "evidence": "There is a requirement, but the rate is not there. Your dealer's rate and this rate come out to be the same.", "response": "from the second transaction, sir, you get a benefit of one or two rupees, sir." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }