{ "ucid": "34972178962957543", "call_date": "2026-09-17", "start_time": "2026-09-17 12:49:35", "end_time": "2026-09-17 12:53:32", "duration_sec": 237, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Wrap up time exceeded :0", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2332d0aa7a5de0ad2f0e7aab767c088a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1597, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962957543__DIA2332d0aa7a5de0ad2f0e7aab767c088a.mp3", "audio_bytes": 640224, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 213.408, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हेलो?)\n[3s] CUSTOMER: Hello? (हेलो?)\n[4s] CUSTOMER: Yes sir. (हां सर।)\n[5s] AGENT: Hello, Samuday Engineering? (हेलो, समुदय इंजीनियरिंग?)\n[7s] CUSTOMER: Yes, I am speaking, sir. Tell me. (हां बोल रहा हूं सर, बोलिए।)\n[8s] AGENT: Yes, hello, this is Vrishabh Pandey speaking from JSW One. (हां जी नमस्ते, मैं वृषभ पांडे बात कर रहा था JSW One से।)\n[11s] CUSTOMER: Tell me, sir. (बोलिए ना सर।)\n[12s] AGENT: You had registered on our platform, this call is regarding that. Do you have any requirement in PPGL, sir? (आपने हमारे प्लैटफॉर्म पे रजिस्टर किया था उसी के रिगार्डिंग ये कॉल था। कुछ रिक्वायरमेंट थी सर PPGL में?)\n[16s] CUSTOMER: I had a requirement in PPGL, sir. My requirement is actually in 912. (PPGL में था सर। मेरा एक्चुअली 912 में रिक्वायरमेंट रहता है।)\n[19s] AGENT: Okay, in 912. Sir, see, the thing is, we mostly have 1220 coils available. (अच्छा 912 में। सर देखिए कैसा है, हमारे पास तो 1220 की कॉइल्स अवेलेबल रहती है मोस्टली।)\n[23s] CUSTOMER: Okay. (अच्छा।)\n[24s] AGENT: So if you want, would you like to get it slit at your end? Do you need this only, 9- 914? (तो अगर आप चाहें तो आप अपने एंड पे स्लिट करवाना चाहते हैं क्या? आपको यही चाहिए 9- 914?)\n[28s] CUSTOMER: In 914 slitting, my wastage will be high. (914 का स्लिट में तो मेरा वेस्टेज चला जाएगा।)\n[30s] AGENT: Yes, no, that's right. Sir, what is your monthly order quantity? (हां नहीं बराबर है। सर आपका कितना रहता है ये ऑर्डर मंथली?)\n[33s] CUSTOMER: Monthly 20 tons, 25 tons, it varies according to the thickness. (मंथली 20 टन, 25 टन, थिकनेस के हिसाब से अलग-अलग ये रहता है।)\n[36s] AGENT: Okay, so you don't have a fixed order, as I (अच्छा मतलब आपका ये एक फिक्स्ड ऑर्डर नहीं है जैसा मुझे)\n[38s] CUSTOMER: No sir. My requirement is from .80 to 1.4. In regular, .80, .90 and 1 mm, these three thicknesses are more in demand. White color, blue (नहीं सर। मेरा कैसा है .80 to 1.4 तक का रिक्वायरमेंट होता है। रेगुलर में .80, .90 और 1 mm, ये तीन थिकनेस ज्यादा चलता है। वाइट कलर, ब्लू)\n[45s] AGENT: Will you tell me again? Point (एक बार वापस बताएंगे? पॉइंट)\n[46s] CUSTOMER: .80, .90 and 1 mm.\n[49s] AGENT: 1 mm. We generally have it, sir, in PPGL. What is the AZ in this, sir? (1 mm. रहता है सर हमारे पास जनरली PPGL में। कौन सा AZ क्या है सर इसमें?)\n[52s] CUSTOMER: AZ 150, 350 MPA.\n[54s] AGENT: 350 MPA. Okay sir. I will check today. But we do have the material in stock. You said you needed it in a specific color, right? White? (350 MPA. ठीक है सर। हमारे पास आज मैं चेक कर लूंगा। बट रहता है सर मटेरियल हमारे पास स्टॉक अवेलेबल। कोई स्पेसिफिक कलर में चाहिए था ना आप बोल रहे थे? वाइट?)\n[60s] CUSTOMER: Yes, yes. (हां हां।)\n[61s] AGENT: Are you saying something like off-white? (ऑफ वाइट जैसा बोल रहे क्या?)\n[62s] CUSTOMER: Yes, off-white. (हां ऑफ वाइट।)\n[63s] AGENT: Are you saying something like 001? Yes, so the stock is available. (001 जैसा बोल रहे? हां तो स्टॉक तो अवेलेबल है।)\n[65s] CUSTOMER: So do you have anything right now, sir, do you have stock in 1 mm? You see (तो अभी कुछ है क्या सर आपके पास 1 mm में स्टॉक है? आप देखते)\n[67s] AGENT: For now, I... yes, I can get it for you in 1220 for now. Because what we have, this 914 that you are talking about, it can be arranged but it requires a plant order. That's an order of 40-50 tons. You don't even consume that much monthly. (अभी के लिए आपका मैं हां मैं 1220 में मैं आपको करवा दिलवा पाऊंगा अभी के लिए। क्योंकि हमारे पास ये जो रहता है ना 914 जो आप बोल रहे हैं, ये मिल सकता है लेकिन ये प्लांट ऑर्डर लगता है उसके लिए। 40-50 टन का ऑर्डर रहता है। उतना तो आप कंज्यूम ही नहीं करते हैं मंथली।)\n[74s] CUSTOMER: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[75s] AGENT: Hello? (हेलो?)\n[76s] CUSTOMER: Even for 40-50 tons, we will see and take it, but if there is someone else's order and some material is ready in stock, 17 tons, 18 tons, 20 tons, then you tell us that, we will pick that up too. (40-50 टन का तो भी हम देख कर लेंगे, लेकिन अगर कुछ किसी का ऑर्डर होगा और कुछ रेडी होगा मटेरियल स्टॉक में, 17 टन, 18 टन, 20 टन, तो भी आप वो वैसे बताइए, हम वो भी उठा लेंगे।)\n[83s] AGENT: Sir, see, it will be ready, it will definitely be ready. Sir, the problem will be that its width will remain the same. See, the customers who come to us, they ask for 1220 only. So a 900 width is hardly available. (सर देखिए रेडी तो रहेगा, रेडी तो रहेगा ही। सर प्रॉब्लम वही होगा कि वो विड्थ उसकी वही रहेगी। हमारे पास देखिए जो कस्टमर्स आते हैं तो हमारे पास 1220 के ही मांगते हैं। तो 900 की विड्थ तो मुश्किल से मिलती नहीं है।)\n[91s] CUSTOMER: Hmm hmm. (हम्म हम्म।)\n[92s] AGENT: I'll do one thing, I'll check. You need 1 mm right now, urgently, right? (मैं एक काम करता हूं, मैं चेक कर लेता हूं। 1 mm आपको अभी चाहिए ना अर्जेंट में?)\n[95s] CUSTOMER: Yes, yes. (हां हां।)\n[96s] AGENT: Uh, for how many tons? (अह कितना टन का है?)\n[97s] CUSTOMER: Up to 20 tons will also work for me. (20 टन तक के भी चलेंगे मुझे।)\n[99s] AGENT: 20 tons, right? Okay, got it. And you said you wanted off-white. Sir, where will the delivery be? (20 टन ना? ओके गॉट इट। और ऑफ वाइट चाहिए था आप बोल रहे थे। सर डिलीवरी कहां रहेगा?)\n[102s] CUSTOMER: Wardha. (वर्धा।)\n[103s] AGENT: Wardha, near Nagpur. Okay, okay. I'll... Can you tell me a little about your business details, sir, what do you do? (वर्धा, नागपुर के। ठीक है ठीक है। मैं इसका एक अपना थोड़ा बिजनेस डिटेल बता सकते हैं सर आप क्या करते हैं?)\n[107s] CUSTOMER: Yes sir? (हां सर?)\n[108s] AGENT: About the business, can you tell me the nature of business, sir, what do you do? (बिजनेस के बारे में थोड़ा नेचर ऑफ बिजनेस बता सकते हैं सर आप क्या करते हैं?)\n[110s] CUSTOMER: No, this is my trustless roofing work. The one they call self-supported roofing, that. (नहीं, ये मेरा ट्रस्टलेस रूफिंग का वर्किंग है। जिसमें सेल्फ सपोर्टेड रूफिंग बोलते हैं ना, वो।)\n[114s] AGENT: Yes, yes. (हां हां।)\n[115s] CUSTOMER: So, we need this material on a regular basis. (तो हमें क्या है रेगुलर बेसिस पे लगता है ये मटेरियल।)\n[118s] AGENT: Okay sir, I will check. I will have stock, the material will be in the yard. I will create an opportunity for this for you. You need it in 912-14 width, right? (ठीक है सर, मैं चेक कर लेता हूं। मेरे पास स्टॉक रहेगा, मटेरियल हो जाएगा यार्ड में। मैं इसका एक आपको अपॉर्चुनिटी बनाता हूं। 912-14 में चाहिए ना आपको विड्थ?)\n[122s] CUSTOMER: Yes, yes. (हां हां।)\n[123s] AGENT: I'll do one thing, I'll work on it. If I have it in any available width, I will let you know. I will also give you a quotation for whichever available width. Okay, sir? We'll see how we can work this out. (एक काम करता हूं, मैं वर्क कर लेता हूं। अगर मेरे पास कोई जो भी अवेलेबल विड्थ में रहेगा, मैं आपको बता दूंगा। कोटेशन भी दे दूंगा जो भी अवेलेबल विड्थ में। ठीक है ना सर? हम देखते हैं कैसे कर सकते हैं इसको वर्क आउट।)\n[129s] CUSTOMER: Sure sir, sure. (श्योर सर, श्योर।)\n[130s] AGENT: Thank you. I will also WhatsApp you my number. (थैंक यू। आपको WhatsApp भी कर देता हूं अपना नंबर।)\n[132s] CUSTOMER: Okay, okay sir. (ठीक ठीक सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 51, "connected": 1, "audio_notes": "clear: There is some background noise typical of a call center, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "51 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You missed the first two steps of the script; start your supply-led calls with a hook about material availability before asking for the customer's requirements.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "not_in_stockyard", "supply_details": "Customer requires 912/914mm width, but only 1220mm width is available in the stockyard. The required width needs a 40-50 MT plant order.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a roofing manufacturer, has a 20-ton requirement for PPGL in a 912mm width. The agent discovered that only 1220mm width is available in the stockyard for immediate dispatch, and the customer's required width would necessitate a large plant order (40-50 tons). The call ended with the agent promising to check for any available stock in a suitable width and send a quotation.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, hello, this is Vrishabh Pandey speaking from JSW One. CUSTOMER: Tell me, sir. AGENT: You had registered on our platform, this call is regarding that.\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: You had registered on our platform, this call is regarding that. Do you have any requirement in PPGL, sir?\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: Sir, what is your monthly order quantity? ... AGENT: About the business, can you tell me the nature of business, sir, what do you do?\", \"comment\": \"Agent asked about monthly quantity and what the customer manufactures (which also covered end application), but did not ask about current suppliers, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any specific USPs; the conversation was focused entirely on stock availability and specifications.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any requirement in PPGL, sir? ... CUSTOMER: .80, .90 and 1 mm. ... CUSTOMER: AZ 150, 350 MPA. ... AGENT: Uh, for how many tons? ... AGENT: Sir, where will the delivery be?\", \"comment\": \"The agent successfully captured the current requirement, including material, thickness, grade, quantity, and location, although some details were volunteered by the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will also give you a quotation for whichever available width. Okay, sir?\", \"comment\": \"The agent committed to a clear next step of checking stock and sending a quotation, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the first two steps of the script; start your supply-led calls with a hook about material availability before asking for the customer's requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer requires 912/914mm width, but only 1220mm width is available in the stockyard. The required width needs a 40-50 MT plant order.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a roofing manufacturer, has a 20-ton requirement for PPGL in a 912mm width. The agent discovered that only 1220mm width is available in the stockyard for immediate dispatch, and the customer's required width would necessitate a large plant order (40-50 tons). The call ended with the agent promising to check for any available stock in a suitable width and send a quotation.\"}", "error": null, "latency_ms": 36839, "input_tokens": 4916, "output_tokens": 981, "created_at": "2026-09-25 12:04:32", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 2, "neg": 1, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.61, "agent_talk_sec": 67.9, "customer_talk_sec": 43.5, "dead_air_sec": 125.6, "longest_monologue_sec": 7.0, "agent_wpm": 361.4, "interruptions": 0, "agent_turns": 24, "customer_turns": 27, "discovery_qs": 20, "words_agent": 409, "words_customer": 198, "monologue_heavy": 0, "turns": [ { "ucid": "34972178962957543", "idx": 0, "speaker": "customer", "start_s": 1.88, "end_s": 2.4, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "34972178962957543", "idx": 1, "speaker": "customer", "start_s": 3.2, "end_s": 3.6, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "34972178962957543", "idx": 2, "speaker": "customer", "start_s": 4.1, "end_s": 4.6, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "34972178962957543", "idx": 3, "speaker": "agent", "start_s": 5.1, "end_s": 6.4, "text_en": "Hello, Samuday Engineering?", "text_native": "हेलो, समुदय इंजीनियरिंग?" }, { "ucid": "34972178962957543", "idx": 4, "speaker": "customer", "start_s": 6.8, "end_s": 7.8, "text_en": "Yes, I am speaking, sir. Tell me.", "text_native": "हां बोल रहा हूं सर, बोलिए।" }, { "ucid": "34972178962957543", "idx": 5, "speaker": "agent", "start_s": 8.3, "end_s": 11.0, "text_en": "Yes, hello, this is Vrishabh Pandey speaking from JSW One.", "text_native": "हां जी नमस्ते, मैं वृषभ पांडे बात कर रहा था JSW One से।" }, { "ucid": "34972178962957543", "idx": 6, "speaker": "customer", "start_s": 11.4, "end_s": 12.1, "text_en": "Tell me, sir.", "text_native": "बोलिए ना सर।" }, { "ucid": "34972178962957543", "idx": 7, "speaker": "agent", "start_s": 12.4, "end_s": 15.8, "text_en": "You had registered on our platform, this call is regarding that. Do you have any requirement in PPGL, sir?", "text_native": "आपने हमारे प्लैटफॉर्म पे रजिस्टर किया था उसी के रिगार्डिंग ये कॉल था। कुछ रिक्वायरमेंट थी सर PPGL में?" }, { "ucid": "34972178962957543", "idx": 8, "speaker": "customer", "start_s": 16.2, "end_s": 19.2, "text_en": "I had a requirement in PPGL, sir. My requirement is actually in 912.", "text_native": "PPGL में था सर। मेरा एक्चुअली 912 में रिक्वायरमेंट रहता है।" }, { "ucid": "34972178962957543", "idx": 9, "speaker": "agent", "start_s": 19.4, "end_s": 22.4, "text_en": "Okay, in 912. Sir, see, the thing is, we mostly have 1220 coils available.", "text_native": "अच्छा 912 में। सर देखिए कैसा है, हमारे पास तो 1220 की कॉइल्स अवेलेबल रहती है मोस्टली।" }, { "ucid": "34972178962957543", "idx": 10, "speaker": "customer", "start_s": 23.4, "end_s": 23.8, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178962957543", "idx": 11, "speaker": "agent", "start_s": 24.3, "end_s": 27.4, "text_en": "So if you want, would you like to get it slit at your end? Do you need this only, 9- 914?", "text_native": "तो अगर आप चाहें तो आप अपने एंड पे स्लिट करवाना चाहते हैं क्या? आपको यही चाहिए 9- 914?" }, { "ucid": "34972178962957543", "idx": 12, "speaker": "customer", "start_s": 27.8, "end_s": 29.8, "text_en": "In 914 slitting, my wastage will be high.", "text_native": "914 का स्लिट में तो मेरा वेस्टेज चला जाएगा।" }, { "ucid": "34972178962957543", "idx": 13, "speaker": "agent", "start_s": 30.2, "end_s": 32.2, "text_en": "Yes, no, that's right. Sir, what is your monthly order quantity?", "text_native": "हां नहीं बराबर है। सर आपका कितना रहता है ये ऑर्डर मंथली?" }, { "ucid": "34972178962957543", "idx": 14, "speaker": "customer", "start_s": 32.6, "end_s": 35.8, "text_en": "Monthly 20 tons, 25 tons, it varies according to the thickness.", "text_native": "मंथली 20 टन, 25 टन, थिकनेस के हिसाब से अलग-अलग ये रहता है।" }, { "ucid": "34972178962957543", "idx": 15, "speaker": "agent", "start_s": 36.1, "end_s": 38.1, "text_en": "Okay, so you don't have a fixed order, as I", "text_native": "अच्छा मतलब आपका ये एक फिक्स्ड ऑर्डर नहीं है जैसा मुझे" }, { "ucid": "34972178962957543", "idx": 16, "speaker": "customer", "start_s": 38.4, "end_s": 44.8, "text_en": "No sir. My requirement is from .80 to 1.4. In regular, .80, .90 and 1 mm, these three thicknesses are more in demand. White color, blue", "text_native": "नहीं सर। मेरा कैसा है .80 to 1.4 तक का रिक्वायरमेंट होता है। रेगुलर में .80, .90 और 1 mm, ये तीन थिकनेस ज्यादा चलता है। वाइट कलर, ब्लू" }, { "ucid": "34972178962957543", "idx": 17, "speaker": "agent", "start_s": 44.8, "end_s": 45.8, "text_en": "Will you tell me again? Point", "text_native": "एक बार वापस बताएंगे? पॉइंट" }, { "ucid": "34972178962957543", "idx": 18, "speaker": "customer", "start_s": 46.2, "end_s": 48.8, "text_en": ".80, .90 and 1 mm.", "text_native": ".80, .90 and 1 mm." }, { "ucid": "34972178962957543", "idx": 19, "speaker": "agent", "start_s": 49.2, "end_s": 52.0, "text_en": "1 mm. We generally have it, sir, in PPGL. What is the AZ in this, sir?", "text_native": "1 mm. रहता है सर हमारे पास जनरली PPGL में। कौन सा AZ क्या है सर इसमें?" }, { "ucid": "34972178962957543", "idx": 20, "speaker": "customer", "start_s": 52.0, "end_s": 53.6, "text_en": "AZ 150, 350 MPA.", "text_native": "AZ 150, 350 MPA." }, { "ucid": "34972178962957543", "idx": 21, "speaker": "agent", "start_s": 54.4, "end_s": 59.8, "text_en": "350 MPA. Okay sir. I will check today. But we do have the material in stock. You said you needed it in a specific color, right? White?", "text_native": "350 MPA. ठीक है सर। हमारे पास आज मैं चेक कर लूंगा। बट रहता है सर मटेरियल हमारे पास स्टॉक अवेलेबल। कोई स्पेसिफिक कलर में चाहिए था ना आप बोल रहे थे? वाइट?" }, { "ucid": "34972178962957543", "idx": 22, "speaker": "customer", "start_s": 60.0, "end_s": 60.4, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178962957543", "idx": 23, "speaker": "agent", "start_s": 60.8, "end_s": 61.6, "text_en": "Are you saying something like off-white?", "text_native": "ऑफ वाइट जैसा बोल रहे क्या?" }, { "ucid": "34972178962957543", "idx": 24, "speaker": "customer", "start_s": 62.0, "end_s": 62.6, "text_en": "Yes, off-white.", "text_native": "हां ऑफ वाइट।" }, { "ucid": "34972178962957543", "idx": 25, "speaker": "agent", "start_s": 62.9, "end_s": 64.8, "text_en": "Are you saying something like 001? Yes, so the stock is available.", "text_native": "001 जैसा बोल रहे? हां तो स्टॉक तो अवेलेबल है।" }, { "ucid": "34972178962957543", "idx": 26, "speaker": "customer", "start_s": 64.8, "end_s": 66.8, "text_en": "So do you have anything right now, sir, do you have stock in 1 mm? You see", "text_native": "तो अभी कुछ है क्या सर आपके पास 1 mm में स्टॉक है? आप देखते" }, { "ucid": "34972178962957543", "idx": 27, "speaker": "agent", "start_s": 66.8, "end_s": 73.8, "text_en": "For now, I... yes, I can get it for you in 1220 for now. Because what we have, this 914 that you are talking about, it can be arranged but it requires a plant order. That's an order of 40-50 tons. You don't even consume that much monthly.", "text_native": "अभी के लिए आपका मैं हां मैं 1220 में मैं आपको करवा दिलवा पाऊंगा अभी के लिए। क्योंकि हमारे पास ये जो रहता है ना 914 जो आप बोल रहे हैं, ये मिल सकता है लेकिन ये प्लांट ऑर्डर लगता है उसके लिए। 40-50 टन का ऑर्डर रहता है। उतना तो आप कंज्यूम ही नहीं करते हैं मंथली।" }, { "ucid": "34972178962957543", "idx": 28, "speaker": "customer", "start_s": 74.4, "end_s": 75.2, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "34972178962957543", "idx": 29, "speaker": "agent", "start_s": 75.4, "end_s": 75.8, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "34972178962957543", "idx": 30, "speaker": "customer", "start_s": 76.4, "end_s": 83.0, "text_en": "Even for 40-50 tons, we will see and take it, but if there is someone else's order and some material is ready in stock, 17 tons, 18 tons, 20 tons, then you tell us that, we will pick that up too.", "text_native": "40-50 टन का तो भी हम देख कर लेंगे, लेकिन अगर कुछ किसी का ऑर्डर होगा और कुछ रेडी होगा मटेरियल स्टॉक में, 17 टन, 18 टन, 20 टन, तो भी आप वो वैसे बताइए, हम वो भी उठा लेंगे।" }, { "ucid": "34972178962957543", "idx": 31, "speaker": "agent", "start_s": 83.0, "end_s": 89.8, "text_en": "Sir, see, it will be ready, it will definitely be ready. Sir, the problem will be that its width will remain the same. See, the customers who come to us, they ask for 1220 only. So a 900 width is hardly available.", "text_native": "सर देखिए रेडी तो रहेगा, रेडी तो रहेगा ही। सर प्रॉब्लम वही होगा कि वो विड्थ उसकी वही रहेगी। हमारे पास देखिए जो कस्टमर्स आते हैं तो हमारे पास 1220 के ही मांगते हैं। तो 900 की विड्थ तो मुश्किल से मिलती नहीं है।" }, { "ucid": "34972178962957543", "idx": 32, "speaker": "customer", "start_s": 90.6, "end_s": 91.2, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "34972178962957543", "idx": 33, "speaker": "agent", "start_s": 92.2, "end_s": 94.6, "text_en": "I'll do one thing, I'll check. You need 1 mm right now, urgently, right?", "text_native": "मैं एक काम करता हूं, मैं चेक कर लेता हूं। 1 mm आपको अभी चाहिए ना अर्जेंट में?" }, { "ucid": "34972178962957543", "idx": 34, "speaker": "customer", "start_s": 94.8, "end_s": 95.4, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178962957543", "idx": 35, "speaker": "agent", "start_s": 95.9, "end_s": 97.0, "text_en": "Uh, for how many tons?", "text_native": "अह कितना टन का है?" }, { "ucid": "34972178962957543", "idx": 36, "speaker": "customer", "start_s": 97.4, "end_s": 98.8, "text_en": "Up to 20 tons will also work for me.", "text_native": "20 टन तक के भी चलेंगे मुझे।" }, { "ucid": "34972178962957543", "idx": 37, "speaker": "agent", "start_s": 98.8, "end_s": 102.0, "text_en": "20 tons, right? Okay, got it. And you said you wanted off-white. Sir, where will the delivery be?", "text_native": "20 टन ना? ओके गॉट इट। और ऑफ वाइट चाहिए था आप बोल रहे थे। सर डिलीवरी कहां रहेगा?" }, { "ucid": "34972178962957543", "idx": 38, "speaker": "customer", "start_s": 102.4, "end_s": 103.0, "text_en": "Wardha.", "text_native": "वर्धा।" }, { "ucid": "34972178962957543", "idx": 39, "speaker": "agent", "start_s": 103.2, "end_s": 106.8, "text_en": "Wardha, near Nagpur. Okay, okay. I'll... Can you tell me a little about your business details, sir, what do you do?", "text_native": "वर्धा, नागपुर के। ठीक है ठीक है। मैं इसका एक अपना थोड़ा बिजनेस डिटेल बता सकते हैं सर आप क्या करते हैं?" }, { "ucid": "34972178962957543", "idx": 40, "speaker": "customer", "start_s": 107.2, "end_s": 107.6, "text_en": "Yes sir?", "text_native": "हां सर?" }, { "ucid": "34972178962957543", "idx": 41, "speaker": "agent", "start_s": 108.0, "end_s": 110.0, "text_en": "About the business, can you tell me the nature of business, sir, what do you do?", "text_native": "बिजनेस के बारे में थोड़ा नेचर ऑफ बिजनेस बता सकते हैं सर आप क्या करते हैं?" }, { "ucid": "34972178962957543", "idx": 42, "speaker": "customer", "start_s": 110.2, "end_s": 113.8, "text_en": "No, this is my trustless roofing work. The one they call self-supported roofing, that.", "text_native": "नहीं, ये मेरा ट्रस्टलेस रूफिंग का वर्किंग है। जिसमें सेल्फ सपोर्टेड रूफिंग बोलते हैं ना, वो।" }, { "ucid": "34972178962957543", "idx": 43, "speaker": "agent", "start_s": 114.2, "end_s": 114.6, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178962957543", "idx": 44, "speaker": "customer", "start_s": 115.2, "end_s": 117.0, "text_en": "So, we need this material on a regular basis.", "text_native": "तो हमें क्या है रेगुलर बेसिस पे लगता है ये मटेरियल।" }, { "ucid": "34972178962957543", "idx": 45, "speaker": "agent", "start_s": 117.6, "end_s": 122.0, "text_en": "Okay sir, I will check. I will have stock, the material will be in the yard. I will create an opportunity for this for you. You need it in 912-14 width, right?", "text_native": "ठीक है सर, मैं चेक कर लेता हूं। मेरे पास स्टॉक रहेगा, मटेरियल हो जाएगा यार्ड में। मैं इसका एक आपको अपॉर्चुनिटी बनाता हूं। 912-14 में चाहिए ना आपको विड्थ?" }, { "ucid": "34972178962957543", "idx": 46, "speaker": "customer", "start_s": 122.2, "end_s": 122.6, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178962957543", "idx": 47, "speaker": "agent", "start_s": 123.0, "end_s": 128.4, "text_en": "I'll do one thing, I'll work on it. If I have it in any available width, I will let you know. I will also give you a quotation for whichever available width. Okay, sir? We'll see how we can work this out.", "text_native": "एक काम करता हूं, मैं वर्क कर लेता हूं। अगर मेरे पास कोई जो भी अवेलेबल विड्थ में रहेगा, मैं आपको बता दूंगा। कोटेशन भी दे दूंगा जो भी अवेलेबल विड्थ में। ठीक है ना सर? हम देखते हैं कैसे कर सकते हैं इसको वर्क आउट।" }, { "ucid": "34972178962957543", "idx": 48, "speaker": "customer", "start_s": 128.8, "end_s": 129.6, "text_en": "Sure sir, sure.", "text_native": "श्योर सर, श्योर।" }, { "ucid": "34972178962957543", "idx": 49, "speaker": "agent", "start_s": 130.0, "end_s": 131.8, "text_en": "Thank you. I will also WhatsApp you my number.", "text_native": "थैंक यू। आपको WhatsApp भी कर देता हूं अपना नंबर।" }, { "ucid": "34972178962957543", "idx": 50, "speaker": "customer", "start_s": 132.2, "end_s": 132.8, "text_en": "Okay, okay sir.", "text_native": "ठीक ठीक सर।" } ], "steps": [ { "ucid": "34972178962957543", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Yes, hello, this is Vrishabh Pandey speaking from JSW One. CUSTOMER: Tell me, sir. AGENT: You had registered on our platform, this call is regarding that.", "comment": "The agent identified himself and the company but did not ask for permission to speak or if it was a good time." }, { "ucid": "34972178962957543", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: You had registered on our platform, this call is regarding that. Do you have any requirement in PPGL, sir?", "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements." }, { "ucid": "34972178962957543", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "AGENT: Sir, what is your monthly order quantity? ... AGENT: About the business, can you tell me the nature of business, sir, what do you do?", "comment": "Agent asked about monthly quantity and what the customer manufactures (which also covered end application), but did not ask about current suppliers, JSW share, or payment terms." }, { "ucid": "34972178962957543", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any specific USPs; the conversation was focused entirely on stock availability and specifications." }, { "ucid": "34972178962957543", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Do you have any requirement in PPGL, sir? ... CUSTOMER: .80, .90 and 1 mm. ... CUSTOMER: AZ 150, 350 MPA. ... AGENT: Uh, for how many tons? ... AGENT: Sir, where will the delivery be?", "comment": "The agent successfully captured the current requirement, including material, thickness, grade, quantity, and location, although some details were volunteered by the customer." }, { "ucid": "34972178962957543", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "AGENT: I will also give you a quotation for whichever available width. Okay, sir?", "comment": "The agent committed to a clear next step of checking stock and sending a quotation, which the customer agreed to." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }