{
  "ucid": "34972178962952611",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:48:46",
  "end_time": "2026-09-17 12:51:06",
  "duration_sec": 140,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7f59d7a1bf6616a57de6618f25977e5f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1598,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962952611__DIA7f59d7a1bf6616a57de6618f25977e5f.mp3",
  "audio_bytes": 380592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 126.864,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hey, where did it go? Harish, start the video.   (हे, कहाँ चला गया? हरीश, स्टार्ट कर वीडियो।)\n[3s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] AGENT: Uh sir good afternoon. This is Karthik speaking from JSW One.   (Uh sir good afternoon. Karthik se baat kar raha tha JSW One se.)\n[7s] CUSTOMER: Yes.   (हांजी।)\n[8s] AGENT: Uh yes sir, do you have any requirement for JSW right now, sir?   (अह हांजी सर, अभी अपना कुछ requirement है क्या JSW का सर?)\n[10s] CUSTOMER: Sir, we give it, but we don't get rates from you. You take the requirement, say you're sending the quotation right away. For weeks, the quotation doesn't arrive.   (सर देते हैं, आपके यहां से rate ही नहीं मिलते हैं। Requirement ले लेते हैं, quotation के लिए बोल देते हैं कि अभी भेज रहे हैं। हफ्ते हफ्ते तक quotation ही नहीं आती।)\n[16s] AGENT: Hmm, sir that last requirement was not in stock, and to inform that...   (हम्म, सर वो last requirement तो stock में नहीं था, और वो inform तो...)\n[19s] CUSTOMER: No, it wasn't in stock, but you have to inform, man. I gave two requirements, no reply is coming, nor is the person picking up the phone. Who will do business with you people like this?   (नहीं stock में नहीं था, inform तो करना होता है ना यार। दो requirement दी, ना कोई जवाब आ रहा है, ना फोन उठा रहा है अगला बंदा। कौन करेगा ऐसे काम आप लोगों के साथ?)\n[25s] AGENT: Uh...   (अह...)\n[26s] CUSTOMER: Which phone for you... There was some madam named JSW Anupama.   (आपको कौन सी फोन... JSW Anupama करके कोई मैडम थी।)\n[29s] AGENT: I see.   (अच्छा।)\n[30s] CUSTOMER: Now the phone, I mean, I get regular calls from JSW One, but when I give a requirement, there's no response, man.   (अब फोन, मतलब फोन बराबर आते हैं मेरेको JSW One से, जब requirement दो कोई जवाब नहीं आता यार।)\n[34s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[35s] AGENT: Hmm, okay sir, I'll take the requirement, we will give it our best try. We do keep stock.   (हम्म, चलिए सर, मैं requirement लेता हूं, वो तो अपना best try देगा। वो तो stock करते ही हैं।)\n[39s] CUSTOMER: Okay.   (ठीक है।)\n[39s] AGENT: Sir, if you have something now, can you tell me?   (अभी सर है कुछ तो बता सकते हो आप?)\n[41s] CUSTOMER: Sir, that old requirement has come up again in repeat. If you have it, let me know, if not then it's okay.   (सर वो जो पुरानी requirement थी वो फिरसे repeat में आ रखी है। अगर हो तो मेरेको बता देना, नहीं हो तो कोई बात नहीं।)\n[44s] AGENT: 1250, right?   (1250 ना?)\n[45s] CUSTOMER: Yes?   (हांजी?)\n[46s] CUSTOMER: No 3 1250... below 3 1250, sir, it was for color coated sheet. Color coated TPTL coil in black color.   (नहीं 3 1250... 3 1250 के नीचे सर color coated sheet की थी। Color coated TPTL coil black color में।)\n[51s] AGENT: I see.   (अच्छा।)\n[52s] CUSTOMER: R A L 9... yes.   (R A L 9... हां।)\n[53s] AGENT: Jet black, this in profile... you needed coil?   (Jet black, ये profile में... coil चाहिए था?)\n[55s] CUSTOMER: Is it jet black?   (Jet black है क्या?)\n[56s] CUSTOMER: I need it in coil form. Coil. Coil.   (Coil form में चाहिए। Coil. Coil.)\n[58s] AGENT: Okay. Profile...   (ठीक है। Profile...)\n[60s] CUSTOMER: No, I don't use profile at my place.   (नहीं profile नहीं लगती मेरे यहां पे।)\n[61s] AGENT: I see. No, I mean, with the coil, what further processing will you do?   (अच्छा। नहीं मतलब coil का मतलब आप further processing क्या करोगे?)\n[64s] CUSTOMER: We get it slitted and then make our items from it.   (उसको slitting करवा के हम उसके अंदर अपनी item बनाते हैं।)\n[66s] AGENT: Okay, fine. Okay. One second. Jet black. Okay. One moment...   (अच्छा ठीक है। Okay. One second. Jet black. ठीक है। एक बार...)\n[70s] CUSTOMER: For you the color code... of six tons...   (आपको color code... छे टन की...)\n[71s] AGENT: Yes, of six tons...   (हां छे टन की...)\n[71s] CUSTOMER: Assume it, no problem. You note down the color code. R A L 9005.   (मान लो आप, कोई दिक्कत नहीं। आपको color code note कर लो। R A L 9005.)\n[75s] AGENT: Yes, 9005 jet black. Okay.   (हां 9005 jet black. ठीक है।)\n[76s] AGENT: This is used more in the north. Okay, well, I'll check, if it's available I'll definitely let you know.   (ये north में ज्यादा लगता है। ठीक है, चलो मैं देख लेता हूं, होगा तो बताता हूं फिर बिल्कुल।)\n[80s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 37,
  "connected": 1,
  "audio_notes": "clear: Initial crosstalk from a third party before the main call begins.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "37 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a past service failure, first acknowledge their frustration and apologize, then commit to a firm response time for this new inquiry before proceeding.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Customer's previous inquiry for the same material (Color coated TPTL coil, RAL 9005) was not fulfilled as it was 'not in stock'.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer immediately complained about a past inquiry where they never received a quote. The agent explained it was due to lack of stock. The customer then repeated the same requirement: 6 tons of color-coated TPTL coil in black (RAL 9005). The agent took the details and promised to check for availability, leaving the outcome uncertain.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh yes sir, do you have any requirement for JSW right now, sir?\", \"comment\": \"agent did not ask if it was a good time to talk, jumping directly to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not provide a supply or price hook; the customer's complaint pre-empted any chance to do so.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"No, I mean, with the coil, what further processing will you do?\", \"comment\": \"agent only established what the customer manufactures and the end application, missing 4 of 6 discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not pitch any USPs; the call was focused on capturing a specific, pre-existing requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, if you have something now, can you tell me?\", \"comment\": \"agent successfully asked for and captured the details of the customer's current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"well, I'll check, if it's available I'll definitely let you know.\", \"comment\": \"the closing was a vague promise, not a committed next step with a specific turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a past service failure, first acknowledge their frustration and apologize, then commit to a firm response time for this new inquiry before proceeding.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer's previous inquiry for the same material (Color coated TPTL coil, RAL 9005) was not fulfilled as it was 'not in stock'.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer immediately complained about a past inquiry where they never received a quote. The agent explained it was due to lack of stock. The customer then repeated the same requirement: 6 tons of color-coated TPTL coil in black (RAL 9005). The agent took the details and promised to check for availability, leaving the outcome uncertain.\"}",
  "error": null,
  "latency_ms": 42906,
  "input_tokens": 3928,
  "output_tokens": 802,
  "created_at": "2026-09-25 12:04:40",
  "sentiment": "negative",
  "sentiment_score": -0.469,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 13,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.419,
  "agent_talk_sec": 30.4,
  "customer_talk_sec": 42.1,
  "dead_air_sec": 67.5,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 270.4,
  "interruptions": 1,
  "agent_turns": 18,
  "customer_turns": 18,
  "discovery_qs": 5,
  "words_agent": 137,
  "words_customer": 202,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962952611",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.8,
      "end_s": 2.8,
      "text_en": "Hey, where did it go? Harish, start the video.",
      "text_native": "हे, कहाँ चला गया? हरीश, स्टार्ट कर वीडियो।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178962952611",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 4.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178962952611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.29,
      "end_s": 6.81,
      "text_en": "Uh sir good afternoon. This is Karthik speaking from JSW One.",
      "text_native": "Uh sir good afternoon. Karthik se baat kar raha tha JSW One se."
    },
    {
      "ucid": "34972178962952611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.8,
      "text_en": "Uh yes sir, do you have any requirement for JSW right now, sir?",
      "text_native": "अह हांजी सर, अभी अपना कुछ requirement है क्या JSW का सर?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 16.0,
      "text_en": "Sir, we give it, but we don't get rates from you. You take the requirement, say you're sending the quotation right away. For weeks, the quotation doesn't arrive.",
      "text_native": "सर देते हैं, आपके यहां से rate ही नहीं मिलते हैं। Requirement ले लेते हैं, quotation के लिए बोल देते हैं कि अभी भेज रहे हैं। हफ्ते हफ्ते तक quotation ही नहीं आती।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 19.0,
      "text_en": "Hmm, sir that last requirement was not in stock, and to inform that...",
      "text_native": "हम्म, सर वो last requirement तो stock में नहीं था, और वो inform तो..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 24.5,
      "text_en": "No, it wasn't in stock, but you have to inform, man. I gave two requirements, no reply is coming, nor is the person picking up the phone. Who will do business with you people like this?",
      "text_native": "नहीं stock में नहीं था, inform तो करना होता है ना यार। दो requirement दी, ना कोई जवाब आ रहा है, ना फोन उठा रहा है अगला बंदा। कौन करेगा ऐसे काम आप लोगों के साथ?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 25.5,
      "text_en": "Uh...",
      "text_native": "अह..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 28.5,
      "text_en": "Which phone for you... There was some madam named JSW Anupama.",
      "text_native": "आपको कौन सी फोन... JSW Anupama करके कोई मैडम थी।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 29.2,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 33.5,
      "text_en": "Now the phone, I mean, I get regular calls from JSW One, but when I give a requirement, there's no response, man.",
      "text_native": "अब फोन, मतलब फोन बराबर आते हैं मेरेको JSW One से, जब requirement दो कोई जवाब नहीं आता यार।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 34.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 38.5,
      "text_en": "Hmm, okay sir, I'll take the requirement, we will give it our best try. We do keep stock.",
      "text_native": "हम्म, चलिए सर, मैं requirement लेता हूं, वो तो अपना best try देगा। वो तो stock करते ही हैं।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 40.5,
      "text_en": "Sir, if you have something now, can you tell me?",
      "text_native": "अभी सर है कुछ तो बता सकते हो आप?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 44.5,
      "text_en": "Sir, that old requirement has come up again in repeat. If you have it, let me know, if not then it's okay.",
      "text_native": "सर वो जो पुरानी requirement थी वो फिरसे repeat में आ रखी है। अगर हो तो मेरेको बता देना, नहीं हो तो कोई बात नहीं।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.2,
      "text_en": "1250, right?",
      "text_native": "1250 ना?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 19,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 45.8,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 51.0,
      "text_en": "No 3 1250... below 3 1250, sir, it was for color coated sheet. Color coated TPTL coil in black color.",
      "text_native": "नहीं 3 1250... 3 1250 के नीचे सर color coated sheet की थी। Color coated TPTL coil black color में।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 21,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 51.5,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 22,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 52.8,
      "text_en": "R A L 9... yes.",
      "text_native": "R A L 9... हां।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 23,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 55.0,
      "text_en": "Jet black, this in profile... you needed coil?",
      "text_native": "Jet black, ये profile में... coil चाहिए था?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 55.5,
      "text_en": "Is it jet black?",
      "text_native": "Jet black है क्या?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 25,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 57.8,
      "text_en": "I need it in coil form. Coil. Coil.",
      "text_native": "Coil form में चाहिए। Coil. Coil."
    },
    {
      "ucid": "34972178962952611",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 59.5,
      "text_en": "Okay. Profile...",
      "text_native": "ठीक है। Profile..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 27,
      "speaker": "customer",
      "start_s": 59.5,
      "end_s": 60.8,
      "text_en": "No, I don't use profile at my place.",
      "text_native": "नहीं profile नहीं लगती मेरे यहां पे।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 28,
      "speaker": "agent",
      "start_s": 61.0,
      "end_s": 63.5,
      "text_en": "I see. No, I mean, with the coil, what further processing will you do?",
      "text_native": "अच्छा। नहीं मतलब coil का मतलब आप further processing क्या करोगे?"
    },
    {
      "ucid": "34972178962952611",
      "idx": 29,
      "speaker": "customer",
      "start_s": 63.6,
      "end_s": 66.0,
      "text_en": "We get it slitted and then make our items from it.",
      "text_native": "उसको slitting करवा के हम उसके अंदर अपनी item बनाते हैं।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 30,
      "speaker": "agent",
      "start_s": 66.1,
      "end_s": 70.2,
      "text_en": "Okay, fine. Okay. One second. Jet black. Okay. One moment...",
      "text_native": "अच्छा ठीक है। Okay. One second. Jet black. ठीक है। एक बार..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 70.8,
      "text_en": "For you the color code... of six tons...",
      "text_native": "आपको color code... छे टन की..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 32,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 71.2,
      "text_en": "Yes, of six tons...",
      "text_native": "हां छे टन की..."
    },
    {
      "ucid": "34972178962952611",
      "idx": 33,
      "speaker": "customer",
      "start_s": 71.2,
      "end_s": 74.5,
      "text_en": "Assume it, no problem. You note down the color code. R A L 9005.",
      "text_native": "मान लो आप, कोई दिक्कत नहीं। आपको color code note कर लो। R A L 9005."
    },
    {
      "ucid": "34972178962952611",
      "idx": 34,
      "speaker": "agent",
      "start_s": 74.6,
      "end_s": 76.0,
      "text_en": "Yes, 9005 jet black. Okay.",
      "text_native": "हां 9005 jet black. ठीक है।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 35,
      "speaker": "agent",
      "start_s": 76.5,
      "end_s": 79.8,
      "text_en": "This is used more in the north. Okay, well, I'll check, if it's available I'll definitely let you know.",
      "text_native": "ये north में ज्यादा लगता है। ठीक है, चलो मैं देख लेता हूं, होगा तो बताता हूं फिर बिल्कुल।"
    },
    {
      "ucid": "34972178962952611",
      "idx": 36,
      "speaker": "customer",
      "start_s": 80.0,
      "end_s": 80.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962952611",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, do you have any requirement for JSW right now, sir?",
      "comment": "agent did not ask if it was a good time to talk, jumping directly to the requirement."
    },
    {
      "ucid": "34972178962952611",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not provide a supply or price hook; the customer's complaint pre-empted any chance to do so."
    },
    {
      "ucid": "34972178962952611",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "No, I mean, with the coil, what further processing will you do?",
      "comment": "agent only established what the customer manufactures and the end application, missing 4 of 6 discovery questions."
    },
    {
      "ucid": "34972178962952611",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not pitch any USPs; the call was focused on capturing a specific, pre-existing requirement."
    },
    {
      "ucid": "34972178962952611",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, if you have something now, can you tell me?",
      "comment": "agent successfully asked for and captured the details of the customer's current requirement."
    },
    {
      "ucid": "34972178962952611",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "well, I'll check, if it's available I'll definitely let you know.",
      "comment": "the closing was a vague promise, not a committed next step with a specific turnaround time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}