{
  "ucid": "34972178962500942",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:33:29",
  "end_time": "2026-09-17 11:40:34",
  "duration_sec": 425,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA839d9b91c8c922ce3fd61c0c40272b77.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1631,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962500942__DIA839d9b91c8c922ce3fd61c0c40272b77.mp3",
  "audio_bytes": 1239192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 413.064,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (હેલો)\n[1s] AGENT: Yeah hi, Ronak Mehta speaking from JSW One.   (Yeah hi, રોનક મહેતા વાત કરું છું from JSW One.)\n[3s] CUSTOMER: Yes yes, hello.   (હા હા, હેલો.)\n[4s] AGENT: So is there any requirement, sir, for CR coil?   (તો કઈ requirement આવે છે સર CR coil માં?)\n[6s] CUSTOMER: For CR coil, I had told you that you have a requirement, then maybe you didn't call, it came back, and I tried to call you but it didn't connect to you.   (CR coil માં મેં તમને કીધું તું તમારે requirement છે, પછી તમે શાયદ call નતો, પાછો આવ્યો અને મેં તમને call કરવાની try કરી તો તમને લાગ્યો નતો.)\n[12s] AGENT: Okay, so your account is visible, that's why I connected with you.   (Okay, તો તમારો account દેખાઈ રહ્યું છે એટલે માટે મેં connect કર્યું તમારે.)\n[14s] AGENT: Yes, so you tell me what the requirement is, so I can cater to you for that. I am also pinging you on WhatsApp.   (હા, તો તમે મને જણાવો કે શું requirement છે તો હું એટલા માટે તમને cater up કરી આપું. તમને હું ping પણ કરું છું WhatsApp પર.)\n[18s] CUSTOMER: Just one minute, okay, please stay on the line.   (એક જ એક જ મિનિટ હો, ચાલુ રાખજો ને.)\n[21s] AGENT: Okay.\n[26s] CUSTOMER: Hello, I, sir, I just have one doubt with you. What is the difference between CR1 and CR2?   (હેલો, મારે, સર, મને એક ખાલી તમારી સાથે મને એક doubt છે. CR1 અને CR2 માં difference શું છે?)\n[32s] AGENT: Sir, the difference is in the grade and ductility.   (સર, grade અને ductility માં difference આવે છે.)\n[34s] CUSTOMER: Yes.   (હા.)\n[35s] AGENT: Yes, and there will be a slight price difference as well.   (Yes, અને થોડો price difference પણ રહેશે.)\n[37s] CUSTOMER: Price variation, so is CR1 cheaper or is CR2 cheaper?   (Price variation, તો CR1 સસ્તું કે CR2 સસ્તું?)\n[39s] AGENT: I will have to check this.   (આ મારે check કરવું પડશે મને.)\n[40s] CUSTOMER: Just tell me. The thing is, sir, that what I procure from outside, both CR1 and CR2 work in my machine.   (મને એક જરા કયો ને. હું એમાં એવું છે સર, કે હું જે બહારથી લઉં છું ને, તો CR1 ને CR2 બંને મારા machine માં તો ચાલે છે.)\n[45s] AGENT: Okay.\n[45s] CUSTOMER: So whichever is cheaper in price, I would prefer that, right?   (તો મને જે price માં જે સસ્તું પડતું હોય એ હું એ જ prefer કરું ને તો તો.)\n[48s] AGENT: Understood. How it is, sir, is that with CR2, your drawing quality will increase in it.   (Understood. કેવું હોય છે સર, CR2 છે ને, તમારી drawing quality તમારું વધી જશે એમાં.)\n[51s] CUSTOMER: What?   (શું?)\n[51s] AGENT: Okay, ductility, your ductility, if you want to do any deep drawing, that will increase in CR2.   (Okay, ductility, ductility તમારી જે હોય ને, તમને કઈ deep drawing કરવું છે, તો એ તમારી વધી જશે CR2 માં.)\n[55s] AGENT: And in CR1, it's like, light bending happens, it's moderate, all those things.   (અને CR1 માં કેવું, light bending થાય, moderate હોય એ બધી વસ્તુ.)\n[58s] CUSTOMER: I only have light bending. I only have how much, should I tell you, then approx   (મારે light bending જ હોય. મારે ખાલી કેટલું, ખાવું, હું તમને કહું ને, તો approx)\n[101s] AGENT: So for you, yes.   (તો તમને, હા.)\n[101s] CUSTOMER: it's a thickness of 66 mm.   (66 mm ની thickness હોય ને.)\n[103s] AGENT: What do you do exactly?   (તમે શું કરો છો exactly?)\n[103s] CUSTOMER: We actually manufacture hardware, hardware items products.   (અમે actual માં છે ને hardware, hardware items product manufacturing કરીએ.)\n[106s] AGENT: Okay, what do you do in hardware?   (અચ્છા, hardware માં શું કરો છો તમે?)\n[107s] CUSTOMER: In hardware, telescopic.   (Hardware માં telescopic.)\n[108s] AGENT: Telescopic?\n[109s] CUSTOMER: Channel, yes.   (Channel, હા.)\n[110s] AGENT: Telescopic channel?\n[110s] CUSTOMER: It's a drawer slide, our drawer slide, yes.   (Drawer slide હોય ને, આપણા drawer slide, હા.)\n[112s] AGENT: Drawer slides, okay, okay, okay.\n[115s] AGENT: Alright. Which one do you want, CR1 grade or CR2 grade?   (ઠીક છે. તમને કયું CR1 grade જોઈએ છે કે CR2 જોઈએ છે તમારે?)\n[117s] CUSTOMER: It would be better if I get to know the price variation.   (મને price variation ખબર પડે તો વધારે સારું.)\n[120s] AGENT: I will check, sir. CR2 is normally more preferable.   (I will check, sir. CR2 જ normally વધારે preferable છે.)\n[122s] CUSTOMER: Yes.   (હા.)\n[123s] AGENT: Okay, so I will talk to you about CR2 itself.   (Okay, તો CR2 માં જ તમને હું કરું છું સર વાત તમારી.)\n[125s] AGENT: I'll check once. And what will it be, what will be your thickness?   (એક વાર check કરી લઉં છું હું. અને શું હશે, તમારી thickness કેટલી હશે?)\n[128s] CUSTOMER: Thickness 1.2 mm.\n[130s] AGENT: And width?   (અને width?)\n[130s] CUSTOMER: 1.2, 1.2. You have the 1250 one, right?   (1.2, 1.2. તમારી પાસે બારસો પચાસની આવે ને?)\n[132s] AGENT: 1250 coil.   (બારસો પચાસની coil.)\n[133s] CUSTOMER: Yes, 1250, the 1250 one.   (હા, બારસો પચાસ, બારસો પચાસની.)\n[135s] AGENT: Yes, and how many tons of coil do you need?   (હા, અને કેટલા ton coil જોઈએ તમને?)\n[136s] CUSTOMER: Monthly, sir, I need 60 to 70 tons, approx.   (Monthly સાહેબ મારે સાઈઠ થી સિત્તેર ton જોઈએ, approx.)\n[138s] AGENT: And how much do you, and how much, in how much time do you pick it up? Meaning, if I do the first one for you, what will be your requirement in tons right now?   (અને તમે કેટલા, અને કેટલું, કેટલા time માં pick કરો તમે? મતલબ પહેલું તમને અગર કરું છું, તો અત્યારે તમને કેટલા ton ની requirement હશે?)\n[142s] CUSTOMER: One vehicle at a time, like if it's a 20-ton vehicle then 20 tons, if it's 25 then according to that.   (એક સાથી ગાડી, જેમ કે વીસ ton ની ગાડી થાય તો વીસ ton ની, પચ્ચીસની થાતી હોય તો એ પ્રમાણે.)\n[145s] AGENT: A 20-ton vehicle. Yes. Understood, understood. Will do.   (વીસ ton ની ગાડી. Yes. Understood, understood. ચાલશે.)\n[148s] AGENT: I will check its pricing and update you, okay? I'll ping you on WhatsApp with my card and number.   (હું આનો pricing check કરીને તમને હું update કરું છું, okay? તમને WhatsApp પર ping કરું તમારો, મારો card અને number.)\n[151s] AGENT: Where will your delivery be?   (તમારી delivery ક્યાં ગાડી હશે?)\n[152s] CUSTOMER: My delivery, sir, is in Gujarat, Rajkot.   (Delivery મારે સર ગુજરાત, રાજકોટમાં.)\n[154s] AGENT: It's in Rajkot, right? One second, okay.   (રાજકોટમાં છે ને? એક second હો.)\n[156s] AGENT: I have also pinged my details to you on WhatsApp and in Rajkot, will this be your pincode? 360030?   (તમને મેં WhatsApp પર મારો details પણ ping કરી નાખી છે અને રાજકોટમાં તમારું pincode આ જ હશે? 360030?)\n[200s] CUSTOMER: No, 24. On that 30 road, yes, Padavla, but in that, the pincode, sorry, in that, it's wrong. Just a minute, wait. I'll send you my visiting card.   (નહીં, 24. એમાં 30 આલા road ઉપર, હા, પડવલા, પણ એમાં એ, એમાં pincode sorry એમાં છે ને, ખોટો છે. એક જ મિનિટ, ઉભા રયો. હું તમને મારું visiting card મોકલું.)\n[205s] AGENT: Just give me the detailed address and pincode, I will update it in the system.   (મને છે ને તમે detail address અને pincode આપી દો, હું update કરી દઉં system માં.)\n[207s] CUSTOMER: I'll send you my GST details and everything, come on.   (હું મારું GST detail ને બધું મોકલી દઉં ચાલો તમને.)\n[210s] AGENT: Done, done, done. Okay, sir. Alright, I will do it and talk to you. And by when do you have to make this purchase?   (Done, done, done. Okay, સાહેબ. ઠીક છે, તમને હું કરીને તમને હું વાત કરું છું. અને તમને આ purchase ક્યાં સુધી કરવાનું છે?)\n[213s] CUSTOMER: I have the requirement right now. In that, approx, if I tell you, then I have a calculation for not one month but just 15 days. I have to book the material right now, that's why.   (મારે અત્યારે requirement જ છે. એમાં approx હું તમને કહું ને, તો મારે હે ને એક month ની નઈ ને પંદર જ દિવસની જ એમાં ગણતરી છે. મારે હમણાં લખાવાનું જ છે માલ એટલે.)\n[220s] AGENT: Sir, we are doing it, sir. I will talk to you about the pricing and let you know, and we will do this, sir. Start, let's start your transaction with JSW.   (સર, કરીએ જ છે, સર. તમને pricing માં વાત કરીને તમને જણાવું છું ને આપણે આ કરીએ છે, સર. Start, તમારો transaction start કરી દઈએ JSW સાથે.)\n[224s] CUSTOMER: Okay, okay. And I also have a requirement for 1.1, sir.   (Okay, okay. અને મારે 1.1 માં બી requirement રહેતી હોય છે, સાહેબ.)\n[226s] AGENT: In 1.1? Do you have it now or is the requirement going to come later?   (1.1 માં? અત્યારે છે કે પછી આવાની છે requirement?)\n[229s] CUSTOMER: No, it's right now.   (નઈ, અત્યારે જ છે.)\n[230s] AGENT: And what will be its width?   (અને એની શું width હશે?)\n[231s] CUSTOMER: Its width is also the same, 1250. Actually, what it is for me, sir, if I tell you about mine, yes, I have a slitting size. 66 mm and like that.   (એની બી આજ, બારસો પચાસ. Actually, મારે તો શું છે, સાહેબ, હું તમને મારું કહું ને, હા, મારે તો slitting size હોય છે. 66 mm ને એવી રીતે.)\n[236s] AGENT: Okay.\n[237s] CUSTOMER: So I have to get it slit later.   (એટલે મારે તો પછી હજી slit કરાવી પડે.)\n[238s] AGENT: After slitting, you then make its drawer slides, correct?   (Slitting કરીને તમે પછી એનું drawer slides બનાવો, correct?)\n[240s] CUSTOMER: Yes, yes, correct, correct.   (હા, હા, correct, correct.)\n[242s] AGENT: Okay.\n[242s] CUSTOMER: Yes.   (હા.)\n[243s] AGENT: Alright. So for you, in 1.2 mm, should I do 20 tons in 1.2 mm and how many tons in 1.1 mm?   (ચાલશે. તો હું તમને 1.2 mm માં, તમે 1.2 mm માં વીસ ton કરું અને 1.1 mm માં કેટલા ton કરું?)\n[246s] CUSTOMER: How much can be done in that?   (એમાં કેટલી એમાં થઈ શકે?)\n[248s] AGENT: Sir, we can give it, we can give 40 tons, 50 tons to you.   (સર, અમે તો આપી શકીએ, ચાલીસ ton, પચાસ ton આપી શકીએ છીએ તમને.)\n[250s] CUSTOMER: Look, look, for 1.1, I'll tell you. For 1.1, I'll tell you about my last month. Last, last month I had taken 24 tons of 1.1.   (જો, જો, 1.1 છે ને, હું તમને કહું. 1.1 છે ને, હું પછી મારું last month નું હું તમને મારું કહું છું. Last, last month માં મેં 24 ton લીધું તું 1.1.)\n[255s] CUSTOMER: I had taken 24 tons.   (ચોવીસ ton લીધું તું.)\n[256s] AGENT: Okay, so it's a 25-ton coil, so it's generally available.   (અચ્છા, એટલે પચ્ચીસ ton ની coil હોય એટલે generally હોય જ છે.)\n[258s] CUSTOMER: Yes, so it was something above 24 tons, I don't have an approximate idea.   (હા, એટલે મેં ચોવીસ ton ઉપર કઈક હતું, મને approx તો idea નથી.)\n[260s] AGENT: The whole coil, understood.   (આખી coil જ, સમજી ગયો.)\n[301s] CUSTOMER: Yes, it was the whole coil.   (હા, આખી coil જ હતી.)\n[302s] AGENT: Coil, was it the whole coil?   (Coil, coil હતી આખી?)\n[303s] CUSTOMER: Yes.   (હા.)\n[304s] AGENT: Alright. Alright, I will do one coil of each for you. Will that work?   (ચાલશે. ચાલશે, તમને બંનેની એક એક coil તમને કરું છું. ચાલશે?)\n[306s] CUSTOMER: Yes, give me the pricing now. And also tell me what the difference is between CR1 and CR2. How much is the price variation, yes.   (હા, મને અત્યારે pricing આપી દયો ને. CR1 ને CR2 માં શું difference છે, એ બી મને કેજો ને. Price variation કેટલો હોય છે એ, હા.)\n[311s] AGENT: Understood, understood.\n[312s] CUSTOMER: Yes. Which material do you generally take right now? Do you take CR1 or CR2 right now, the one you take from other vendors?   (હા. તમે generally તમે કયો material લો છો અત્યારે? CR1 માં કે CR2 માં લો છો અત્યારે, જે તમે બીજા vendor થી લો છો?)\n[316s] AGENT: I, I currently procure from two vendors.   (હું છે ને, હું અત્યારે બે vendor પાસેથી લઉં છું.)\n[318s] CUSTOMER: Which one?   (કયું?)\n[318s] AGENT: One vendor gives me CR2 and one vendor gives me CR1.   (એક vendor મને CR2 આપે છે અને એક vendor મને CR1 આપે છે.)\n[320s] CUSTOMER: Understood.\n[321s] AGENT: Right? So both work for me. That's what I'm telling you. One vendor, whoever has it, if I get it from this vendor, this vendor gives me CR2, if I get it from another vendor, he gives CR1.   (બરોબર? એટલે મારે બેય ચાલે છે. હું તમને એ જ કહું. એક vendor મને, જેની પાસે હોય ને, તો હું આ vendor પાસેથી લઉં તો આ vendor મને CR2 આપે, બીજા vendor પાસેથી લઉં તો એ CR1 આપે.)\n[326s] CUSTOMER: And which, which brand do you take? Others?   (અને કયો, કયો brand લો છો તમે? બીજા?)\n[327s] AGENT: JSW.\n[328s] CUSTOMER: Apart from JSW, which other brand do you also take?   (બીજો JSW છોડીને બીજું કયું brand પણ લો છો તમે?)\n[330s] AGENT: No, I only take JSW. Only and only JSW.   (નઈ, ખાલી JSW જ લઉં છું. ખાલી ને ખાલી JSW જ.)\n[332s] CUSTOMER: Done.\n[332s] AGENT: Alright. I will talk to my team once and give you the quotation, okay? We'll see further then.   (ચાલશે. હું આ એક વાર મારી team સાથે વાત કરીને તમને હું quotation આપી દઉં છું, okay? આપણે જોઈએ પછી આગળ.)\n[336s] CUSTOMER: Okay, okay.\n[336s] AGENT: Okay, sir.   (Okay, સાહેબ.)\n[338s] CUSTOMER: Twelfth date [inaudible]   (બાર તારીખ [inaudible])",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 101,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise and chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "101 turns, clean transcript (1% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the opportunity to pitch any of our USPs; when the customer asked about price, you should have highlighted our all-inclusive landed cost to differentiate us from his other vendors.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a hardware manufacturer from Rajkot, has an immediate need for 60-70 MT/month of CR coil (1.1mm & 1.2mm) and currently only procures JSW material. He is price-sensitive and asked for a comparison between CR1 and CR2 grades. The agent successfully captured all requirement details and committed to sending a quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yeah hi, Ronak Mehta speaking from JSW One. So is there any requirement, sir, for CR coil?\", \"comment\": \"The agent identified himself and the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: So is there any requirement, sir, for CR coil?\", \"comment\": \"The agent did not deliver a supply or price hook, instead opening directly with a question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"AGENT: What do you do exactly? ... AGENT: which, which brand do you take? Others?\", \"comment\": \"Agent successfully discovered what the customer manufactures, their end application, monthly tonnage, current brands, and JSW's share (100%). Only payment terms were missed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any JSW One USPs, despite the customer's clear price sensitivity trigger.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: And what will it be, what will be your thickness? ... AGENT: Where will your delivery be? ... AGENT: and by when do you have to make this purchase?\", \"comment\": \"The agent thoroughly qualified the immediate requirement, capturing grade, thickness (1.1mm & 1.2mm), width, quantity, location, and purchase timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will talk to my team once and give you the quotation, okay?\", \"comment\": \"The agent established a clear next step of sending a quotation, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to pitch any of our USPs; when the customer asked about price, you should have highlighted our all-inclusive landed cost to differentiate us from his other vendors.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a hardware manufacturer from Rajkot, has an immediate need for 60-70 MT/month of CR coil (1.1mm & 1.2mm) and currently only procures JSW material. He is price-sensitive and asked for a comparison between CR1 and CR2 grades. The agent successfully captured all requirement details and committed to sending a quotation.\"}",
  "error": null,
  "latency_ms": 32780,
  "input_tokens": 6920,
  "output_tokens": 859,
  "created_at": "2026-09-25 23:03:14",
  "sentiment": "neutral",
  "sentiment_score": 0.09,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 7,
  "lex_hits": 26,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.514,
  "agent_talk_sec": 139.2,
  "customer_talk_sec": 131.8,
  "dead_air_sec": 154.0,
  "longest_monologue_sec": 40.9,
  "agent_wpm": 244.4,
  "interruptions": 0,
  "agent_turns": 53,
  "customer_turns": 48,
  "discovery_qs": 26,
  "words_agent": 567,
  "words_customer": 491,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962500942",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.69,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "34972178962500942",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 3.1,
      "text_en": "Yeah hi, Ronak Mehta speaking from JSW One.",
      "text_native": "Yeah hi, રોનક મહેતા વાત કરું છું from JSW One."
    },
    {
      "ucid": "34972178962500942",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.47,
      "end_s": 4.1,
      "text_en": "Yes yes, hello.",
      "text_native": "હા હા, હેલો."
    },
    {
      "ucid": "34972178962500942",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.38,
      "end_s": 6.03,
      "text_en": "So is there any requirement, sir, for CR coil?",
      "text_native": "તો કઈ requirement આવે છે સર CR coil માં?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.03,
      "end_s": 11.1,
      "text_en": "For CR coil, I had told you that you have a requirement, then maybe you didn't call, it came back, and I tried to call you but it didn't connect to you.",
      "text_native": "CR coil માં મેં તમને કીધું તું તમારે requirement છે, પછી તમે શાયદ call નતો, પાછો આવ્યો અને મેં તમને call કરવાની try કરી તો તમને લાગ્યો નતો."
    },
    {
      "ucid": "34972178962500942",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.56,
      "end_s": 13.9,
      "text_en": "Okay, so your account is visible, that's why I connected with you.",
      "text_native": "Okay, તો તમારો account દેખાઈ રહ્યું છે એટલે માટે મેં connect કર્યું તમારે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 18.21,
      "text_en": "Yes, so you tell me what the requirement is, so I can cater to you for that. I am also pinging you on WhatsApp.",
      "text_native": "હા, તો તમે મને જણાવો કે શું requirement છે તો હું એટલા માટે તમને cater up કરી આપું. તમને હું ping પણ કરું છું WhatsApp પર."
    },
    {
      "ucid": "34972178962500942",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 20.18,
      "text_en": "Just one minute, okay, please stay on the line.",
      "text_native": "એક જ એક જ મિનિટ હો, ચાલુ રાખજો ને."
    },
    {
      "ucid": "34972178962500942",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 31.6,
      "text_en": "Hello, I, sir, I just have one doubt with you. What is the difference between CR1 and CR2?",
      "text_native": "હેલો, મારે, સર, મને એક ખાલી તમારી સાથે મને એક doubt છે. CR1 અને CR2 માં difference શું છે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 10,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 34.0,
      "text_en": "Sir, the difference is in the grade and ductility.",
      "text_native": "સર, grade અને ductility માં difference આવે છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 11,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.6,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 12,
      "speaker": "agent",
      "start_s": 35.1,
      "end_s": 36.6,
      "text_en": "Yes, and there will be a slight price difference as well.",
      "text_native": "Yes, અને થોડો price difference પણ રહેશે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 13,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 38.5,
      "text_en": "Price variation, so is CR1 cheaper or is CR2 cheaper?",
      "text_native": "Price variation, તો CR1 સસ્તું કે CR2 સસ્તું?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 14,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 40.0,
      "text_en": "I will have to check this.",
      "text_native": "આ મારે check કરવું પડશે મને."
    },
    {
      "ucid": "34972178962500942",
      "idx": 15,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 44.5,
      "text_en": "Just tell me. The thing is, sir, that what I procure from outside, both CR1 and CR2 work in my machine.",
      "text_native": "મને એક જરા કયો ને. હું એમાં એવું છે સર, કે હું જે બહારથી લઉં છું ને, તો CR1 ને CR2 બંને મારા machine માં તો ચાલે છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 16,
      "speaker": "agent",
      "start_s": 44.7,
      "end_s": 45.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 17,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 47.9,
      "text_en": "So whichever is cheaper in price, I would prefer that, right?",
      "text_native": "તો મને જે price માં જે સસ્તું પડતું હોય એ હું એ જ prefer કરું ને તો તો."
    },
    {
      "ucid": "34972178962500942",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 50.8,
      "text_en": "Understood. How it is, sir, is that with CR2, your drawing quality will increase in it.",
      "text_native": "Understood. કેવું હોય છે સર, CR2 છે ને, તમારી drawing quality તમારું વધી જશે એમાં."
    },
    {
      "ucid": "34972178962500942",
      "idx": 19,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 51.1,
      "text_en": "What?",
      "text_native": "શું?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 20,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 55.0,
      "text_en": "Okay, ductility, your ductility, if you want to do any deep drawing, that will increase in CR2.",
      "text_native": "Okay, ductility, ductility તમારી જે હોય ને, તમને કઈ deep drawing કરવું છે, તો એ તમારી વધી જશે CR2 માં."
    },
    {
      "ucid": "34972178962500942",
      "idx": 21,
      "speaker": "agent",
      "start_s": 55.3,
      "end_s": 57.4,
      "text_en": "And in CR1, it's like, light bending happens, it's moderate, all those things.",
      "text_native": "અને CR1 માં કેવું, light bending થાય, moderate હોય એ બધી વસ્તુ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 22,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 100.6,
      "text_en": "I only have light bending. I only have how much, should I tell you, then approx",
      "text_native": "મારે light bending જ હોય. મારે ખાલી કેટલું, ખાવું, હું તમને કહું ને, તો approx"
    },
    {
      "ucid": "34972178962500942",
      "idx": 23,
      "speaker": "agent",
      "start_s": 100.6,
      "end_s": 101.3,
      "text_en": "So for you, yes.",
      "text_native": "તો તમને, હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 24,
      "speaker": "customer",
      "start_s": 101.3,
      "end_s": 102.6,
      "text_en": "it's a thickness of 66 mm.",
      "text_native": "66 mm ની thickness હોય ને."
    },
    {
      "ucid": "34972178962500942",
      "idx": 25,
      "speaker": "agent",
      "start_s": 102.6,
      "end_s": 103.4,
      "text_en": "What do you do exactly?",
      "text_native": "તમે શું કરો છો exactly?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 26,
      "speaker": "customer",
      "start_s": 103.4,
      "end_s": 105.6,
      "text_en": "We actually manufacture hardware, hardware items products.",
      "text_native": "અમે actual માં છે ને hardware, hardware items product manufacturing કરીએ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 27,
      "speaker": "agent",
      "start_s": 105.6,
      "end_s": 106.9,
      "text_en": "Okay, what do you do in hardware?",
      "text_native": "અચ્છા, hardware માં શું કરો છો તમે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 28,
      "speaker": "customer",
      "start_s": 106.9,
      "end_s": 107.9,
      "text_en": "In hardware, telescopic.",
      "text_native": "Hardware માં telescopic."
    },
    {
      "ucid": "34972178962500942",
      "idx": 29,
      "speaker": "agent",
      "start_s": 108.3,
      "end_s": 108.9,
      "text_en": "Telescopic?",
      "text_native": "Telescopic?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 30,
      "speaker": "customer",
      "start_s": 109.1,
      "end_s": 109.7,
      "text_en": "Channel, yes.",
      "text_native": "Channel, હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 31,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.5,
      "text_en": "Telescopic channel?",
      "text_native": "Telescopic channel?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 32,
      "speaker": "customer",
      "start_s": 110.5,
      "end_s": 112.1,
      "text_en": "It's a drawer slide, our drawer slide, yes.",
      "text_native": "Drawer slide હોય ને, આપણા drawer slide, હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 33,
      "speaker": "agent",
      "start_s": 112.3,
      "end_s": 113.5,
      "text_en": "Drawer slides, okay, okay, okay.",
      "text_native": "Drawer slides, okay, okay, okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 34,
      "speaker": "agent",
      "start_s": 115.0,
      "end_s": 117.0,
      "text_en": "Alright. Which one do you want, CR1 grade or CR2 grade?",
      "text_native": "ઠીક છે. તમને કયું CR1 grade જોઈએ છે કે CR2 જોઈએ છે તમારે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 35,
      "speaker": "customer",
      "start_s": 117.2,
      "end_s": 119.3,
      "text_en": "It would be better if I get to know the price variation.",
      "text_native": "મને price variation ખબર પડે તો વધારે સારું."
    },
    {
      "ucid": "34972178962500942",
      "idx": 36,
      "speaker": "agent",
      "start_s": 120.2,
      "end_s": 122.1,
      "text_en": "I will check, sir. CR2 is normally more preferable.",
      "text_native": "I will check, sir. CR2 જ normally વધારે preferable છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 37,
      "speaker": "customer",
      "start_s": 122.1,
      "end_s": 122.3,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 38,
      "speaker": "agent",
      "start_s": 122.9,
      "end_s": 124.8,
      "text_en": "Okay, so I will talk to you about CR2 itself.",
      "text_native": "Okay, તો CR2 માં જ તમને હું કરું છું સર વાત તમારી."
    },
    {
      "ucid": "34972178962500942",
      "idx": 39,
      "speaker": "agent",
      "start_s": 125.2,
      "end_s": 127.8,
      "text_en": "I'll check once. And what will it be, what will be your thickness?",
      "text_native": "એક વાર check કરી લઉં છું હું. અને શું હશે, તમારી thickness કેટલી હશે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 40,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 129.1,
      "text_en": "Thickness 1.2 mm.",
      "text_native": "Thickness 1.2 mm."
    },
    {
      "ucid": "34972178962500942",
      "idx": 41,
      "speaker": "agent",
      "start_s": 129.6,
      "end_s": 130.2,
      "text_en": "And width?",
      "text_native": "અને width?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 42,
      "speaker": "customer",
      "start_s": 130.2,
      "end_s": 132.0,
      "text_en": "1.2, 1.2. You have the 1250 one, right?",
      "text_native": "1.2, 1.2. તમારી પાસે બારસો પચાસની આવે ને?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 43,
      "speaker": "agent",
      "start_s": 132.0,
      "end_s": 132.9,
      "text_en": "1250 coil.",
      "text_native": "બારસો પચાસની coil."
    },
    {
      "ucid": "34972178962500942",
      "idx": 44,
      "speaker": "customer",
      "start_s": 133.2,
      "end_s": 134.3,
      "text_en": "Yes, 1250, the 1250 one.",
      "text_native": "હા, બારસો પચાસ, બારસો પચાસની."
    },
    {
      "ucid": "34972178962500942",
      "idx": 45,
      "speaker": "agent",
      "start_s": 134.6,
      "end_s": 135.9,
      "text_en": "Yes, and how many tons of coil do you need?",
      "text_native": "હા, અને કેટલા ton coil જોઈએ તમને?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 46,
      "speaker": "customer",
      "start_s": 136.0,
      "end_s": 138.3,
      "text_en": "Monthly, sir, I need 60 to 70 tons, approx.",
      "text_native": "Monthly સાહેબ મારે સાઈઠ થી સિત્તેર ton જોઈએ, approx."
    },
    {
      "ucid": "34972178962500942",
      "idx": 47,
      "speaker": "agent",
      "start_s": 138.3,
      "end_s": 142.0,
      "text_en": "And how much do you, and how much, in how much time do you pick it up? Meaning, if I do the first one for you, what will be your requirement in tons right now?",
      "text_native": "અને તમે કેટલા, અને કેટલું, કેટલા time માં pick કરો તમે? મતલબ પહેલું તમને અગર કરું છું, તો અત્યારે તમને કેટલા ton ની requirement હશે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 48,
      "speaker": "customer",
      "start_s": 142.2,
      "end_s": 145.2,
      "text_en": "One vehicle at a time, like if it's a 20-ton vehicle then 20 tons, if it's 25 then according to that.",
      "text_native": "એક સાથી ગાડી, જેમ કે વીસ ton ની ગાડી થાય તો વીસ ton ની, પચ્ચીસની થાતી હોય તો એ પ્રમાણે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 49,
      "speaker": "agent",
      "start_s": 145.2,
      "end_s": 147.5,
      "text_en": "A 20-ton vehicle. Yes. Understood, understood. Will do.",
      "text_native": "વીસ ton ની ગાડી. Yes. Understood, understood. ચાલશે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 50,
      "speaker": "agent",
      "start_s": 147.8,
      "end_s": 151.2,
      "text_en": "I will check its pricing and update you, okay? I'll ping you on WhatsApp with my card and number.",
      "text_native": "હું આનો pricing check કરીને તમને હું update કરું છું, okay? તમને WhatsApp પર ping કરું તમારો, મારો card અને number."
    },
    {
      "ucid": "34972178962500942",
      "idx": 51,
      "speaker": "agent",
      "start_s": 151.2,
      "end_s": 152.2,
      "text_en": "Where will your delivery be?",
      "text_native": "તમારી delivery ક્યાં ગાડી હશે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 52,
      "speaker": "customer",
      "start_s": 152.4,
      "end_s": 154.0,
      "text_en": "My delivery, sir, is in Gujarat, Rajkot.",
      "text_native": "Delivery મારે સર ગુજરાત, રાજકોટમાં."
    },
    {
      "ucid": "34972178962500942",
      "idx": 53,
      "speaker": "agent",
      "start_s": 154.2,
      "end_s": 155.2,
      "text_en": "It's in Rajkot, right? One second, okay.",
      "text_native": "રાજકોટમાં છે ને? એક second હો."
    },
    {
      "ucid": "34972178962500942",
      "idx": 54,
      "speaker": "agent",
      "start_s": 155.6,
      "end_s": 159.9,
      "text_en": "I have also pinged my details to you on WhatsApp and in Rajkot, will this be your pincode? 360030?",
      "text_native": "તમને મેં WhatsApp પર મારો details પણ ping કરી નાખી છે અને રાજકોટમાં તમારું pincode આ જ હશે? 360030?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 55,
      "speaker": "customer",
      "start_s": 200.2,
      "end_s": 204.9,
      "text_en": "No, 24. On that 30 road, yes, Padavla, but in that, the pincode, sorry, in that, it's wrong. Just a minute, wait. I'll send you my visiting card.",
      "text_native": "નહીં, 24. એમાં 30 આલા road ઉપર, હા, પડવલા, પણ એમાં એ, એમાં pincode sorry એમાં છે ને, ખોટો છે. એક જ મિનિટ, ઉભા રયો. હું તમને મારું visiting card મોકલું."
    },
    {
      "ucid": "34972178962500942",
      "idx": 56,
      "speaker": "agent",
      "start_s": 205.1,
      "end_s": 207.4,
      "text_en": "Just give me the detailed address and pincode, I will update it in the system.",
      "text_native": "મને છે ને તમે detail address અને pincode આપી દો, હું update કરી દઉં system માં."
    },
    {
      "ucid": "34972178962500942",
      "idx": 57,
      "speaker": "customer",
      "start_s": 207.4,
      "end_s": 209.2,
      "text_en": "I'll send you my GST details and everything, come on.",
      "text_native": "હું મારું GST detail ને બધું મોકલી દઉં ચાલો તમને."
    },
    {
      "ucid": "34972178962500942",
      "idx": 58,
      "speaker": "agent",
      "start_s": 209.5,
      "end_s": 213.0,
      "text_en": "Done, done, done. Okay, sir. Alright, I will do it and talk to you. And by when do you have to make this purchase?",
      "text_native": "Done, done, done. Okay, સાહેબ. ઠીક છે, તમને હું કરીને તમને હું વાત કરું છું. અને તમને આ purchase ક્યાં સુધી કરવાનું છે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 59,
      "speaker": "customer",
      "start_s": 213.3,
      "end_s": 219.2,
      "text_en": "I have the requirement right now. In that, approx, if I tell you, then I have a calculation for not one month but just 15 days. I have to book the material right now, that's why.",
      "text_native": "મારે અત્યારે requirement જ છે. એમાં approx હું તમને કહું ને, તો મારે હે ને એક month ની નઈ ને પંદર જ દિવસની જ એમાં ગણતરી છે. મારે હમણાં લખાવાનું જ છે માલ એટલે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 60,
      "speaker": "agent",
      "start_s": 219.5,
      "end_s": 223.8,
      "text_en": "Sir, we are doing it, sir. I will talk to you about the pricing and let you know, and we will do this, sir. Start, let's start your transaction with JSW.",
      "text_native": "સર, કરીએ જ છે, સર. તમને pricing માં વાત કરીને તમને જણાવું છું ને આપણે આ કરીએ છે, સર. Start, તમારો transaction start કરી દઈએ JSW સાથે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 61,
      "speaker": "customer",
      "start_s": 224.0,
      "end_s": 226.1,
      "text_en": "Okay, okay. And I also have a requirement for 1.1, sir.",
      "text_native": "Okay, okay. અને મારે 1.1 માં બી requirement રહેતી હોય છે, સાહેબ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 62,
      "speaker": "agent",
      "start_s": 226.5,
      "end_s": 228.4,
      "text_en": "In 1.1? Do you have it now or is the requirement going to come later?",
      "text_native": "1.1 માં? અત્યારે છે કે પછી આવાની છે requirement?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 63,
      "speaker": "customer",
      "start_s": 228.6,
      "end_s": 229.4,
      "text_en": "No, it's right now.",
      "text_native": "નઈ, અત્યારે જ છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 64,
      "speaker": "agent",
      "start_s": 229.7,
      "end_s": 230.6,
      "text_en": "And what will be its width?",
      "text_native": "અને એની શું width હશે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 65,
      "speaker": "customer",
      "start_s": 230.8,
      "end_s": 236.0,
      "text_en": "Its width is also the same, 1250. Actually, what it is for me, sir, if I tell you about mine, yes, I have a slitting size. 66 mm and like that.",
      "text_native": "એની બી આજ, બારસો પચાસ. Actually, મારે તો શું છે, સાહેબ, હું તમને મારું કહું ને, હા, મારે તો slitting size હોય છે. 66 mm ને એવી રીતે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 66,
      "speaker": "agent",
      "start_s": 236.2,
      "end_s": 236.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 67,
      "speaker": "customer",
      "start_s": 236.9,
      "end_s": 238.2,
      "text_en": "So I have to get it slit later.",
      "text_native": "એટલે મારે તો પછી હજી slit કરાવી પડે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 68,
      "speaker": "agent",
      "start_s": 238.3,
      "end_s": 240.1,
      "text_en": "After slitting, you then make its drawer slides, correct?",
      "text_native": "Slitting કરીને તમે પછી એનું drawer slides બનાવો, correct?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 69,
      "speaker": "customer",
      "start_s": 240.1,
      "end_s": 241.2,
      "text_en": "Yes, yes, correct, correct.",
      "text_native": "હા, હા, correct, correct."
    },
    {
      "ucid": "34972178962500942",
      "idx": 70,
      "speaker": "agent",
      "start_s": 241.5,
      "end_s": 241.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 71,
      "speaker": "customer",
      "start_s": 242.5,
      "end_s": 242.7,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 72,
      "speaker": "agent",
      "start_s": 242.7,
      "end_s": 246.0,
      "text_en": "Alright. So for you, in 1.2 mm, should I do 20 tons in 1.2 mm and how many tons in 1.1 mm?",
      "text_native": "ચાલશે. તો હું તમને 1.2 mm માં, તમે 1.2 mm માં વીસ ton કરું અને 1.1 mm માં કેટલા ton કરું?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 73,
      "speaker": "customer",
      "start_s": 246.2,
      "end_s": 247.4,
      "text_en": "How much can be done in that?",
      "text_native": "એમાં કેટલી એમાં થઈ શકે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 74,
      "speaker": "agent",
      "start_s": 247.6,
      "end_s": 249.6,
      "text_en": "Sir, we can give it, we can give 40 tons, 50 tons to you.",
      "text_native": "સર, અમે તો આપી શકીએ, ચાલીસ ton, પચાસ ton આપી શકીએ છીએ તમને."
    },
    {
      "ucid": "34972178962500942",
      "idx": 75,
      "speaker": "customer",
      "start_s": 249.6,
      "end_s": 254.8,
      "text_en": "Look, look, for 1.1, I'll tell you. For 1.1, I'll tell you about my last month. Last, last month I had taken 24 tons of 1.1.",
      "text_native": "જો, જો, 1.1 છે ને, હું તમને કહું. 1.1 છે ને, હું પછી મારું last month નું હું તમને મારું કહું છું. Last, last month માં મેં 24 ton લીધું તું 1.1."
    },
    {
      "ucid": "34972178962500942",
      "idx": 76,
      "speaker": "customer",
      "start_s": 255.2,
      "end_s": 255.9,
      "text_en": "I had taken 24 tons.",
      "text_native": "ચોવીસ ton લીધું તું."
    },
    {
      "ucid": "34972178962500942",
      "idx": 77,
      "speaker": "agent",
      "start_s": 255.9,
      "end_s": 257.8,
      "text_en": "Okay, so it's a 25-ton coil, so it's generally available.",
      "text_native": "અચ્છા, એટલે પચ્ચીસ ton ની coil હોય એટલે generally હોય જ છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 78,
      "speaker": "customer",
      "start_s": 258.1,
      "end_s": 259.9,
      "text_en": "Yes, so it was something above 24 tons, I don't have an approximate idea.",
      "text_native": "હા, એટલે મેં ચોવીસ ton ઉપર કઈક હતું, મને approx તો idea નથી."
    },
    {
      "ucid": "34972178962500942",
      "idx": 79,
      "speaker": "agent",
      "start_s": 259.9,
      "end_s": 300.8,
      "text_en": "The whole coil, understood.",
      "text_native": "આખી coil જ, સમજી ગયો."
    },
    {
      "ucid": "34972178962500942",
      "idx": 80,
      "speaker": "customer",
      "start_s": 300.8,
      "end_s": 301.6,
      "text_en": "Yes, it was the whole coil.",
      "text_native": "હા, આખી coil જ હતી."
    },
    {
      "ucid": "34972178962500942",
      "idx": 81,
      "speaker": "agent",
      "start_s": 301.8,
      "end_s": 302.6,
      "text_en": "Coil, was it the whole coil?",
      "text_native": "Coil, coil હતી આખી?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 82,
      "speaker": "customer",
      "start_s": 302.8,
      "end_s": 303.1,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 83,
      "speaker": "agent",
      "start_s": 303.5,
      "end_s": 306.2,
      "text_en": "Alright. Alright, I will do one coil of each for you. Will that work?",
      "text_native": "ચાલશે. ચાલશે, તમને બંનેની એક એક coil તમને કરું છું. ચાલશે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 84,
      "speaker": "customer",
      "start_s": 306.2,
      "end_s": 310.8,
      "text_en": "Yes, give me the pricing now. And also tell me what the difference is between CR1 and CR2. How much is the price variation, yes.",
      "text_native": "હા, મને અત્યારે pricing આપી દયો ને. CR1 ને CR2 માં શું difference છે, એ બી મને કેજો ને. Price variation કેટલો હોય છે એ, હા."
    },
    {
      "ucid": "34972178962500942",
      "idx": 85,
      "speaker": "agent",
      "start_s": 311.0,
      "end_s": 311.7,
      "text_en": "Understood, understood.",
      "text_native": "Understood, understood."
    },
    {
      "ucid": "34972178962500942",
      "idx": 86,
      "speaker": "customer",
      "start_s": 312.0,
      "end_s": 316.0,
      "text_en": "Yes. Which material do you generally take right now? Do you take CR1 or CR2 right now, the one you take from other vendors?",
      "text_native": "હા. તમે generally તમે કયો material લો છો અત્યારે? CR1 માં કે CR2 માં લો છો અત્યારે, જે તમે બીજા vendor થી લો છો?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 87,
      "speaker": "agent",
      "start_s": 316.0,
      "end_s": 317.8,
      "text_en": "I, I currently procure from two vendors.",
      "text_native": "હું છે ને, હું અત્યારે બે vendor પાસેથી લઉં છું."
    },
    {
      "ucid": "34972178962500942",
      "idx": 88,
      "speaker": "customer",
      "start_s": 317.8,
      "end_s": 318.1,
      "text_en": "Which one?",
      "text_native": "કયું?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 89,
      "speaker": "agent",
      "start_s": 318.1,
      "end_s": 320.0,
      "text_en": "One vendor gives me CR2 and one vendor gives me CR1.",
      "text_native": "એક vendor મને CR2 આપે છે અને એક vendor મને CR1 આપે છે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 90,
      "speaker": "customer",
      "start_s": 320.2,
      "end_s": 320.8,
      "text_en": "Understood.",
      "text_native": "Understood."
    },
    {
      "ucid": "34972178962500942",
      "idx": 91,
      "speaker": "agent",
      "start_s": 320.8,
      "end_s": 325.8,
      "text_en": "Right? So both work for me. That's what I'm telling you. One vendor, whoever has it, if I get it from this vendor, this vendor gives me CR2, if I get it from another vendor, he gives CR1.",
      "text_native": "બરોબર? એટલે મારે બેય ચાલે છે. હું તમને એ જ કહું. એક vendor મને, જેની પાસે હોય ને, તો હું આ vendor પાસેથી લઉં તો આ vendor મને CR2 આપે, બીજા vendor પાસેથી લઉં તો એ CR1 આપે."
    },
    {
      "ucid": "34972178962500942",
      "idx": 92,
      "speaker": "customer",
      "start_s": 325.8,
      "end_s": 327.0,
      "text_en": "And which, which brand do you take? Others?",
      "text_native": "અને કયો, કયો brand લો છો તમે? બીજા?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 93,
      "speaker": "agent",
      "start_s": 327.2,
      "end_s": 327.7,
      "text_en": "JSW.",
      "text_native": "JSW."
    },
    {
      "ucid": "34972178962500942",
      "idx": 94,
      "speaker": "customer",
      "start_s": 327.9,
      "end_s": 329.4,
      "text_en": "Apart from JSW, which other brand do you also take?",
      "text_native": "બીજો JSW છોડીને બીજું કયું brand પણ લો છો તમે?"
    },
    {
      "ucid": "34972178962500942",
      "idx": 95,
      "speaker": "agent",
      "start_s": 329.6,
      "end_s": 331.4,
      "text_en": "No, I only take JSW. Only and only JSW.",
      "text_native": "નઈ, ખાલી JSW જ લઉં છું. ખાલી ને ખાલી JSW જ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 96,
      "speaker": "customer",
      "start_s": 331.6,
      "end_s": 331.9,
      "text_en": "Done.",
      "text_native": "Done."
    },
    {
      "ucid": "34972178962500942",
      "idx": 97,
      "speaker": "agent",
      "start_s": 332.3,
      "end_s": 335.6,
      "text_en": "Alright. I will talk to my team once and give you the quotation, okay? We'll see further then.",
      "text_native": "ચાલશે. હું આ એક વાર મારી team સાથે વાત કરીને તમને હું quotation આપી દઉં છું, okay? આપણે જોઈએ પછી આગળ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 98,
      "speaker": "customer",
      "start_s": 335.8,
      "end_s": 336.3,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "34972178962500942",
      "idx": 99,
      "speaker": "agent",
      "start_s": 336.3,
      "end_s": 336.8,
      "text_en": "Okay, sir.",
      "text_native": "Okay, સાહેબ."
    },
    {
      "ucid": "34972178962500942",
      "idx": 100,
      "speaker": "customer",
      "start_s": 337.8,
      "end_s": 338.6,
      "text_en": "Twelfth date [inaudible]",
      "text_native": "બાર તારીખ [inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962500942",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yeah hi, Ronak Mehta speaking from JSW One. So is there any requirement, sir, for CR coil?",
      "comment": "The agent identified himself and the company but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "34972178962500942",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: So is there any requirement, sir, for CR coil?",
      "comment": "The agent did not deliver a supply or price hook, instead opening directly with a question about requirements."
    },
    {
      "ucid": "34972178962500942",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 5,
      "evidence": "AGENT: What do you do exactly? ... AGENT: which, which brand do you take? Others?",
      "comment": "Agent successfully discovered what the customer manufactures, their end application, monthly tonnage, current brands, and JSW's share (100%). Only payment terms were missed."
    },
    {
      "ucid": "34972178962500942",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any JSW One USPs, despite the customer's clear price sensitivity trigger."
    },
    {
      "ucid": "34972178962500942",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: And what will it be, what will be your thickness? ... AGENT: Where will your delivery be? ... AGENT: and by when do you have to make this purchase?",
      "comment": "The agent thoroughly qualified the immediate requirement, capturing grade, thickness (1.1mm & 1.2mm), width, quantity, location, and purchase timeline."
    },
    {
      "ucid": "34972178962500942",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will talk to my team once and give you the quotation, okay?",
      "comment": "The agent established a clear next step of sending a quotation, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}