{
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  "end_time": "2026-07-31 16:47:23",
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  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 375,
  "is_test": 0,
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  "audio_error": null,
  "excel_turn_count": 2,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 5.256,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?\n[4s] AGENT: Yes sir, please speak.   (हां जी बोलिए सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 2,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center environment is present throughout the recording.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "2 turn(s) - greeting or voicemail only, no scorable conversation",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
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  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
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  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
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  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:07",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 0.667,
  "agent_talk_sec": 0.8,
  "customer_talk_sec": 0.4,
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  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 1,
  "discovery_qs": 0,
  "words_agent": 4,
  "words_customer": 1,
  "monologue_heavy": 0,
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      "ucid": "34972178549660892",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.53,
      "end_s": 2.93,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
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      "ucid": "34972178549660892",
      "idx": 1,
      "speaker": "agent",
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      "end_s": 4.64,
      "text_en": "Yes sir, please speak.",
      "text_native": "हां जी बोलिए सर।"
    }
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  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}